Customer Service Vocational Rehabilitation

JILIAN JONES-WESCO

Phone: 256-***-****

Email: *********@*****.***

Objective

To use my skills to demonstrate my broad knowledge and experience with administrative and managerial duties along with warehouse, clerical, personnel management, customer service, aviation, and military services. Currently interested in pursuing a position in the industry of administration, human services, public education/ training, facility management, operations, logistics, safety, materials management, merchandising, production, and/or industrial services

Employment History

02/2023-6/2023

Applied Technology Specialist, Human Specialist Services VI

Texas Workforce Commission, Vocational Rehab Houston, TX

Maintains and improves upon existing relationships with current accounts and builds new ones with prospective accounts.

Evaluates customers for Rehab equipment needs, delivers and fits equipment, and assures that the customer’s functional goals are met.

Completes sales orders in a timely manner ensuring all required documentation is accurate and complete

Negotiate pricing with vendors in accordance to the contract

Assist in caseload management between counselors and clients

Knowledge of disability capabilities

Coordinate schedules and appointments

Provides knowledge of Vocational Rehabilitation Services to the public and vendors to include perspective vendors

Responds to referral inquiries and requests in a timely manner.

Assists in the education and training regarding the proper use, selection, and servicing of Vocational Rehabilitation equipment or modification services.

Provide customer service and delivery of Vocational Rehabilitation Technology products.

Familiarity with various job markets and skills

Meets all set productivity and performance standards.

Administrative and records management experience, including Microsoft 365 Suite, Teams, & data management systems

Usage and comprehension of state & government policy

Supervisor responsibilities and other duties as assigned including case management reviews and document control.

06/2021-Current Lawn Service Owner & Manager, Operator

Little Lady’s Lawn Service, Houston, TX

Train and motivate employees to perform daily business functions.

Oversaw business budget planning and administration, accounting functions, purchasing, scheduling, and bi-weekly payroll to handle financial needs.

Consulted with customers to assess needs and propose optimal solutions.

Optimized team hiring, training, and performance.

Performed equipment maintenance and repairs to keep tools functional for projects. Removed debris and waste from outdoor areas.

Cut trees and shrubs to shape and maintain a landscape.

Prepared soil for planting and sowing.

01/2021 - Current Class A Barber, CEO & Operator, Spa Managers

JJ Wes, LLC, Houston, TX

Management and Operations Planning:

Coordinating with state officials, city officials, property managers, and contractors for the organization and business operations.

Keeping proper documentation of licensing, accreditation, and education of contractors and businesses.

Mandate hours of operation and handle all purchases in reference to business.

Arrange contracts with other businesses in reference to services.

Arranging community outreach

Sales

Promotional and pricing management of services and rental suites within the shop area.

Creating service packages and promotional services

Customer Service:

In-person and media directives, bookings, and quotes for clients.

Take phone calls, respond to emails, and ensure snacks and entertainment are available.

Provide a reasonable schedule and accommodation to contractors and customers.

Document Control:

Bookkeeping of spending and account management with QuickBooks and Excel

Administrative Management with State and state systems' required documents and permits management.

Manage, create, and update contractors' agreements and credentials with suite rental agreements.

Maintain files-hard copy and digital for business operations

Ensuring compliance with State Consumer Confidentiality

Marketing:

Online, Social Media to include Instagram, Google Ads, Tic Tok, Facebook, and other online booking application for scheduling and promotional media.

Creating flyers and business cards for promotional marketing.

Attending various events locally for networking and promotional purposes.

Facility Management:

Ensuring clean, comfortable sanitized areas for patrons when receiving services and for contractors performing services in rental areas.

Maintaining, repairing, and upgrading the shop area and equipment.

Inventory Management:

Proper accountability and replacement of furnishings, materials, and items for service providers and customers.

Product purchases and updates

Budgeting for future upgrades and replacement of products

Service Provider:

As a licensed Barber, my duties include:

Giving direct care and consultation to clients and potential clients.

Cleaning and sterilizing shears (scissors), combs, clippers, and other instruments, cutting and trimming hair according to clients' instructions and/or current hairstyles- to include holistic and chemical services.

