Customer Service Health Care

Monica Fernandez

*** * **** ** • Pixley, CA *****

661-***-**** ad5p2t@r.postjobfree.com

OBJECTIVE

Seeking an office position where I can utilize my experience in caregiving, dispatching, and supervision to contribute to success and efficiency.

HIGHLIGHTS OF QUALIFICATIONS

Schedule management Client communication Care coordination

Team Building Budget Planning Bilingual

Crisis Resolution

Customer service

Decision making

Record keeping

Creativity

Leadership

RELEVENT EXPERIENCE

Maxim Health care

Caregiving

Assisted with daily living activities and personal care 10/23 to 05/24

Monitored patient health and reported changes to healthcare professionals Bakersfield,Ca

Developed strong rapport with patient and families for personalized care

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Provided emotional support and companionship to enhance the well-being of patients

Assisted with meal planning and preparation, ensuring dietary needs are met

Documented patient progress and maintained accurate records for healthcare documentation Csc Trucking

Dispatch

Scheduled and routed trucks for efficient deliveries across various regions. 01/20 to 12/21

Communicated with drivers to provide real-time traffic updates and delivery instructions. Bakersfield,Ca

Monitored cargo and ensured compliance with safety regulations during transit

Managed logistics and resolved any issues that arose during shipment for clients Managed high-stress calls with a focus on clear communication and quick decision-making

Coordinated with maintenance teams to ensure trucks are in optimal condition for safe operation

Kept precise records of trucking logs, delivery times, and mileage for reporting purposes

Liaised with customers to provide updates on shipment status and expected delivery times DULCICH FARM

SUPERVISOR

• MONITOR TEMPERATURE CONTROL 09/22 TO 04/23

• CHECK FOR PESTS/DISEASES. MCFARLAND, CA

• ENSURE PROPER PACKAGING

• VERIFY CLEANLINESS STANDARDS

• CONDUCT WORKER BRIEFINGS

• PROVIDE GRAPE HANDLING TRAINING

• COMMUNICATE HARVEST EXPECTATIONS

PROFESSIONAL EXPERIENCE

EDUCATION

HighSchool Graduate

Criminal Justice Program

National CPR Foundation CPR AED First-Aid 10/23-10/25 TCSO Explorer 01/15-01/17

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