Real Estate Project Management

AMY MAHONEY

Gallatin, TN ad5p1i@r.postjobfree.com

708-***-**** www.linkedin.com/in.amymahoney708

DATA ANALYST

Senior-level Project Management and Business Process Improvement Professional with a successful background in leading operations within high growth organizations and competitive markets. Proven excellence in driving Operational Performance, Strategic Planning, Client Development/Retention, Infrastructure Development, Organizational Development, Change Management and Global Growth with strong financial capabilities. Emphasis on being a catalyst for change and a driver of results, driven to improve processes and operations. Possesses a strong foundation of ethics, high degree of integrity, and commitment to excellence. Core Competencies Include:

Business Analysis Reporting Process Efficiency Change Management Leader Strategic Consultant Bus Partner Organizational Development Project Management Process Improvement

PROFESSIONAL EXPERIENCE

MARSH MCLENNAN 04/2013 - 03/2023

Global Business Operations

Senior Strategy and Governance Analyst

Key member of the global operations team accountable for assessing current business practices and organizational processes, conducting efficiency mapping analyses and implementing process improvement strategies and solutions for the organization. Emphasis on building and implementing an operational infrastructure to support a rapid and aggressive growth strategy. Scope of responsibilities include supporting 742 offices with 85k staff and $20B annual revenues.

Instituted global reporting systems, including real estate management reporting to senior leadership to allow for more effective understanding of ROI as well as maximizing efficiencies and capacity planning. Quantify – how many users (change management), revenue increase etc.

Partnered across regions to develop a strategic approach to real estate systems and solutions. Delivered analytics that provide insights into industry trends related to the workplace and decrease real estate expenses.

Designed and implemented a process in HR system (PeopleSoft/Workday) to communicate a new lease information to Sequentra (real estate database), which allowed for standardization of office address information across the globe.

Created monthly Waterfall report to identify key real estate changes.

Integral role in the creation and development of a global data governance framework including all policies and procedures.

Implemented tighter space standards and deliver workplace solutions that inspire colleagues and enhance shareholder value. Identify opportunities for improvement, enhance the current operational environment and incorporate new/existing project approaches and tools. Facilitate constructive communication across teams and ensure buy-in at all levels of the organization. Tracked and assessed operational results and identified areas to improve cost and quality enterprise-wide which resulted in substantial savings to the organization and incremental margin improvements. Reduced vacant space from 21% to 13%.

Amy Mahoney ad5p1i@r.postjobfree.com Page 2

Facilitate and collaborate with senior leaders to establish the target capabilities and services required to achieve the Enterprise's strategy. Reduced expenses from 9% to 4.5% from 2007 to 2022.

Developed and implemented a holistic change management program (for what?) including strategy, schedule, milestones, and measures of success for key initiatives within the organization. Reduced office services costs 2.8% established put Service Level StandardsSLAS in place for X business process.

Lease Administration/Strategic Partner and 3rd Party Vendor Management

Consult with and guide partner CBRE in all aspects of lease administration including portfolio review, status reports, and monthly exceptions. Assisted in the creation of an outsourcing model and all global operating processes to ensure brand and corporate compliance.

Integral in formulating a transaction playbook to establish a framework for accurate and efficient tracking and documentation.

Established a data collection system to standardize 3rd party vendor processes.

Conducted in-depth analysis of the Tableau tool and subsequent excel reports. Created custom monthly reports (Excel, PowerPoint) for all Real Estate Service (RES) teams to allow for real-time data analytics and optimize strategic business decision-making. Champion multiple annual OPEX audits, resulting in the recovery of $500k in mischarged billing errors in over 7 years running.

M&A Activity and Global Operations

Partnered with corporate development and local RES teams on M&A activity from Letter of Intent to Integration. Responsible for real estate due diligence for 100 acquisitions encompassing 700 offices and 2.2 M sq. ft. of space.

Oversaw the real estate portion of the acquisition of Jardine Lloyd Thompson (JLT) (portfolio 1.9 M sqf, 250 offices).

Hold additional accountability for global support operations encompassing technology and systems, reporting, portfolio management, finance management, lease administration, and vendor management.

Provide consistent levels of reporting on a global level for day-to-day use by local and senior leadership highlighting operational metrics and providing strategic insight to future growth and planning initiatives.

Worked with Facility Managers to create a formal integration plan and process for corporate acquisitions.

MERCER 2005 - 2013

Senior Associate – Global Property and Administration, 2009 - 2013

Associate, 2005 - 2009

Responsible for managing global real estate projects for the organization with emphasis on buildouts of new office locations and standardized office spaces for sale or lease to clientele. Responsible for evaluating needs; preparing requests for proposals (RFPS) supervising procurement of highly specialized furniture, fixtures and equipment; monitoring construction activities; negotiation contracts; finalizing leases; and overseeing logistics of relocations. Significant accountability for establish standardized operating procedures (SOPs) and implementation of best practices. Managed multiple projects and budged in excess of $5M.

EDUCATION

Bachelor of Science, BS, Degree in Organizational Development

Trinity Christian College, Palos Heights, IL.

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