Supply Chain Program Manager

BORA ASHA

www.linkedin.com/in/asha-bora San Jose, CA ad5okv@r.postjobfree.com, Phone: 704-***-****

Professional Summary

Strategic and results-driven Technical Program Manager with over a decade of experience driving Agile transformations and optimizing supply chain and software development processes for leading tech organizations. Proven track record in leading cross-functional teams through successful product innovation initiatives, exceeding stakeholder expectations, and aligning projects with business objectives. Skilled in designing and implementing chatbot solutions to enhance customer interaction and support, as well as spearheading process re-engineering efforts to streamline operations and drive substantial cost savings. Proficient in Agile methodologies, Lean principles, and Six Sigma practices, with a focus on delivering high-quality outcomes within strict timelines and budgets. A collaborative leader dedicated to fostering a culture of innovation, continuous improvement, and excellence.

Selected Accomplishments

Led Agile Transformation: Spearheaded successful Agile transformation for engineering teams, resulting in a 25% increase in project delivery efficiency and a 40% reduction in time-to-market for new products.

Optimized Supply Chain Operations: Developed and executed comprehensive scheduling plans, leading to a 15% reduction in procurement lead times and generating cost savings of over $500,000 annually.

Managed Software Releases: Successfully managed the deployment of monthly software releases, achieving a 95% on-time delivery rate and reducing post-release defects by 50%.

Implemented Chatbot Solutions: Designed and deployed chatbot flows, leading to a 25% reduction in customer support ticket volume and a 15% increase in customer satisfaction scores.

Streamlined Processes: Initiated a comprehensive process re-engineering project, reducing dependencies by 62% and saving the company $1.2 million annually in operational costs.

Governed KPIs: Developed and governed KPIs, providing visibility to senior leadership and achieving a 20% improvement in key performance metrics over six quarters.

Efficient Agile Backlog Management: Led 30+ IT scrum teams across distributed locations, delivering Agile backlogs efficiently and increasing team productivity by 35%.

Conducted Data Analysis and Market Research: Utilized data analysis techniques and conducted product and market research, resulting in a 15% increase in product adoption rates and a 10% expansion of market share.

Resolved Road Blockers: Proactively identified and resolved road blockers to project success, resulting in a 25% reduction in project delays and ensuring timely delivery of critical milestones.

Work History

Technical Program Manager / Release Train Engineer 02/2022 to 03/20/2024

Ettain Group: Bank of America Client – Charlotte, NC – Remote

Teams/Projects: Cybersecurity, Chat, Search and Dashboard, API Payments, CXDB, Credit and Check Management, First time user experience

Strategic Release Train Management: Successfully managed release trains for 11 teams, overseeing projects with 290+ members and a $70M budget, ensuring timely delivery of high-quality outcomes.

Agile Methodologies Leadership: Spearheaded SAFe Agile Methodologies training and execution, fostering team agility and enhancing product delivery efficiency, resulting in streamlined processes and improved project outcomes.

Stakeholder Coordination: Collaborated with internal stakeholders and external vendors to ensure cost-effective and timely delivery of goods and services, realizing a 10% decrease in supply chain costs while maintaining quality standards.

Budget Oversight and Cost Optimization: Managed projects within a $70M budget, implementing cost-saving measures and efficient resource allocation strategies, resulting in a 10% increase in project efficiency and cost savings of $1.5 million.

Technical Expertise: Demonstrated proficiency in Agile methodologies, continuous integration, and test-driven development, leading to a 20% improvement in deliverable quality and a 25% reduction in defect rates.

Data-Driven Decision Making: Utilized cost modeling and industry analysis to optimize resource allocation and develop product roadmaps, resulting in a 15% increase in project ROI and a 20% improvement in project outcomes.

Government Project Integration: Successfully integrated projects with government-funded organizations, aligning with regulatory requirements and enhancing project visibility, resulting in a 15% increase in project success rates.

Program Management: Provided hands-on leadership from design to delivery, achieving over 70% of Product and Tech OKRs in the last 6 quarters through meticulous planning and execution.

Planning and Progress Tracking: Conducted planning sessions and bi-weekly leadership calls to track project readiness and progress, ensuring alignment with organizational goals and objectives and enhancing project efficiency by 30%.

Technical Program Manager/Scrum Master - NPI 02/2021 to 02/2022

M I GSO PCubed - GAP Inc (Client) – Pleasanton, CA

Teams/Projects: Data Governance, SAP S/4 HANA, ServiceNow, Supply Chain - NPI

New Product Introduction (NPI) Project Management: Oversaw NPI projects with a combined budget of $5 million, ensuring adherence to budgetary constraints and achieving project milestones on schedule.

Program and Project Management Excellence: Led cross-functional teams in the successful launch of 3 new products, resulting in a combined revenue increase of $10 million within the first year of product release.

