Customer Service Administrative Assistant

BORNALI HAZARIKA BURAGOHAIN

Morrisville, NC ad5om4@r.postjobfree.com 919-***-****

Administrative assistant with strong customer service skills and can-do attitude to achieve goals. Team player with the ability to work in a fast-paced environment. Excellent interpersonal skills with a solution-oriented mindset. CERTIFICATIONS

• Healthcare Coding, Wake Tech Community College, May,2024

• Healthcare Billing, Wake Tech Community College, Oct 2023

• Medical Terminology, Wake Tech Community College, Jun 2023

• Career Readiness for the Customer Service Industry, Aug 2021

• Career Readiness for the Human Resources Assistant, Jul 2021

• Career Readiness for the Professional Administrative Assistant, Jun 2021 PROFESSIONAL EXPERIENCE

Junior Assistant

Assam Public Works Department, India

September 2010-January 2017

• Preparation of salary Statement for the officials.

• Analyzing and scrutiny of Government documents for the projects for which the office is responsible.

• Data Entry of all manual ledger forms, Reports, and legal documents.

• Interaction with all clients and visitors on daily basis and ensuring that they received outstanding first impression of the company. Back Office Executive

HDFC Bank India Ltd

February 2010-September 2010

• Involved in coordination with the organization Head office for process and document approvals.

• Provided backup coverage to other functions within unit when the team was short staffed due to a holiday or sick leaves and when there was cross- training between team members.

• Maintained the ledger for all incoming and outgoing cash with Front office and payment department.

• Daily interaction with customers and trying to ensure customer satisfaction is maintained.

Customer Care Executive

Tata Indicom, India

July 2009-February 2010

• Conferred with customers by telephone about our services and obtained details of complaints.

• Kept records of customer interactions, complaints, or comments, as well as action taken.

• Reviewed or updated web page content or links in a timely manner, using appropriate tools.

• Resolved customers service or billing complaints by performing activities such as exchanging products, refunding money, or adjusting bills. CPA Executive

ICICI Bank Ltd, India

August 2006-September 2007

• Worked closely with processing, underwriting and escrow to ensure a smooth process for the customer.

• Verified conditions of approval which included customer income and asset documents.

• Provided pertinent information to borrowers about loan options, required documents and contacts.

• Follow up with clients at all the times, keeping them informed of the loan process.

• Ensured files move through processing and closing in a timely manner. EDUCATION

GUWAHATI UNIVERSITY, Assam, India

May 2015

Master of Arts in Education

DIBRUGARH UNIVERSITY, Assam, India

July 2006

Bachelor of Arts in Geography

ASSAM HIGHER SECONDARY EDUCATION COUNCIL, Assam, India June 2003

Higher Secondary School

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