Ensure the safety of the client and myself by providing a drape and pin protective cloths around customers' shoulders, questioning patrons regarding desired services, current health, and haircut styles.

Designate a variety of service accommodations from facials, and ethnic-based styling, to shaves and nail services.

As a (future)Licensed Massage Therapist my duties include:

Perform and maintain proper educational courses and provide patrons with up-to-date information on health and safety requirements in reference to HSE, State, and local regulations.

Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.

Delivered massage therapy variety modalities and stretches in request as well as recommendations for clients to encourage wellness and health.

Attended regular classes and courses for state and national level continued education and enrichment requirements.

10/2020 - 11/2020 Logistic Coordinator, Logisticians

Next Level Logistics Solutions, LLC, Houston, TX

Management and Orchestration of delivery, transportation movements, and arranging for services as necessary

Coordinate and track the movement of goods through logistic pathways

Execute logistics plan to move products and packages to reach destinations on schedule

Review freight rates and other transportation costs to keep working costs low

Maintains quality throughout the logistic processes

Assists finance and accounting departments in fiscal operations

Leads and guides administrative assistants and office staff

Maintains a database

Efficiently works within a busy dispatch department

Sends booking requests to shipping lines

Performs administrative duties like answering phones, updating records, and providing excellent customer service

Liaises with warehouse overseers and managers about product ordering and storage

Maintains good customer relationships and answers any customer questions

Keeps organized shipping records, including statements of origin, shipping costs, products shipped, and receipt dates

Troubleshoots shipping issues and customer issues that pop up regularly; works to solve these administrative or organizational problems to increase warehouse and dispatch efficiency.

Develops knowledge about freight and sea shipping regulations and practices Works well with the shipping team to complete orders on time

08/2020 - 11/2020 Executive Administrative Assistant, Executive Secretaries, and Executive Administrative Assistants

Next Level Logistics Solutions, LLC, Houston, TX

Manage information flow in a timely and accurate manner

Manage executives' calendars and set up meetings

Make travel and accommodation arrangements

Rack daily expenses and prepare weekly monthly or quarterly reports

Oversee the performance of other clerical staff

Act as an office manager by keeping up with office supply inventory

Format information for internal and external communication - memos, emails, presentations, reports

Take minutes during meetings

Screen and direct phone calls and distribute correspondence

Organize and maintain the office filing system

01/2019 - 07/2020 Freight Handler, Laborers and Freight, Stock, and Material Movers, Hand

FedEx, El Paso, TX

Performed freight handling using appropriate motorized and manual equipment, including but not limited to forklift, pallet jack, and hand truck to load and unload items.

Verified documentation matches freight description (e.g. type, weight, hazardous materials), using the current electronic SAP or manual system.

Secured freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope). Recouped/repaired damaged freight when necessary using available supplies and annotating issues/discrepancies.

Verified and completed required documentation and reports using current SAP or manual system.

Assisted customers with freight and freight documentation as needed.

Performed jostling duties if required.

Complied with all applicable laws/regulations, as well as company policies/procedures.

Assisted in company HSE operations and policies

Performed other duties as required such as minor customer service, Hazmat handling, and other duties as assigned. Required some minor physical ability- lifting, pushing, and shifting of products as well as some mathematical capability.

06/2016 - 01/2017 Service Order Assistant-GS05, Production, Planning, and Expediting Clerks

DOD Army Installation Mgt., United States Army, Schofield Barracks, HI

Specialized experience in receiving calls and visitors, preparing and reviewing documents, maintaining logs and files, and utilizing automated software to complete tasks.

Knowledge of preventative maintenance programs and provisions, communication skills, and technical abilities to translate issues between customers, supervisors, technicians, and directors.

Familiarization with the military facilities, provisions, and personnel all while maintaining a positive repour. Ability to use various automated systems and computer programs and equipment- i.e. printers, copy machines, scanners, and fax.

Answered multi-line phone systems and directing calls as needed

Received incoming service order requests for various customers including the status of work orders, initiates purchase requests to order materials for work orders, and maintains various files, records, contacts, and contracts.

