Customer Service Representative

Eve Neku

ad5ojq@r.postjobfree.com

469-***-****

ADMINISTRATIVE PROFESSIONAL SKILLS

Front Desk Reception, typing 55-60 wpm, Scheduling & Travel, Multi-line Phone Systems, Meeting

Coordination, Compiling Reports, Inventory, Customer Service Rep, Event Planning & Hosting, Supplies &

Mailing, Filing System, Critical thinking and Leadership.

PROFESSIONAL SUMMERY

Very committed, motivated, and hardworking individual passionate about always providing excellent

customer service to contribute to the successful operation of the business.

Customer Service Representative

Jan 2021 CHILIN KIDS

• Responding promptly to customer inquiries.

• Communicating with the customer through various channels.

• Processing orders, forms, applications, and requests.

• Ensure quality customer service and customer satisfaction.

• Maintain customer service voicemail and return customer calls.

• Respond to emails in a very timely manner.

• Checking inventory placing order on merchandise

Data Entry

Jan 2017 – Jan 2021 MJJ IT CONSULTING INC

• Transfer data from paper formats into computer files or databases systems using keyboards,

optical scanners, or data recorders.

• Type in data provided directly by customers

• Update existing data.

• Create a spreadsheet with large numbers without mistakes.

• Sort and organize paperwork after entering data to ensure it is not lost.

Call Center Customer Service Representative

Oct 2014 – Jan 2017 All Digitech System

• Remotely, manage high-volume calls & create service requests.

• Listen to callers’ question(s), ask relevant questions for clarify & evaluate information obtained.

• Provide responses according to (SOP) & training, read & convey information & simultaneously

document information.

• Handle residents’ complaints & questions, providing appropriate solutions.

• Build sustainable relationships & trust in open & interactive engagement with callers of diversified

backgrounds.

• Perform after-call work & refer department to fulfill requests from customer calls.

• Accurately process, record & maintain records of phone exchanges.

• Perform follow- up, as required or directed.

TECHNOLOGICAL PROFICENCIES

• Microsoft word, Microsoft excel, Zoom & MS Teams, Outlook

EDUCATION

• Los Angeles South West College - Biology

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