Risk Management Business Continuity

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B ILL N I C K L A Y

Dallas/Fort Worth, TX ad5ojc@r.postjobfree.com 651-***-****

Q u a l i f i c a t i o n s P r o f i l e

Over 15 years of progressive experience in leading and transforming audit functions in global organizations. Demonstrated expertise in developing and executing strategic visions, ensuring compliance with regulatory requirements, and implementing robust risk management frameworks. Proven track record in business resumption planning, fostering stakeholder collaboration, and driving continuous improvement initiatives. Visionary leader committed to upholding the highest ethical standards, cultivating high- performing teams, and delivering impactful results in dynamic enterprise environments. K e y S t r e n g t h s

Emergency Planning

Incident Response

Crisis Leadership

Business Continuity

Internal Auditing

Risk Mitigation Strategy Planning

Compliance Risk Management

Policy & Procedure Development

Audit Planning & Execution

Servant Leadership

Team Supervision & Management

Cross-Team Collaboration

Ethics & Confidentiality

SOX Program Development

Change Management

P r o f e s s i o n a l E x p e r i e n c e

American Airlines Fort Worth, TX 2010 – Present

Manager – Emergency Planning & Response Manager – Business Continuity, 2022 – Present Oversee team of 5 direct reports and coordinating up to 3K volunteers tasked with prompt activation in event of an aviation accident. Collaborate with legal and HR departments during critical incidents for meticulous compliance with CFR requirements. Pioneer and execute recurring CARE training programs for deployable CARE and RESCARE, setting benchmarks in crisis management best practices and equipping teams for effective response. Select Highlights:

• Enhanced organizational resilience by implementing companywide emergency response strategies for major events.

• Improved scoring mechanisms and successful execution of corrective actions by engineering comprehensive overhaul of station assessments that fortified the company’s risk management framework.

• Spearheaded reintroduction of Station Care Support training, enhancing preparedness of frontline team members in emergency scenarios, contributing to robust crisis response capability.

• Overcame challenges posed by COVID-19 pandemic and restored vital communication channels after collaborating with OneWorld partners to reinstate Telephone Enquiry Centers and Special Assistance Team working groups.

• Introduced RFP process to replace enterprise-level incident management and business continuity software, readying organization’s technology to handle unforeseen disruptions and future-proofing critical systems. Manager – Performance Assurance Airports & Finance, 2014 – 2022 Managed 14 direct reports supporting 300+ compliance coordinators across multiple local offices. Implemented internal controls across critical areas such as airports, ticket offices, sales offices, customer experience, lounges, and airplane cabin safety to fortify operational integrity and compliance. Delivered quarterly updates on ethics investigations and hotline metrics to senior leadership. Advocated for team member growth, underscoring organization’s dedication to workforce development. Informed operational priorities by using data and analytics to communicate changes to leadership and certify compliance. Select Highlights:

• Fostered a culture of trust and accountability through investigations into employee conduct and fraud with the Chief Ethics Officer.

• Streamlined reporting process enhanced organizational agility and responsiveness by introducing new software for tracking performance assurance reviews, findings, and corrective action plans.

• Bolstered employee morale and resilience by creating virtual learning platform during lockdown, engaging 300+ participants in hands-on training programs.

• Successfully placed 3 out of 4 involuntarily separated employees during 2020 restructuring.

• Demonstrated commitment to technological advancement crucial for maintaining high safety standards by implementing new technology to enhance data capture and reporting on facilities cleanliness and team member safety.

• Developed world-class training program for station managers, compliance coordinators, and customer service managers, ensuring compliance with regulatory requirements, identifying potential risk areas, and reducing risk of noncompliance. Bill Nicklay Page 2 ad5ojc@r.postjobfree.com 651-***-**** Senior Internal Auditor, 2010 – 2014

Led a team of 14 auditors, driving design and implementation of an enhanced field audit program aimed to significantly improve effectiveness during field operations with strategic focus on higher-risk areas. Drafted and distributed internal audit reports that effectively communicated risks and recommendations to all levels of management. Conveyed complex audit findings via verbal and written communication instrumental in facilitating informed decision-making. Select Highlights:

• Improved risk management capabilities by optimizing audit approach via the field audit program.

• Designed a specialized audit program to rigorously test compliance including the terms and conditions of the DOT Passenger Protection Regulation.

• Shaped organizational strategy and decision-making by presenting crucial findings and updates to the Audit Committee during Board of Directors’ meetings.

• Innovatively created a fuel vendor audit program tailored to test compliance with the Airline for America (A4A) specification 123, “Accounting for Jet Fuel”.

Northwest Airlines/Delta Airlines Eagen, MN 2005 – 2009 Internal Auditor

Evaluated and improved the efficiency, compliance, and risk management processes within the airline. Responsible for financial audits, operational assessments, compliance checks, and fraud detection to ensure airline’s adherence to regulations and industry standards. Enhanced overall performance and safeguarded financial integrity. Networked with other airlines, providing assistance in the development of fuel vendor audit programs.

Select Highlights:

• Facilitated merger of control testing between Northwest Airlines and Delta Airlines.

• Co-created NWA Sarbanes-Oxley (SOX) risk assessment for Delta Airlines.

• Contributed to revaluation of frequent flyer mileage on the balance sheet during bankruptcy reorganization.

• Collaborated with A4A to develop fuel audit program, investigating fuel vendors’ monthly gain/loss calculations. E d u c a t i o n & L i c e n s i n g

Bachelor of Science, Accounting

University of Wisconsin

Law Enforcement Licensing Certificate

Metropolitan State University

T r a i n i n g

National Incident Management Systems (NIMS) Incident Command Systems (ICS) – 100 Introduction to Incident Command NIMS ICS – 200 Basic Incident Command Systems for Initial Response NIMS ICS – 400 Advanced ICS for Command & General Staff NIMS IS – 700 National Incident Management Systems T e c h n i c a l S k i l l s

Intelex • Tableau • SAP • ACL • Microsoft Office

C ommunity I n v o l v ement

CARE Team Member, American Airlines (2010 – Present) Firefighter/EMT, Woodbury Public Safety Department (2006 – 2010) Awards

2008 Woodbury Public Safety Department Firefighter/EMT of the Year

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