Customer Service Administrative Assistant

GAZI NAZIM UDDIN

Aspiring Management Professional

Brooklyn, NY 11218 929-***-**** ad5p1k@r.postjobfree.com https://www.linkedin.com/in/gazi-uddin/ EDUCATION

Brooklyn College, City University of New York Expected graduation: June 2024 Bachelor of Business Administration with a concentration in Management Overall GPA: 3.77 MANAGEMENT EXPERIENCE

Administrative Assistant RD Service, Brooklyn, NY February 2023 – Present

• Greet and assist customers on shift, ensuring smooth check-in for DMV services.

• Collect and organize customer information, including IDs and DMV forms, to process transactions.

• Handle phone calls, schedule appointments, and manage meetings, taking detailed minutes for staff.

• Write and distribute emails, memos, and forms while assisting in report preparation.

• Support team by ordering supplies, and handling travel arrangements, ensuring seamless operations. Store Manager One Stop SM, Brooklyn, NY January 2020 – Present

● Manage operation of store to maximize profitability including sale items and 8 Associates.

● Interview, hire, and train Associates in store policy and best practices motivating mindset of driving sales through positive customer service.

● Provide performance feedback to 8 Store Associates to aid in their development.

● Maintain and analyze Profit & Loss (P&L) reports and inventory logs by maintaining Excel sheet. Office Clerk Home Health care, Brooklyn, NY May 2021- February 2023

• Maintained and organized patient records, scheduled appointments, and Facilitated patient-provider communication.

• Administrative tasks, such as managing paperwork, billing, and insurance claims processing

• Maintained a clean and organized office environment to support the overall functioning of the healthcare facility. Shift Manager CVS Pharmacy, Brooklyn, NY September 2020 – May 2021

● Collaborate with store management and crews of 25, supervise activities by assigning, directing, and following up on tasks, facilitating clear communication between store management and crew members.

● Ensure positive customer experiences by addressing inquiries, and resolving issues.

● Foster CVS customer service culture through greetings, assistance, and appreciation, handling customer relations in line with company policy, and ensuring the confidentiality of customer/patient information. Customer Service Associate Rite-Aid Pharmacy, Brooklyn, NY February 2019 – December 2019

● Answered questions about store policies and addressed customer concerns.

● Helped customers complete purchases, locate items and join reward programs.

● Operated cash register for cash, check, and credit card transactions.

● Worked closely with shift manager to solve problems and handle customer concerns. ACADEMIC PROJECTS, PROFESSIONAL DEVELOPMENT & LEADERSHIP Strategy Marketing Management & Business Statistics Research Project

● Used Microsoft Excel for data visualization, charting, and analysis in Market Research and Business Plan Development.

● Utilized professional tools such as Google suite and microsoft suite to analyze data sets and derive meaningful insights for strategic decision-making.

Coursera: Business Analysis & Process Management

● Completed Business Analysis & Process Management course to analyze business processes and propose solutions.

● Evaluated mock companies to determine problems being faced and appropriate solutions Sandwip Society Cricket Team, Team Captain June 2018 & June 2019

● Led team of 18, determined best strategies to win tournaments, resulting in winning championship SKILLS

● Management: Strong organizational skills, Attention to detail, Proficiency in communication, Multitasking abilities, Professional demeanor, Time management, Problem-solving, Adaptability, Scheduling, Budget, Inventory, Sales, Project Management and Discretion with sensitive information.Scheduling, Budget, Inventory, Sales, Project Management.

● Computer: Working knowledge of Microsoft Office Suite (Excel, VLOOKUP, PowerPoint, Word, Pivot table), Google Suite

(Docs, Slides & Sheets), QuickBooks, Tableau.

● Languages: Fluent in Bengali; Conversational in Hindi and Urdu.

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