Customer Service Contact
Resume:
Rolando Garcia
Customer service contact
Parlier, CA 93648
ad5p2o@r.postjobfree.com
Work Experience
Customer service contact
Internal Revenue Service
June 1981 to January 2017
**/*981 - 01/2017 Individual Taxpayer Assistance Specialist (Internal Revenue Service). A self-motivated and organized professional with over 35 years experience providing thorough and skillful
support to department managers. Experience with governmental issues and regulations of tax compliance
negotiations. Customer service contact, adjusting and reviewing tax returns per documentation supplied by
taxpayer in response to correspondence received pertaining to an audit or an error on tax return. Analyze taxpayer's financial information, in order to help them establish an installment agreement with a balance
due, and discuss alternative payments for installment agreement. Review accounts, for any refunds that may have been applied to any previous balance dues, or if any refunds
that may have previously been issued out and returned to account. Accept incoming payments from taxpayers, and appropriately apply to their tax accounts. Education
Associate in Accounting
Heald College - Fresno, CA
May 1980 to June 1981
High school in Accounting
Parlier High School - Parlier, CA
August 1975 to June 1979
Associate
Skills
Call Center (4 years), Bilingual (10+ years), Customer Care (10+ years), CSR (4 years), Customer Service (10+ years), Customer Support
Additional Information
Accounting Diploma
Contact this candidate