Quality Assurance Information Systems
Resume:
NANCY R. PALMER-WALLACE
Mobile, AL 36618
Cell: 251-***-****
Email: **********@*******.***
SUMMARY
Certified professional with 27 plus years of experience in a laboratory setting. Six plus years of experience in management. Dedicated, loyal, goal orientated, self-motivated, analytical, and highly organized with attention to detail. Proven ability to independently manage multiple tasks and assignments to accomplish company and team agendas. Thrive on new opportunities for accomplishment and success. Eager to learn with ability to learn quickly. Ability to communicate with people always with a positive attitude. Excellent written and oral communication skills.
SKILLS
Leadership, Management, Metrics, Protocols and Procedures, Risk Management, Safety Practices, Training and Supervision, Quality Assurance, Proficient at Laboratory Information Systems (SoftBank, SoftLab, EPIC Beaker, Cerner), Proficient at Hospital Information Systems (EPIC and Cerner), Microsoft Office Applications and Tools, Documentation, Data Analysis, Blood Utilization; Bench Work – Blood Bank, Chemistry, Hematology, Coagulation, Urinalysis, and Microbiology.
WORK EXPERIENCE
Transfusion Medicine System Laboratory Manager
LabCorp (Infirmary Health Systems) – Mobile, AL – (March 2020 – December 2023)
Quest Diagnostics (Infirmary Health Systems) – Mobile, AL – (January 2017 – February 29, 2020)
Directing and managing the efficient technical operations of Transfusion Medicine department for five locations (3 hospitals and 2 free standing emergency departments).
Developing and implementing Transfusion Medicine policies and procedures for all sites and ensuring staff is trained and follow the protocols.
Implementing safety procedures and policies for all sites and ensuring staff is trained and follows safety protocols.
Overseeing quality assurance, quality control, and proficiency testing to ensure accuracy of data and findings.
Ensuring compliance with regulatory requirements such as CLIA, CAP, and AABB.
Managing staff, including hiring, training, scheduling and performance evaluations for main hospital.
Managing budget and inventory supplies and equipment.
Prepare data for, attend, and present data at the Hospital Quality Improvement Committee meetings.
Attend and present data at the main hospital daily safety huddles.
Collaborated and assisted Hospital Information Technology department in the Laboratory Information System (LIS) upgrade for the Transfusion Medicine department.
Performed the validation for the LIS upgrade.
Collaborating with other departments to ensure effective patient care.
Available when needed to work the bench side by side with employees to ensure the work is resulted in a timely manner to ensure effective patient care.
Medical Laboratory Scientist
University of South Alabama Medical Center (USA) - Level I Trauma Center– Mobile, AL – (January 2007 – December 2016)
Worked as a generalist efficient in and performed test on patient samples and specimens in Blood Bank, Chemistry, Hematology, Coagulation, Urinalysis, Serology and Microbiology set-ups.
Blood Bank – assisted in the implementation and personnel training of the Immucor Galileo ECHO; manage blood products to include inventory, ordering, receiving, processing, thawing, pooling of packed RBCs, platelets, cryoprecipitate, Rhogam, clotting factors; proficient in ABO/Rh typing, antibody screens, complex antibody identification, elutions, antigen typing; Emergency Release Protocol; Massive Transfusion Protocol.
Medical Laboratory Scientist
American Red Cross Immunohematology Reference Lab (ARC-IRL) Part-time – Mobile, AL – (October 2006 – July 2014)
Resolving compatibility problems, and providing complex reference and consultation services to hospitals and transfusion services.
Recognizing/resolving testing irregularities and assisting other Medical Technologists in problem resolution.
Consulting with staff at other medical facilities, to resolve complex serologic problems and providing special units to transfusion recipients.
Clinical Laboratory Scientist
University of South Alabama Children’s and Women’s Hospital – Mobile, AL – (April 28, 2005 – January 2007)
Worked as a generalist and utilized all laboratory instruments and equipment in Blood Bank, Chemistry, Hematology, Coagulation, Urinalysis, and Serology.
Blood Bank: cord blood work-ups, Rhogam, OB patient testing, prepared blood and blood products for issue to neonates and pediatric patients (aliquots), washed and irradiated products as needed, prepared blood and blood products for children on the Sickle Cell Protocol, undergoing treatment for cancer, and hemophiliacs.
Medical Technology Supervisor
Knollwood Hospital - Mobile, AL – (October15, 2003 – April 27, 2005)
Responsible for the day to day operations of the Blood Bank and the Phlebotomy areas.
Developed and implemented Blood Bank and Phlebotomy policies and procedures and ensured staff was trained and follow the protocols.
Managed staff, including hiring, training, scheduling and performance evaluations.
Collected blood from hard to stick patients if Phlebotomist could not.
Medical Technologist
Springhill Medical Center – Mobile, AL – PRN Blood Bank– (December 1999 – September 2001); FT Generalist – Charge Tech – (October 2001 – October 10, 2003); PRN Generalist – October 11, 2003 – December 7, 2004
Worked only Blood Bank when PRN; worked evenings when needed and every other weekend evening shift. Responsible for all duties in Blood Bank.
Worked every department in the lab including Blood Bank, Chemistry, Hematology, Coagulation, Urinalysis, and Serology when FT.
When Charge Tech did daily work area assignments, reviewed QC and other paperwork, handled any problems; communicated with Pathologist and Physicians on a daily basis.
Medical Technologist Educational Supervisor / Medical Technologist
University of Mississippi Medical Center (UMMC) – Level I Trauma Center -Jackson, MS – (July 1, 1998 – May 1999)
Only worked in Blood Bank; taught Medical Technology students, Medical students, and Pathology Residents the concepts and practical bench work.
Taught how to perform every task performed in Blood Bank including workload, maintenance on equipment, and QC; provided continuing education for fellow co-workers and students.
Responsible for reviewing antibody panels, QC, and bench work performed by students and fellow co-workers.
Performed complexed testing on the bench; Emergency Release and Massive Transfusion Protocols.
Medical Technologist
University of Mississippi Medical Center (UMMC) – Critical Care Laboratory – Jackson, MS – (June 1996 – June 1998)
Performed stat labs on patient samples; located in the Emergency Room for fast turnaround results.
Medical Technologist
Mississippi Blood Services (UMMC) location – Jackson, MS – (January 1996 – June 30, 1998)
Only worked in the Blood Bank and performed the everyday testing on patient samples.
Irradiated Blood and blood products for issue to patient’ that needed it.
Washed Red Blood Cells for neonates and other patients with that special need.
Patient population included all adults, pregnant women, children with cancer, sickle cell disease and other rare diseases.
Medical Technology Internship
Singing River Hospital – Pascagoula, MS – (July 1995 – December 1995)
Clinical rotations in Blood Bank, Chemistry, Hematology, Microbiology, Coagulation and Urinalysis.
CERTIFICATIONS
American Society for Clinical Pathology (ASCP) Board of Certification
BB – Technologist in Blood Banking
Date: 09/01/1998
Certification No. 2314
MLS – Medical Laboratory Scientist
Board Date: 01/01/1996
CMP Active Date: 02/01/2024 – 02/28/2027
Certification No. 231907
EDUCATION
Master of Health Science Degree (MHS)
Magna Cum Laude
University of South Alabama (USA), Mobile, AL
August 2001
Bachelor of Science Degree (BS), Medical Technology
Magna Cum Laude
University of Southern Mississippi (USM), Hattiesburg, MS
December 1995
Bachelor of Science Degree (BS), Chemistry
Summa Cum Laude
Alcorn State University (ASU), Lorman, MS
May 1991
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