Objective
Securing a growth-oriented and challenging position utilizing my many talents, which will provide both a continuous knowledge base and further opportunities for advancement.
Summary of Experience
Passport Infiniti of Suitland April 2019 – Present
Internet Sales Manager & Client Advisor Suitland, MD
●Manage a team of 5 to 12 salespeople each month and touch an average of 500 clients per month through CRM.
●Manage all internet vehicle inquiries that come in and collaborate with other departments to ensure that the client is prepared and aware of all needed documentation to visit the dealership
●Responsible for first contact to each client inquiry and setting and confirming appointments
●Develop promotional emails for outbound sales projects as sales promotions are available
●Distribute internet inquiries to Client Advisors, supervise, and evaluate their performance
Passport Infiniti of Suitland September 2018 – April 2019
Sales Consultant Suitland, MD
●Identified client needs and created a positive client experience through high quality care and a deep level of product knowledge, including, asking, and answering questions and providing details
●Followed up on inquiries from walk-ins and telephone calls on a daily and weekly basis
●Communicated with customers to ensure they were matched with the right vehicle for their needs
●Coordinated paperwork and test drives when a customer exhibited interest in certain vehicles
●Utilized detailed profiling and expert sales strategies to overcome common buyer objectives
Washington National Cemetery April 2018 – September 2018
Family Services Sales Counselor Suitland, MD
• Exhibited a thorough knowledge of all products and services offered and maintained positive communication with client families to answer questions regarding the burial process
• Conducted door-to-door and telephone follow-ups with potential and prospective clients
• Identified leads, set, and confirmed appointments, created, and shared presentations
• Networked within nearby communities as assigned by the cemetery Sales Manager
• Assisted families in making cemetery arrangements through the selection and purchase of cemetery property and merchandise
• Consistently assist in monthly revenue needs by meeting professional and cemetery sales goals
• Managed confidential records and completed all necessary reporting and documentation in a timely manner for necessary insurance guidelines and purposes
Pohanka Volkswagen February 2017 – February 2018
Finance Manager Capitol Heights, MD
• Prepared, secured, and submitted all necessary documentation for pre-approved loan processing
• Collaborated with numerous financial institutions to secure funding for clients as well as sold extended warranties and other after sale items to increase revenue and sales for the dealership
• Managed and accounted for all financial transactions within the finance department
• Skilled at tracking customer balances, approving loan applications, and verifying customer information, including social security numbers, income and wages, and employment status
• Specialized in establishing productive relationships with customers seeking financing options and arranged financing and reviewed required documents to determine approval or rejection.
Pohanka Hyundai August 2014 – February 2017
Sales & Leasing Consultant/Genesis Experience Manager Capitol Heights, MD
• Highlighted vehicle features, gathered information, inspected vehicles, provided an accurate comparison, and contrast on competitive models and demonstrated vehicle operations
• Build positive rapport and qualify buyers by understanding their interests and requirements and matching those interests and requirements to various vehicle models
• Developed and maintained relationships with new and existing clients, responded to inquiries, suggested potential trade-in options, and recommended sales campaigns and promotions
• Negotiated pricing and discussed with the sales department and completed sales and purchase contracts including explaining provisions and financing and delivering the vehicle
• Completed necessary reports and provided sales management information
Education
Ferrum College – Ferrum, VA August2003–May2005
PGCommunityCollege–Largo,MD September2006–May2008
Professional Coursework
General Psychology
Psychology & African American Studies
Personality & Adjustment
Abnormal Psychology
Human Growth & Development
Drugs & Behavior
Business Psychology
Social Psychology
Child Psychology
Public Speaking
Social Problems