Sales Representative Customer Service
Resume:
Deborah LaTour
Global Travel International
Longwood, FL 32779
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Representative
Global Travel International - Maitland, FL
February 2020 to May 2024
Mainly outbound calls to prospective customers selling specialty discounted travel offers.
• Handle all prospective client correspondence, including emails and text messages.
• Scheduled phone meetings with prospective customers.
• Established and maintained relationships with customers sometimes helping them find alternative and or additional offers.
• Consistently met or surpassed sales quotas per month even during the Pandemic.
• Responsible as well for selling and enrolling new members to our Independent Travel Agent program. Points Acquisition
Your Club Services, LLC - Altamonte Springs, FL
June 2019 to January 2020
Outbound calls to point based timeshare/interval owners interested in renting unused points. The company offered several different programs to help owners offset their maintenance fees and or earn income. The company closed without notice and none of the employees were paid their last week pay. Sales Representative
Hear Better For Life - Altamonte Springs, FL
November 2018 to May 2019
Outbound calls to prospective customers selling a variety of affordable hearing aids. This company is no longer in business.• Sold hearing aids and associated products. Executive Consultant
Vacation Innovations, LLC - Orlando, FL
May 2016 to October 2018
Inbound and outbound sales and client relations for a comprehensive, global online marketing platform that caters to timeshare owners interested in advertising their vacation packages and memberships for resale.
Contractor with Sunstate Travel
Aerotek Staffing, Inc. - Longwood, FL
December 2015 to May 2016
Outbound call center reaching out to prospective customers and offering a variety of revolving timeshare vacation packages.
Sales Representative/Account Manager
International Cruise and Excursion
November 2014 to December 2015
Vacation Planner
Marriott Vacation Club
May 2013 to November 2014
Appointment Setter/ Lead Acquisition
Transnational Construction Inc.
September 2010 to July 2012
Assistant Store Manager
Avenue Women's Clothing
August 2009 to September 2010
Telesales Account Manager/Retention
Capital One Financial
May 1999 to June 2002
Education
Career Studies certificate for Medical Office Assistant Northern Virginia Community College
High school diploma or GED
Skills
• Excellent Customer Service Skills (10+ years)
• Excellent Communication Skills (10+ years)
• Excellent Verbal And Written Communication Skills (10+ years)
• Excellent Interpersonal Skills (10+ years)
• Sales (10+ years)
• Management (1 year)
• Account Management (10+ years)
• General Office Skills
• Internet (10+ years)
• Retail (2 years)
• Call Center (10+ years)
• Social Media (10+ years)
• Retention (2 years)
• Customer Service Skills
• Marketing
• Microsoft Word
• Cold Calling
• Outside Sales
• Outbound Sales
• Inside Sales
• Negotiation
• Telemarketing
• CRM Software
• Upselling
• Direct Sales
• Time management
• English
• Customer service
• Salesforce
• Store Management Experience
• Customer Relationship Management
• Analysis skills
• Computer literacy
• Computer skills
• Communication skills
Awards
Top Producer
October 2010
The first of many awards from Transnational Construction for the finding and setting of appointments which resulted in sales for the company. I worked there until my move to Florida. One of my professional references is my former supervisor there. Customer Appreciation Award
February 2000
Numerous customer appreciation calls while an employee of Capital One Financial for which I received several awards.
Top Conversion Balance Transfers
February 2002
Received an award for winning a month long contest for total dollars collected for credit card balance transfers.
Top Earner Award
June 2015
Was awarded for being number two in total sales in my department. Top 25 in the company in both retention and conversion at Capital One Financial.
January 2002
I held this award for the vast majority of my time with Capital One. Top Appointment Setter
March 1996
I worked for a merchant processing company for 6 years from 1990-1996. I was consistently the top appointment setter for our outside sales representatives. Certifications and Licenses
Driver's License
Present
Career Studies certification for Medical Office Assistant June 1994 to Present
Attended Northern Virginia Community College and completed the certification course with a 3.8 GPA. Assessments
Sales Skills: Influence & Negotiation — Highly Proficient March 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Conscientiousness — Expert
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Inside Sales — Highly Proficient
January 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
January 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Customer Focus & Orientation — Expert
January 2020
Responding to customer situations with sensitivity. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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