Customer Service Representative

DUSTIN RIGBY

*** ******** ******* **, ******* Ga, 30474 · 912-***-****

ad5p2f@r.postjobfree.com · www.linkedin.com/in/dustin-rigby-35b859249

I have 5 years of supervisor experience in utilizing Information Technology, 2 years of Computer Animation Design experience, and 2 years as a call center customer service representative; I am proficient in Microsoft Word/ Excel/ PowerPoint. I am seeking an entry/associate-level position to showcase my talents for the benefit of the company/businesses I am applying for and grow my portfolio in a career that is promising for my future. I have experience in Customer Service dealing with multiple situations spanning my career.

Associate Degree: History- Middle Georgia State College

Bachelor's Degree: Information Technology- South University

I can lead a team at any task and deliver results on time. Delivering quality work while maintaining an atmosphere of excellence is always my #1 goal.

EXPERIENCE

CALL CENTER, CUSTOMER SERVICE REPRESENTATIVE,

ARISE CUSTOMER SERVICE SOLUTION- FIRST CITIZENS BANK

FEBUARY 2024- CURRENT EMPLOYER

Summary:

Delivering high customer service with quality and excellence by delivering quality customer service. Just finished servicing and training for First Citizens Bank. I am currently waiting to train and service my next client on the app.

Having excellent communication skills: customers appreciate attention to detail.

Customer-Centric Mindset

Problem Solving: Identify problems, displace empathy, order placement, payment issues.

Technical Aptitude: Comfortable using CRM systems, Service Software, and Navigational Digital Tools.

Keeping Ratings at %90 or higher

DELIVERY DRIVER, CALL CENTER, CUSTOMER SERVICE REPRESENTATIVE, DOORDASH & UBER EATS

OCTOBER 2022- CURRENT EMPLOYER

Summary:

Delivering high customer service with quality and excellence by delivering orders on time. The biggest and most fulfilling part of this job is doing multiple orders at once while communicating with up to 4 customers at a time on 2 different apps. The fact of being able to function as a mobile customer support individual is challenging and exciting.

Having excellent communication skills: customers appreciate attention to detail

Customer-Centric Mindset

Problem Solving: Identify problems and issues with the app, order placement, payment issues

Technical Aptitude: Comfortable using CRM systems, Service Software, and Navigational Digital Tools.

Keeping Ratings at %93 or higher

Keeping acceptance rates at %87 or higher

DELIVERY DRIVER, FEDEX/ LBH SOLUTIONS

ADDRESS: 314 OLD NUNEZ RD, SWAINSBORO GA, 30401

SUPERVISOR: KRYSTAL DUDLEY

CELL: 912-***-****

EMAIL: ad5p2f@r.postjobfree.com

OCTOBER 2023- CURRENT EMPLOYER

Summary:

Dedicated and reliable FedEx Delivery Driver providing exceptional delivery services. Maintaining a track record of safely and efficiently transporting packages to their destinations while maintaining a strong commitment to customer satisfaction. Possess a thorough understanding of route optimization, vehicle maintenance, and adherence to company policies and procedures.

Key Responsibilities and Achievements:

- Safely operates a delivery vehicle to transport and deliver packages to residential and commercial locations within assigned routes.

- Maintain a high level of accuracy in verifying and scanning packages to ensure proper delivery and customer satisfaction.

- Demonstrates strong customer service skills by interacting with customers professionally and courteously, addressing inquiries, and resolving concerns.

- Utilize handheld devices and technology to track and record deliveries, update route information, and ensure timely and accurate package delivery.

- Adhere to all traffic laws, safety regulations, and company policies to ensure the safety of oneself, others, and the packages being transported.

- Manage time and routes efficiently to meet delivery schedules and deadlines, optimizing delivery processes to maximize productivity.

- Collaborate with team members and supervisors to ensure smooth operations and resolve any delivery-related issues effectively.

- Receive recognition for consistently achieving high delivery performance and customer satisfaction ratings.

Skills:

- Excellent driving record with a strong emphasis on safety and adherence to traffic laws.

- Proficient in using handheld devices and delivery tracking systems.

- Exceptional customer service and communication skills.

- Strong organizational skills with the ability to manage time and routes effectively.

- Detail-oriented and able to accurately verify and scan packages.

- Familiarity with DOT regulations and vehicle maintenance best practices.

