Customer Service Call Center
Resume:
MARILYN JORDAN
219-***-**** - **************@*****.***
Customer Service
Dynamic, highly skilled Customer Service Professional with 17+ years’ detail-oriented customer service support in business, corporate, and medical office environments. Always contributing to the team effort within the role I am privileged to occupy. Willingness to adapt to a variety of expectations within a fast-paced environment while developing industry aptitudes.
Core Competencies
Excellent Communication Skills (verbal/written)
Exceptional Customer Service Skills
Microsoft Office/Word/Excel/Outlook/Adobe
Accounts Payable/Accounts Receivable
Call Center/Records Management/Fed Ex/UPS
Strong Team Player/Quick Learner
Technical Experience
Computer Skills: Microsoft Office, Word, Excel, Outlook, PowerPoint, Access, Adobe, Genesys Cloud, Panviva, and CRM.
Other Skills/Office Equipment: Reception, multi-line phone systems, fax machines, mail postage machines, and complex copiers.
Professional Experience
(05/2023 – Present) Lead/Stock Manager – Ross Dress for Less, Hammond, IN
Receiving trucks and contents, scanning inventory, organizing stock team, and setting up store displays
Providing excellent customer service along with quality assurance, while cleaning and organizing stock room
(09/2021 – 11/2022) Janitor – Glo-Clean Janitorial, Schererville, IN
Collecting trash, sweeping, mopping, dusting, cleaning and sanitizing all surfaces throughout offices and showrooms
Unboxing shipments and organizing inventory office
(12/2020 – 06/2021) Case Investigator – Guidant Global, Southfield, MI
Processing heavy call volume via 211- Covid-19 call center and notifying individuals with a positive diagnosis.
Contacted Covid-19 patient’s recent acquaintances regarding interactions and isolation guidance.
Provided all those contacted with quarantine procedures and when appropriate connected them to testing centers.
(09/2015 – 02/2020) Massage Therapist – Daulton Chiropractic Center, Hammond, IN
Worked closely with chiropractor to develop treatment plans for patients and documented SOAP notes.
Provided high quality therapeutic massages, while maintaining and exhibiting excellent customer service.
(01/2015 - 05/2015) Office Manager/Massage Therapist – Miracle Wands, Beverly Hills, CA
Ran all day-to-day operations for office, heavy calendar management and appointment scheduling.
Hired new employees and processed resulting paperwork, conducted new hire orientations
Provided high quality therapeutic massages, while maintaining and exhibiting excellent customer service.
(08/2011 – 10/2014) Massage Therapist – Chiropractic Center of Los Angeles, Los Angeles, CA
Worked closely with chiropractor to develop treatment plans for patients and documented SOAP notes.
Provided high quality therapeutic massages, while maintaining and exhibiting excellent customer service.
(12/2010 - 08/2011) Massage Therapist – Massage Envy, Beverly Hills, CA
Greeted and welcomed clients, provided high quality therapies, along with excellent customer service.
Created and maintained detail-oriented SOAP notes, cleaning rooms following each session.
(06/2006 – 04/2007) Massage Therapist – Margaret Mercy Hospital, Hammond, IN
Provided excellent customer service while working in the Image Recovery Center and Oncology floor.
Worked with cancer patients to help restore better health through pain and stress management sessions.
(07/2005 - 02/2006) Chiropractic Assistant/Massage Therapist – Life Chiropractic, Merrillville, IN
Maintained front and back offices, provided receptionist duties, took incoming calls while greeting patients.
Provided high quality therapeutic massages, with excellent customer service, event planning hosted office events.
Processed insurance claims, verified pre-authorizations, developed X-rays, cash handling and processing payments.
Education
Associate degree in applied science – Graduated with Honors – June 2005 – Kaplan College – Hammond, Indiana
High School Diploma – East Chicago Central High School – East Chicago, Indiana
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