Customer Service Guest

Shannon Stevens

*/**/****

*** * . ******** **. **** Orange, New Jersey, 07018

973-***-**** (c)

ad5oni@r.postjobfree.com

OBJECTIVE

To obtain a position in leadership, management, and administration where I can achieve the opportunity to utilize my strong managerial and supervisory skills and add value to motivate and inspire a goal oriented team.

EDUCATION

William Paterson University, Wayne, NJ

Sept 2015

Formerly enrolled in the Business Management program

EXPERIENCE

Mail Carrier United States Postal Service, Florham Park, NJ

August 2020 – Present

Report to work on time daily

Ensure all mail is properly cased, pulled down and loaded on mail truck for accurate delivery

As the OJI (On the Job Instructor) I am responsible for training any new trainees not only for my office but for any office in our district.

Ensure safety of mail and packages by following proper procedures of mail truck. Lock doors and interior door as well

Event Manager SkyZone, Springfield, NJ

June 2016 – August 2020

Hired and trained all employees

Scheduled Event Hosts, Reservation Specialists and Event Coordinators

Followed up on cleanliness of all event rooms and stock or paper products

Ensured catering orders were promptly sent to caterer

Count all registers, record all sales and send to General Manager at the end of the night

Guest Service Team Leader Target, Fairfield, NJ

May 2007 – June 2016

Ensured great service by interacting with guests and team members

Drive sales by overseeing the guest service experience throughout the store

Provides team with training and recognition. Improved performance through coaching and counseling

Promoted Target products (Target Redcard, Cartwheel, Target Owned Brands)

Achieves sales goals and maintained budget controls

AREAS OF EXPERTISE

Customer Service

Complaint Handling & Resolution

Customer Satisfaction

Customer Retention Enhancement

Front-End Supervision

Teambuilding & Training

Order Fulfillment

Dedicated customer service provider with 9 years of experience in “big box” retail and food service settings. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instilled a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensured the execution of all safety, security, quality and store operations policies.

REFERENCES AVAILABLE UPON REQUEST

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