Quality Improvement through Testing: Spearheaded Alpha and Beta testing initiatives, resulting in a 90% reduction in production defects within supply chain operations, leading to a 15% improvement in product quality metrics.

Workflow Automation and Efficiency: Implemented workflow automation solutions, reducing deployment pipeline lead time from 60 to under 6 minutes, resulting in a 90% reduction in manual effort and a 20% increase in project throughput.

Cost-saving Initiatives and Mentorship: Achieved monthly resource cost savings of over $8,000 by mentoring teams in supply chain workflow automation, optimizing resource allocation, and reducing operational expenses by 10%.

Scrum Team Management and Product Integration: Managed 5 scrum teams, facilitating the integration and rollout of new products on GAP’s website, resulting in a 30% increase in website traffic and a 20% improvement in customer satisfaction ratings.

Manufacturing Process Improvement: Led a Six Sigma Green Belt manufacturing process improvement project, increasing rolled throughput first-pass yield from 20% to 70%, resulting in a $2 million annual cost savings.

Production Ramp-up Readiness and Coordination: Spearheaded efforts to drive production ramp-up readiness, resulting in a 20% reduction in time-to-market for new products and a 15% increase in production efficiency.

Customer Engagement and Design Review: Engaged customer design teams early in the design phase, resulting in a 25% reduction in product design iterations and a 10% decrease in rework expenses.

Technical Program Manager 07/2020 to 02/2021

Kaiser Permanente (Client) Clarity Consultant – Pleasanton, CA

Teams/Projects; Command Center (eMail, Chatbot, Telephone), Remote Patient Monitoring, CXDB, AWS

Streamlined Backlogs with Product Owners: Collaborated with Product Owners to streamline backlogs, resulting in a 20% reduction in backlog items and a 15% increase in feature delivery speed.

Performance Improvement Strategies: Implemented performance-based goal setting, leading to an 8% improvement in program completion rates within the first quarter, enhancing team productivity and project success.

Change Management Leadership: Led change management initiatives, resulting in a 10% increase in organizational adaptability to new processes and technologies.

Team Leadership and Stakeholder Communication: Led 3 teams totaling 51 personnel, increasing ROI by 15% through effective stakeholder communication and strategic alignment.

Utilization of Scrum Metrics for Productivity: Utilized Scrum metrics to identify and eliminate bottlenecks, achieving a 30% increase in team productivity and facilitating timely releases of features for iOS and Android platforms.

Program Increment Planning and Dependency Management: Coordinated 3 Program Increment Planning sessions, strategically planning 20 features across 6 teams, resulting in a 25% reduction in dependencies and optimized resource allocation.

Cloud Transformation Projects Leadership: Spearheaded 4 cloud transformation projects using Microservices and AWS, resulting in a 25% increase in customer satisfaction and a 20% growth in sales.

Quality Improvement Initiatives: Increased unit testing coverage to 98%, leading to a 20% reduction in post-release defects and enhancing product quality.

Development of Command Center and Chatbot Applications: Played a key role in developing Command Center and Chatbot applications, resulting in a 15% improvement in operational efficiency and customer service satisfaction.

Effective PI Planning and Risk Mitigation: Managed PI Planning sessions, resulting in a 20% reduction in project risks and dependencies, fostering a culture of transparency and accountability in project execution.

Program Manager/Sr. Scrum Master 01/2018 to 07/2020

Apple, Inc (Client) – Cupertino, CA

Team/Projects. Marketing Db for Apple LOB’s

Directed and Mentored: Oversaw and guided 15 engineers across 3 product teams, resulting in a 20% increase in supply Directed and Mentored: Oversaw and guided 15 engineers across 3 product teams, resulting in a 20% increase in supply chain efficiency and a 10% improvement in product quality metrics.

Led a Successful Initiative: Orchestrated a process re-engineering initiative, reducing supply chain dependencies by an impressive 62%, resulting in a 25% improvement in operational efficiency and a 30% faster time-to-market for products.

Collaborated: Partnered with Sales, Marketing, Operations, and Tech teams to drive a 38% increase in profits through strategic promotional campaigns, leveraging cross-functional expertise to maximize revenue opportunities.

Tracked and Managed: Monitored key performance indicators (KPIs) to measure program impact on supply chain outcomes, resulting in a 20% increase in alignment with business goals and a 15% enhancement in continuous improvement initiatives effectiveness.

Spearheaded Automation Efforts: Initiated automation efforts, expanding Apple Books, Music, and Arcade services to 12 new countries, driving global expansion, and enhancing customer reach and engagement, resulting in a 30% increase in revenue.

Coordinated and Managed: Orchestrated cross-functional teams, including marketing, engineering, quality assurance, and third-party stakeholders, fostering collaboration and ensuring alignment towards common objectives, leading to a 25% improvement in collaboration effectiveness.

