Customer Service Office Manager

AMY

ZAPATA

**** ****** *** ** ***** OR *****

971-***-**** ad5oj0@r.postjobfree.com

Skills Summary

I have 20+ years customer service experience, computer skills, phone skills, detail oriented, a motivated self starter, and problem solving skills. I also have many years of experience in the food industry along with bartending. I have done many different jobs in my time all of which I have had to work directly with clients, customers, and people in general. I have had to think outside of the box for problem solving and have had to be very detail oriented. I have had to get efficient with my patience and understanding and empathy and have had to hone in my skills of defusing situations that may arise.

Education

DIPLOMA

June 2003

College

Currently enrolled full-time

Experience

Northwest Innovations

From 2006 until 2009

Waitressing/ Catering

I worked days at the restaurant waitressing and then nights and weekends catering and setting up and taking down events such as weddings, parties and other functions. I would greet the customers and take them to their tables . I would take their orders and make sure they were prepared correctly and then serve them to the customer. I would take care of any problems that occurred and I would handle payments for said orders made. I would set up tables and décor for any events that were happening. I would prepare the plates and food that was being served and I would be behind the bar to serve what ever alcohol was being served and then I would buss tables during events and then clean up after events .

Pacific Rim Camera

From 2008 until 2012

Office Manager / Shipping and Receiving

Duties were answering phones, updating files, customer care, problem solving, creating accounts, taking payments, and shipping out orders and dealing with incoming inventory.

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