Customer Service Sales Support
Resume:
LaJuana McCree
P
E
ad5or9@r.postjobfree.com
A
Dallas, Texas
Objective
Certification
To obtain a position in a professional and challenging atmosphere that will utilize my knowledge and qualifications to make a pertinent contribution to the organization
State of Texas Certified Insurance Adjuster (all three lines)
KEY SKILLS
●Microsoft office suite
●10 Key Touch
●Customer Service oriented
●Warehouse polices & safety Procedures
●Team Player
●Problem solving
●Highly organized
●management skills
Professional Experience
Robert Half Staffing (Client: Dollar Car Rental, Hertz Corporation) — Customer Service Counter Agent (D/FW Airport) 2023
● Executed excellent customer service skills such as/informing as well as educating customers about car rental agreements.
●Maximized revenue opportunities by actively offering products and service and sales support.
●Assured that the customer receives world-class customer service and sales support (at the end of transaction).
●Ensured vehicles were prepared and cleaned for customer pick-up.
Kelly Services (Client: Mentor, TX (JnJ Company) — Production Associate
2022
●Operated production equipment to produce subassemblies or finished products
●Prepared, monitored, and tested dispersion material for production
●Monitored and responds to equipment and process issues that may lead to non-compliance
●Reviewed device records, and follow established procedures, and prepares necessary documentation as required
Staffmark (Client: PFS Web) — Customer Service Representative
2019 - 2020
●Assisted clients via phone (outbound and inbound calls) with inquiries regarding new and pre-existing Lancôme orders to ensure client satisfaction
●Accurately and efficiently documented servicing activity in the appropriate system of record
●Maximized productivity time by utilizing effective time management skills
●Executed day-to-day strategies and actively contributed to center’s performance objectives
Syncreon Warehouse — Warehouse Associate
2016 - 2017
●Input and processed information into the computer system to track recalled Samsung cell phones
●Processed and sorted packages for delivery to internal and external departments
Father & Son Tobacco Shop — Assistant Manager
2006 – 2016
●Assisted store manager in all areas of daily business operations, human resources, customer service and merchandising.
●Coordinated, monitored, and reported on daily operations.
●Ensured the store environment complied with health and safety regulations.
●Monitored and maintained suitable store inventory levels.
●Managed employee schedules and enforced disciplinary actions as needed.
CitiFinancial Mortgage — Customer Care Specialist
2002– 2
●Responded to inbound client inquiries and assist with specific service-related requests and concerns
●Specialized in escrow and acquisition accounts
●Served as the human voice and personality behind the company providing customer care with each interaction
●Utilized good judgment and understanding of company policies & procedures to effectively make decisions to resolve customer’s issue
●Assisted customers in mortgage payments and/or payment arrangements
●Provided solutions to client issues through the usage of all available resources under limited supervision
●Completed assigned tasks in an accurate and timely manner
●Consistently achieved individual and team performance
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