ORDER PICKER/ RECEIVER, DOT FOODS INC

ADDRESS: 1120 NORTH ST W, VIDALIA GA, 30474

SUPERVISOR: JESSE LEDFORD

CELL: 912-***-****

FEBUARY 2023 – OCTOBER 2023

Meet specifics of customer orders on time. Kept products separated, organized, and in good rotation. Monitored product quality frequently, reporting problems to mitigate safety issues. Utilized order pick lists to locate materials for orders and bring them to a designated area for customer pick up, delivery, or shipping.

I only worked here for a limited time but during that time I became acquainted with different technologies to log and track orders and troubleshoot inconsistencies in product placement and/or quantity.

I learned how to be more efficient in dealing with multiple procedures in different environments to get the job completed.

SUPERVISOR, Robin Builders Inc.

ADDRESS: 3771 GA-130 EAST, LYONS GA 30436

SUPERVISOR: STACEY CHESHIRE

PHONE: 912-***-****

FEBUARY 2018 – JUNE 2023

As a production supervisor in charge of utilizing 3D technology to build and oversee the construction of tiny houses on a fast-paced production line, my role was crucial in ensuring the efficient and high-quality manufacturing of these innovative portable buildings. I was responsible for managing a team of skilled workers, coordinating with design and engineering departments, and leveraging cutting-edge technologies to streamline the production process.

Key responsibilities included:

1. Utilizing 3D technology: Our company was at the forefront of integrating 3D printing and modeling technologies into the production line. This process involved collaborating with designers and engineers to ensure that 3D models were accurately translated into physical structures and overseeing the maintenance and operation of 3D printers/extruders and related equipment.

2. Overseeing the construction process: I supervised the assembly and construction of all tiny houses on the production line, ensuring that each component was accurately manufactured and assembled according to design specifications. This involves monitoring the workflow, troubleshooting any technical issues that may arise, and ensuring that production targets are met.

3. Managing a skilled workforce: As a supervisor, I led a team of workers, including technicians, machine operators, and assemblers. I was held responsible for training and guiding our team to ensure that they adhered to safety protocols, quality standards, and production schedules.

4. Quality control and assurance: I implemented quality control measures to ensure that each tiny house met the highest standards of craftsmanship and durability. This involves conducting regular inspections, identifying defects, and implementing corrective actions to maintain consistency and quality throughout the production process.

5. Continuous improvement: I was expected to identify opportunities for process optimization and efficiency gains, leveraging 3D technology to innovate and improve the production line. This involved collaborating with R&D teams to develop new construction techniques, materials, or designs that enhanced the speed and quality of production.

Overall, my role as a production supervisor in this cutting-edge environment demanded a combination of technical expertise, leadership skills, and a forward-thinking approach to manufacturing. By harnessing the power of 3D technology and leading a skilled workforce, I helped play a pivotal role in revolutionizing the construction industry and bringing high-quality, sustainable tiny houses to the market at an unprecedented pace.

EDUCATION

2012

GENERAL, High school diploma

2016

ASSOCIATE DEGREE, HISTORY

2022

CERTIFICATE, MICROSOFT NETWORK ADMINISTRATOR

Currently Pursuing- 2026

BACHELOR'S DEGREE, INFORMATION TECHNOLOGY

SKILLS

Time- management

Computer Diagnostics

Computer Maintenance

Computer Assisted Design Software

Computer Animated Design

Product Modeling

3d Printing

Order Processing/ Management

Communication Skills

Multi-Tasking

Microsoft Office

Microsoft Excel

Microsoft PowerPoint

Customer Service Representative

SAP Products/ Business Objects

Cultural Awareness

ACTIVITIES

My activities after work usually involve me being involved with my family. I am a husband to a beautiful woman named Perla and the father of two energetic young men named Ashton and David. These 3 individuals are my world.

I also have a startup company named TRUenergy. It is small and, in its infancy, but it promises to be a very profitable business in the future. Currently, it is only a hobby with limited investment, but it is growing, and I am slowly adding to the team.

I also DoorDash and deliver with Uber. I have multiple stories and encounters to tell of in helping people out and delivering quality services.

REFERENCES

TRENT YOUNG:

CELL PHONE- 912-***-****

YEARS KNOWN- 20

JOB TITLE- COMPUTER SUPPORT ANALYST

QUINTON DASHER

CELL PHONE- 912-***-****

YEARS KNOWN- 5

JOB TITLE- SUPERVISOR

STACEY CHESHIRE

CELL PHONE- 912-***-****

YEARS KNOWN- 3

JOB TITLE- VICE PRESIDENT AT ROBIN BUILDERS

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