02/2016 - 04/2016 Night Janitorial Supervisor, First-Line Supervisors of Housekeeping and Janitorial Workers

Pride Industries, Kaneohe Bay, HI

Under broad supervision, reviewed and directed the daily work of custodial staff by performing a variety of functions to assure facilities are clean and free of safety hazards.

Demonstrated knowledge of custodial practices, adhering to environmental and government regulations and mandates, contract management, working with developmentally disabled and/or physically challenged adults, and the ability to organize and manage multiple projects.

Filled in for custodial crew leads in their absence; and performs a variety of minor plumbing, electrical, wall repair, painting, lock repair, and light-duty vehicle and mechanical equipment repairs as needed.

Managed and facilitated merchandising and inventory display organization.

Prepared a variety of reoccurring reports, business correspondence, agendas, presentation materials, certificates, and schedules, prioritized tasks, and ensures adherence to procedures, regulations, and guidelines while minimizing errors and safety risks. Maintained Security Clearance.

02/2009 - 03/2016 Logistician, Military Enlisted Tactical Operations and Air/Weapons Specialists and Crew Members, All Other United States Army, Various, GA

92F/ 92A Active Duty Army

Serving as an automated logistics specialist(92A):

Daily management of military database systems (SAP), bookkeeping, procurement, customer service, shipping/ receiving, inventory control, product tracking, general labor, and minor administrative duties to supervisors and co-workers.

Operating various forklifts (5-50k), warehouse operations, scanners, pallet jacks, and automated picking machinery with little to no supervision, in addition, to prompt and direct customer service.

As a petroleum supply specialist(92F):

Daily tasking of observing and servicing vehicles and aircraft - to include basic mechanical maintenance, cleaning, and fuel operations in addition to refuel operations.

Administrative duties to include bookkeeping, performance management of personnel, chemical documentation, HSE operations, and management.

HAZMAT & Fuel Operation standards to include JP8 & JP4 fuel containment, Fuel, Water, & Lubricant Pump System Management and Maintenance, and Fuel, Water, & Lubricant Pump System Management Operations, Fuel and Material Accountability, Documentation Management on of minor HAZMAT and Petroleum, Water & Lubricant material handling on the OSHA 10 & 30 levels/ EPA standards.

Avionics knowledge and operations to include flight plans and airfield operations, Aviation safety measures, and requirements

Warehousing to include general physical labor

Minor managerial and customer service dues, in addition to basic computer knowledge, various so ware and database usage as well as military operations. All were conducted with little to no supervision or safety violations or infractions.

Additional Duties: On-Boarding/ In-processing Assistant (HR/ Personnel Administrative Duties), Barracks Management (NCO) (Realty/ Billeting/ Personnel & Facility Management), Squad leader (Management) Safety Officer Assistant/Fire Marshal (HSE Operations), Customs Documentation & Inspection (Customs), Weapons & Ammunition Logistics & Operation,

Education History

03/2024- Present

Licensed Massage Therapist

Vocational School Certificate

Avalon Massage School, Houston, TX

Presently Attaining -Graduating September 2024

05/2022-Present

Business Management

Master’s Degree

American InterContinental University, Houston, TX

Incomplete 2.56 GPA

05/2022

Business Management

Bachelor's Degree

American InterContinental University, Houston, TX

Graduate

07/2018

Barbering

Vocational School Certificate

Arizona Barber & Styling College, Phoenix, AZ

Graduate

01/2016

Liberal Arts/General Studies

Associate's Degree

Central Texas College, Killeen, TX

Graduate

01/2009

Petroleum Supply

Vocational School Certificate

US Army Quartermaster School, Ft. Lee, VA

Graduate

01/2004

Automated Logistics

Vocational School Certificate

US Army Quartermaster School, Ft. Lee, VA

Graduate

05/2003

High School Diploma

High School Diploma

Heritage High School, Conyers, GA

Graduate

Occupational Licenses, Certificates and Training

03/2017

Arizona Class D Driver's License

AZDOT

09/2013

Driver Mechanic Badge (2), Cert. United States Army

06/2009

Certification in Petroleum Supply Handler Course United States Army

06/2004

Certification in Logistics

United States Army

08/2022 Certification in Food Handling & TABC

Safe Serve

Detailed References:

Letters and/ Contacts Available Upon Request

Contact this candidate