Sap Sd Order Management

RESUME

Rayvathy Munusamy E-Mail: ad5oxe@r.postjobfree.com

SAP SD Certified Consultant, ERP 6.0 EhP7 Mobile: 012-******* EXPERIENCE SUMMARY:

• 10 years of experience as SAP Functional Consultant in Sales and Distribution and Material Management module

• 18 years of experience in Industrial, Car Automotive and Home Appliance industry under Order Management.

• 4 years of experience in IT Industry under Procurement and SAP Helpdesk support Level 1. EDUCATION & CERTIFICATION

• Executive Diploma in Business Administration (University Malaya)

• Diploma in Computing System (Stamford College)

• SAP SD ECC 6.0 Certification

• ITIL Foundation – Service Management

• Lean Six Sigma Yellow Belt Certification

PRIMARY SKILLS:

• SAP SD Support

• SAP MM Support

• Order to Cash process – End to End

• P2P Process – End to End

• Consignment Process – SD End user

• SAP End User – SD, MM and FI

SAP SD SKILLS:

• Worked on defining and assigning Organization Structure

• Worked on Shipping Point Determination

• Configured Sales order, Delivery Order & Billing

• SIT and UAT

• Configuration

SAP MM SKILLS:

• Configuration and testing projects

• Inventory Management

• Procurement process

• SIT and UAT

WORKING EXPERINCE:

Company Name: Infosys

Client: Intel Penang (Malaysia)

Position : MM Support Consultant L3

Date Joined: 1st Oct 2021-Current

JOB SCOPE:

• Work on ODM/OSAT projects for onboarding new suppliers to Intel Malaysia

• More End-to-End ODM/OSAT Process implementation for SAP MM Procurement

• Enabling OSAT process to perform forecasting for smooth planning and shipment.

• Configure the system to enable integration between E2Open, middleware and SAP ECC.

• Make sure configuration of tables as well as batch jobs are completed.

• Preparing test plans as per the business process and create Test data for SIT and UAT.

• Test Data: Schedule Agreements, PO, and Contract creation

• Execute the test plans along with team, record and document the test results.

• Support the issues which occurs during the SIT and UAT testing and record the solutions.

• Troubleshoot issues related to procurement process in the SIT and UAT also stabilization after project go live.

• Monitor PI/PO system to identify the issues with 3B2,4B2, and 7B1 PIP files. Work together with developers, 3rd Party counterparts to solve the issues on time for smooth execution of SIT and UAT.

• Involve in the data migration to migrate old purchasing documents to the new system.

• Conducting meetings and training with stakeholders to identify missing action item and make responsible party complete their task on time.

• Involve in the Onboarding project planning, implementation, and support.

• Work closely with all stakeholders to make sure integration is successfully implemented.

• Document all activities related to the projects and Testing in JIRA.

• Preparing Knowledge documents for future references.

• Plant Configuration

• Knowledge in Material Master, Purchasing Requisition, Purchase Order, Release Strategy

• Knowledge in P2P process

Company Name: Innovation Associates Consulting Sdn Bhd Position: SAP Helpdesk Support Level 1

Date Joined: Mac 2021-Sept 2021

JOB SCOPE:

• Qualifies incidents submitted by end users making sure that all the information needed to work on the incidents is included in the tickets. Follows-up with end users to supply missing information. Confirms and updates the short and long descriptions, priority (impact and urgency).

• Create service requests for requests which are submitted as incidents with reference to the original incidents. Send an e-mail to the end users informing them that their request would be handled under a service request and close the original incidents.

• Assign Consultant according to SAP Module

• Follow up with consultant on the status.

• Preparing time sheet for consultant and submit to Finance dept.

• Monitor Ticket

• Handle SAP helpdesk ticket in accordance with Service Level Agreements (SLAs). Escalate issues to higher level support where required.

Company Name: Petra Energy Sdn Bhd

Position: SD PROJECT & SUPPORT

Date Joined: March 2017 ~ February 2021

JOB SCOPE:

• Involved in SD Enhancement & Support

• Involved in system enhancement series and GAP studies after the Go-Live period.

• Prepare testing data and perform system development testing adhering to the Situation target proposal.

• Prepare and conduct UAT & SIT test scripts & training for end-user.

• Conduct one-to-one training for users to work effectively on interface.

• Meet the Service Level of Agreement and close tickets related to SD within the agreed SLA timeline. Company Name: Panasonic Industrial Sales (M) Sdn Bhd Position: SAP SD Support Consultant / Order Management Specialist Date Joined: 3rd Nov 1997 ~ Jan 2017

JOB SCOPE:

• Over 10 Years of Industry experience, Hands on experience of working SAP projects which 2 Full life cycle implementations.

• Nearly 5 years’ experience in SAP Sales Distribution module and integration of MM and FI

• Responsible for support order to cash process.

• Working with user for various process and provide the solution.

• Working closely with user tech team for testing the new configuration.

• Involved in providing functional support, testing of the new enhancement as per user requirement.

• Preparing business process documents for the sales and distribution.

• Preparation of test cases and user documentation.

• Training the users.

• Preparing test plans as per the business process and create Test data for SIT and UAT.

• Working on ticketing tool like service now.

• Configuration – Sales Documents Type, Item categories, shipping point

• Perform troubleshoot on sales orders and assist to identify and execute.

• Ensure

• Administer all open sales order and ensure appropriate order flow.

• Manage all communication with all sales department order and process all customer o orders.

• Handle requests quotes, customer orders and order updates

• Communicate directly with customer on Order Status, Delivery and Payment status.

• Liaison to customer for shipping and tracking orders.

• Receive and review sales orders for accuracy and completeness according to company policies across all product and order types and close / submit fulfilment within established company SLA’s.

• Work with sales teams to resolve fulfilment issues and gather required documentation needed for close.

• Deliver Invoice documents to customers.

• Provide administrative support to the sales team and assist with quoting.

• Organize and maintain orders related documents.

• Organize and maintain the vendor payments.

• Collaborate with the accounting team to meet all the company order processing requirements and lead their execution.

• Work cross functionality with team members inside and outside the order to cash function.

• Coordinating with Factories for arranging deliveries.

• Coordinating with Warehouse for arranging deliveries.

• Investigating and resolving all shipping issues.

• Monitor backlog orders.

• Preparing Delivery Order and Invoice

• Handles consignment Business.

• Answer incoming calls from customers to process orders, answer enquiries and questions.

• Process orders with correct documents in compliance with policies and procedures.

• Monitor and control Import shipments from Vendor.

• Liaise with forwarding agents to ensure smooth flow shipments.

• Monitor ETA date from vendor.

• Handles LC customers.

• Checking payment with customer

• Submission Invoice to customer on time to avoid delayed payment from customer.

• Receipt inbound and Good Receipt according to Vendor Invoice

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