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Operations Supervisor

Sebring, FL
May 13, 2024

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Sebring, FL 33872

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.


Results Companies - Subject Matter Expert

Sebring, FL • 09/2019 - Current

Agero - Assistant Operations Supervisor

Sebring, FL • 07/2017 - 09/2019


Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.

Developed business cases, presentations and reports for senior management.

• Documented client progress through case notes and documentation. Designed and prepared technical reports, studies and related documentation.

Provided customer and network administration services such as passwords, electronic mail accounts and troubleshooting.

Coach, develop and train agents to meet client goals and expectations.

• Take escalated calls if and when necessary.

Led departmental strategy, innovation and continuous improvement while embracing change.

Developed talent to full potential through training, consistent feedback and coaching.

• Conducted team meetings and forums to share information. Monitored and promoted safe work environment through process adherence.

Drove results through communication, collaboration and accountability.

• Supervised ongoing daily production phases.

Located and resolved problems with team production and performance to maintain consistent quality levels.

Collaborated with other leaders and executives to direct workflow and support operations.

Kept accurate and detailed records of personnel progress and productivity.

Monitored daily and weekly key performance indicators to maintain on-track status.

• Planned, organized and monitored resources to deliver efficient use SKILLS

• Company Logos

• Copy Arrangement

• Originality and Creativity

• Type Selection

• Image Archiving

• Information Research

Idea Visualization and


• Rough Sketching

• Esthetic Design Principles

• Illustration Preparation

• Digital Image Generation

• Research Design

• Presentation Planning

• Concept Development

• Chart and Graph Development

• Computer-Based Drawing

• Layout Design

• Illustration and Design

• Design Mockups

• Image Manipulation

• Adobe Systems Adobe Acrobat

• Spreadsheet Tracking

• Microsoft Project

• Campaigning Expertise

• Operations Analysis

• Complex Problem-Solving

• Digital Imagery

• Microsoft Access

• Client Requirements

• Color Composition

• Microsoft Office

• Reading Comprehension

• Adobe After Effects

• Corporate Messaging

• Production Standards

• Active Listening

• Time Management

• Social Perceptiveness

• Logo Creation

• Project Goals and Milestones

• Blog Posts

• Microsoft Excel

• Google Drive

• Desktop Publishing

• Adobe Systems Adobe Photoshop

Adobe Systems Adobe


• Critical Thinking

Adobe Systems Adobe Creative


• Apple macOS

• Defining Requirements

• Photography Composition

• Digital Painting

• Color Palette

• Fine Arts Training

• Art Consultation

• Learning Strategies

• Project Creation

• Google Slides

• Problem-Solving

• Speaking

• Monitoring

• Writing

• Coordination

• Facebook

• LinkedIn

• YouTube

• Mathematics

• Web Site Design

Full Sail University

Winter Park, FL • 07/2022

Associate Of Science: Graphic


Everest University - Tampa

Tampa, FL • 01/2006



Member of National Society Of

Collegiate Scholars

Sdcglobal - Remote Service Technician

Lake Placid, FL • 01/2014 - 04/2016

Publix - Baker

Lake Placid, FL • 03/2011 - 07/2012

of labor, equipment and materials.

Implemented policies and standard operating procedures for continuous improvement.

• Negotiated with providers to help at risk stranded motorists Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

• Inspected equipment to diagnose operational issues. Adhered to safety protocols and policies to reduce workplace hazards.

Explained diagnostic findings to customers and outlined repair or service options.

Installed new equipment and explained operation and routine maintenance protocols to customers.

Applied knowledge of standard equipment and manufacturer repair guidelines.

Demonstrated increased knowledge of company products and equipment.

Assisted team members with phones and computer equipment troubleshooting and diagnostics.

Complied with health and safety codes to protect staff and customers.

Packaged and labeled baked goods with accurate descriptions and ingredients.

Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.

Resolved customer concerns with positive approach and constructive strategies.

Filled out inventory and production sheets and informed head baker of stock levels.

Established merchandising, sales and profit objectives to drive business success.

Baked gluten-free, vegan and alternative diet treats based on customers' needs.

• Set heat and humidity temperatures for proof box.

• Cut, peeled and prepped seasonal fruit for pie fillings. Conducted employee evaluations, assessing strengths and reassigning accordingly.

Diversified bakery operations by leading baking demonstrations and classes.

Established specialty menu of vegan-friendly, whole grain pastry items.

• Cleaned and maintained kitchen equipment and oven. Baked consistent quality items by accurately mixing, dividing, shaping and proofing.

Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

• Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.

Replenished and rotated food items, following correct food cooling and storage procedures.

Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.

Developed new products based on seasonal ingredients, holidays and dessert trends.

• Managed inventory, labor, expenses and other operational processes. Served a number bakery customers daily with professional and effective customer service.


Native or Bilingual


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