Delivered Technical Projects: Successfully executed technical projects, reducing technical debt by 40% and cutting support workload by half, optimizing resource allocation, and enhancing operational efficiency.

Implemented and Managed: Established and governed KPI governance, enhancing project visibility and decision-making for senior Apple leadership, ensuring transparency and accountability in project execution, resulting in a 20% increase in project visibility.

Managed Data Migration Scrum Team to integrate key components for Mobile and Online Banking platforms, improving cross-functional coordination by 30% with on-shore and offshore teams.

Directed Sprint Retrospective-based continuous improvement initiatives, heightening Sprint Goals alignment and reducing QA issues by 35%.

Revitalized a struggling Scrum team's productivity, increasing project delivery speed by 25% within months.

Sr. Scrum Master/Technical Program Manager-Quality 09/2016 to 12/2017

Facebook (Client) – Menlo Park, CA

Products/Teams: Facebook Portal, CRM tools, Chatbot implementations, Workflow creation,

Directed Full SDLC: Orchestrated the full Software Development Life Cycle (SDLC) for the Facebook Portal project, ensuring seamless collaboration with cross-functional teams and achieving on-time delivery.

Developed Product Roadmap: Formulated the Product Roadmap and designed Chatbot flows, optimizing customer interactions for a seamless experience, leading to a 20% improvement in user engagement metrics.

Implemented Quality and Testing Cycles: Implemented rigorous quality and testing cycles, identifying, and resolving defects prior to product launch, resulting in a 30% decrease in post-launch issues and improved product reliability.

Trained and Guided Project Teams: Acted as Scrum Master, training, and guiding project teams on the Scrum framework, facilitating sprint releases, and enhancing team agility, resulting in a 40% improvement in sprint velocity.

oCoached 10+ managers overseeing Scrum and Kanban teams, resulting in marked performance improvements at both L2 and L3 levels.

• Performed readiness assessments on business groups for Agile transformation, driving effective role placement and focused training for over 50 team members, bolstering productivity.

• Orchestrated Agile transformations for 5+ business groups, leading to significant gains in efficiency and agility.

• Mentored 10+ teams over 4–6-month spans, resulting in a 40% increase in their Agile maturity level, hence enhancing project delivery capabilities.

Acted as a primary point of contact with regulatory authorities and data subjects for privacy-related inquiries and requests.

Maintained up-to-date knowledge of evolving regulatory requirements and industry standards, ensuring continuous alignment of data privacy practices.

Business Analysis Intern – Blue Cross Blue Shield, San Jose, CA 01/2016 to 08/2016

Developing and documenting business requirements: Analyzing business processes and identifying opportunities for improvement, gathering, and documenting user requirements, and creating process models and diagrams.

Analyzing data: Collecting, organizing, and analyzing data to identify trends and patterns, and to develop insights and recommendations.

Designing solutions: Developing solutions to address business needs and creating detailed specifications for implementation.

Developing test plans: Developing and executing test plans to ensure that solutions meet business requirements.

Supporting implementation: Supporting the implementation of new solutions and providing training and user support.

Managing projects: Defining project scope and objectives, developing project plans, and managing project resources.

Claims Manager – United Health Group, Wisconsin and India (2010-2014)

Managed a team of 10 Claims Specialists, increasing efficiency by 22% through targeted training and developing streamlined workflow processes.

Implemented new caseload management software, reducing claims processing time by 25%.

Analyzed 500+ claims monthly, uncovering 3% of fraudulent claims and successfully saving $200K every quarter.

Pioneered a customer service initiative that improved policyholder satisfaction scores by 30%.

Exceeded target claim closures by 15% for three consecutive quarters while maintaining a 98% satisfaction rating from policyholders.

Technical Skills

SQL, Jira, Tableau Dashboards, PowerBI, Confluence, MS Excel (Portfolio Roadmap), smart sheets, Asana

Azure DevOps / CI-CD

MS Office Suite & Google Workspace

SAP S4HANA

Test Driven Development, User Acceptance Testing

Ethnio, Qualtrics, Azure DevOps

Multiple Project Tracking tools

Expertise in Excel formulas and creating Pivot Charts with realistic data.

Tableau Dashboards

Autocad Designer

Training & Certifications

Advanced SAFe Scrum Master – SAFe,

SaFe – SPC Certified

Agile Certified Practitioner – PMI

SAFe DevOps – SAFe

Lean Six Sigma

PMP – Project Management

Release Train Engineer. – SAFe

Supply Chain Management, ERP

Vendor Management.

PgMP Certified – Program Management

Education

San Jose State University (Silicon Valley University), Master of Science in Computer Science, San Jose, CA – Graduated in 2016

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