Service Delivery It Infrastructure

S.CHANDRAMOHAN

Career Objective

Seeking a challenging career in the any sector where I can use my skills, experience, and adaptability to contribute to the aggressive growth of the company Expertise Summary

27 years 2 months of extensive experience in Network, System & Server Administration.

22 years of experience in IT Support management, team building, planning, budgeting, Customer Support (end user) and deployment of IT infrastructure. Career Achievements

Building a team size of 100+ for service support and maintained the system in different location.

Created and enforced ISO 9001:2000 compliant audit plans for IT infrastructure support and services.

Successfully implemented and stream lined IT Helpdesk Support Installed more than 200 Servers for transmission and rendering processing in Sunnet work

Awarded as Best Performer in the year 2004 by SSS Systems, 2007 at GBS Education

Master of Science (IT), University of Madras, India

Bachelor of Business Administration, University of Madras, India Professional Certification

Diploma in Computer Hardware

ISO Trained Certificate

ISC Electronics (TV & Radio)

AMAZON WEB SERVICES (AWS) training Completed

EXPERIENCE

RAPIDTECH IT SERVICES PVT LTD

Manager- Service Delivery –OCT 2022 to Till Date Responsibilities

Looking after Service Delivery For Chennai

Looking after HP warranty support for PC,Laptop,Printer (commercial & consumers)

Updating, Monitoring, Maintenance of records, Inventory Information and Action requests in timely and accurate manner.

Managing team of 25 support engineer

Inspace Technologies Pvt.Ltd.,

IT Head –Aug 2016 to SEP 2022

Responsibilities

Looking after IT Services, Service Delivery, Servers,Desktop,Laptops & Network Administration

Looking after System Administration,IT consulting, Mail server, Web server maintenance

Updating, Monitoring, Maintenance of records, Inventory Information and Action requests in timely and accurate manner.

Clients Handled GT Group-GT India,GT-AVM School GT VM School,Symrise,MM Exports,Fuso,Kamadhenu Jewelers,Vidya sagar Womens College & Global school,Ashram group of schools

MMS Systems & Services

Manager- Service Delivery –June2010 to July2016

Responsibilities

Looking after IT Services,Service Delivery, System & Network Administration

Looking after System Administration,IT consulting & Account Management of the clients

Updating, Monitoring, Maintenance of records, Inventory Information and Action requests in timely and accurate manner.

Managing team of 10 support engineers

GBS Systems & Services Pvt.Ltd.

Manager Service –July2005 to May 2010

ISO 9001:2000 certified company

Responsibilities

Managing a team of Twenty Support Engineers responsible for installing, maintaining, and troubleshooting Corporate and end user customers.

Developing and enforcing ISO 9001:2000-compliant audit plans for IT infrastructure support and services.

Conducting ISO 9001:2000 client audits (internal and external),

Creating and enforcing ISO 9001:2000-compliant business continuity plans.

Manpower resourcing for Service Team & Chip level service of laptop & Desktops

S.S.S. Systems Pvt.Ltd. Chennai, India

ISO 9001:2000 Certified Company-Oct1996 to June 2005 Manager-Customer Support

Responsibilities

Looking after Sales, Service and Administration of the Branch

Developing and enforcing ISO 9001:2000-compliant audit plans for IT infrastructure support and services.

Conducting ISO 9001:2000 client audits (internal and external)

Creating and enforcing ISO 9001:2000-compliant business continuity plans.

Updating, Monitoring, Maintenance of records, Inventory Information and Action requests in timely and accurate manner in ISO Standards.

Managing team of 30 support engineers,Chip Level Service of Desktop,Laptop,SMPS,Mother Board,Raid,Server & Raid Level Configuration NOTE: Installed more than 200 Servers for transmission and rendering processing in Sunnet work

PROFICIENCY

Keep Work area Neat, Clean and Organized.

Ability to work in Team Environment & Manage Team.

Ability to communicate effectively.

Updating monitor maintenance records, Inventory information and Action requesting a timely and accurate manner.

I have good problem solving and interpersonal skills.

I have Strong Customer Service Skills.

Communicating to customers for status of their requests.

Chip Level service capability.

Knowledge in Servers,RAID,Networking, NOVEL NETWARE, Windows Server

(4.1, 2000, 2007, 2008, 2012, 2013,2018), FIRE WALL ( Fortigate), CLOUD, VM WARE, RED HAT LINUX, UBUNTO LINUX, Remote tools handling, File Storage

& backup, CCTV, Bio Metric, Access Control & Security System etc.,

(Cisco, D-Link, Intel – Switches, Routers, Modem handled) SPECIALITY

I WAS INVOLVED IN THE PROCESS OF GETTING ISO 9001 : 2000 CERTIFICATE FOR SERVICE DEPT.( The Company got ISO Certificate for Retailing, Sales and Service of IT & Communication related Products)Both in SSS Systems & GBS Systems Personal Information

NAME : S.ChandraMohan

FATHERS NAME : V.Sadagopan

SEX : Male

DATE OF BIRTH : 5th August 1975

AGE : 48Years

MARITAL STATUS : Married

RESIDENTIAL

ADDRESS : Priyanga Apartments,

No: 5/46 Sri Ram Nagar 3rd Street,

Mugalivakkam, Porur

Chennai.600116.

CONTACT CELL NO. : 996-***-****

CTC Expected : Negotiable

E-MAIL : ad5owi@r.postjobfree.com

ad5owi@r.postjobfree.com

S.Chandramohan

Chennai-600116.

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