Customer Service Emergency Room

Shan-Tuan Carroll

Camden, AR *****

Mobile: 737-***-****

Email: ad5p1f@r.postjobfree.com

Summary: I have a proven record for excelling in customer service. I am a dedicated and focused individual who thrives at prioritizing, accurately completing multiple tasks simultaneously, and staying focused to achieve goals. I have the ability to handle a high volume of incoming calls while also handling in person inquiries from customers. I am flexible with my time. I am an organized Dispatcher who prioritizes tasks while juggling multiple duties and continuous interruptions. I have exceptional communication skills. I am experienced in working with the general public.

Work Experience:

Ouachita County Sheriff’s Office

Camden, AR

Dispatcher

June 2018-Current

I am responsible for providing effective communication to the sheriff deputies. I serve as the liaison between the sheriff deputies and the residents of Ouachita County. As a Dispatcher, I answer emergency and non-emergency phone calls and coordinate the response of the sheriff deputies to crime and accident scenes. I use two-way radio systems to transmit details to officers and contact other emergency personnel, such as fire fighters and paramedics, to respond to calls as needed. I provide assistance to officers by answering queries such as driver’s license or warrant information. I am responsible for logging all incoming calls during my shift.

Ouachita County Medical Center

Camden, AR

Emergency Room Unit Clerk

August 2016-June 2018

I am responsible for assisting patients and visitors in locating specific departments and services and keeping them updated on status of procedures and referral appointments. I ensured seamless flow of work in the busy emergency room. I managed patient records while verifying that all forms, paperwork, lab work, and referrals are properly documented. I coordinate patient care with other departments, specialist visits and lab orders and prepare discharge paperwork. I maintain all emergency room patient records.

Esterline

Camden, AR

Assembly Line

June 2015-August 2016

I have proven strengths in quickly learning new processes, technologies and machinery. I have the ability to adhere to company and government standards for heightened energy efficiency as well as safety, quality and environmental compliance.

Mac’s Fresh Market

Camden, Arkansas

April 2015-June 2015

Cashier

Supervisor: Ricky Blann 870-***-****

I was responsible for greeting customers as they enter the grocery store; assisting customers with locating merchandise; operating the cash register in order to manage cash for sold items; and balancing all transactions at the end of the day to ensure that cash register reflected an accurate amount of sales.

Tyson

Hope, Arkansas

August 2013-April 2015

Poultry Inspector; Breast Puller

Supervisor: Linda Thorn 870-***-****

I was responsible for maintaining high production levels; for having a complete understanding of the production process; and for promoting safety throughout the work day.

Jade’s

Camden, Arkansas

December 2012-August 2013

Cashier

Supervisor: Rick Anders 870-***-****

I was responsible for greeting customers as they enter the grocery store; assisting customers with locating merchandise; operating the cash register in order to manage cash for sold items; and balancing all transactions at the end of the day to ensure that cash register reflected an accurate amount of sales.

Arby’s

Camden, Arkansas

February 2008-March 2012

Crew Member

Supervisor: Lawanda Murray

I was responsible for providing quality and professional customer service; taking customer’s orders; preparing food as the order is received; ensuring that the food is prepared to the customer’s satisfaction; working in a fast-paced environment; and assisting customers via the telephone.

Education:

Camden Fairview High

Camden, Arkansas US

Diploma May 2008

Technical Skills: I am comfortable with using Microsoft Word, Microsoft Excel, Microsoft Office, Spreadsheets, and Power Point. Also, I am proficient in operating copiers, fax machines, multi-line telephones and printers. I am adequate knowledge to perform electronic calendaring and scheduling.

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