Sales Manager Customer Support

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MOSES OLORUNISHOLA

ADJUSTER

CONTACT

ad5oo4@r.postjobfree.com

**** ***** ***** ** ********* T

x 76007

EDUCATION

Pre- Degree

Mass Communication

Calabar Poly

Cross River

Adjuster License

Insurance

Texas Department of

insurance

SKILLS

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

WORK EXPERIENCE

Sales Manager

Davbis Ventures

Lagos

Created coaching strategy for sales development reps, leading to a new business performance that was 28% above plan for 2019 Reduced headcount by 11% while exceeding revenue goals by 18% Grew to lead and onboard a team of 4 operations analysts Oversaw the development of more robust reporting for the customer support team which improved customer NPS by 12% year over year Created and delivered presentations to decision makers, leading to a 27% improvement over expected lead conversion

Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement SALES REPRESENTATIVE

JAFBIS INTERNATIONAL INC

May 2019 - July 2021 / Arlington

Provided expert customer service, resolving client issues and complaints within 3 days

Ranked in the top 13% of sales within the district every year Exceeded membership targets by 28% via creative networking techniques, keeping the customer experience the priority

Built and strengthened lasting customer relationships based on accurate price quotes and customer-centric terms

Promoted quick engagement with customers upon entry, increasing customer satisfaction by 45%

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