Customer Service Human Resources

Sarah Viglucci (Dlubac)

*** ****** **** ***** **** #2101

Darien, CT 06820

Mobile: 203-***-**** Email: ad5oh7@r.postjobfree.com LinkedIn: www.linkedin.com/in/viglucci Profile

A proactive and dynamic HR specialist with over a decade of experience of leading the development of high-quality HR systems and processes, enabling enable businesses to achieve and exceed their targets. Possesses great knowledge of recruitment, along with talent development, performance management, customer service and sales. A credible and authoritative individual with a passion for supporting others through advisory and collaboration. Business-focused, with a commercial acumen and ability to see various perspectives to problems at hand. After taking time out of employment for family and personal reasons, is now seeking to return to the workforce, sure to be a valued and impactful appointment. Key Skills

• A highly experienced HR Manager and Advisor with significant experience in offering credible and informed expertise on HR matters

• Detailed knowledge and experience of recruitment, resourcing, talent identification, performance

management, equality and diversity, hiring and

compliance management

• Exceptional communication skills, able to build trust and rapport with key influencers and negotiate and network effectively

• Proven high performance in sales in various capacities

• Experience of managing change positively and

managing conflict calmly and professionally

• Superb project management experience with a proven track record of positive outcomes

• Able to analyze and interpret large volumes of complex data, as well as presenting this information verbally and in writing

• A flexible and resourceful attitude, used to dealing with shifting priorities and competing demands, managing workload effectively to ensure continued quality and compliance

• Fully committed to own personal and professional development

Selected Achievements

• At UBS, commenced on a consultancy basis before joining on a permanent contract soon afterwards, successfully progressed within the organization due to impact and contribution

• Responsible for the successful delivery of complex high-impact and visibility projects, such as a newly implemented HR model across the Americas, and relocations and mergers of multiple HR teams

• Consistently received accolades from senior UBS client groups on a team and individual level, built a reputation as a skilled and trusted authority on HR issues, completed a shift from being a Recruitment specialist in earlier career to a HR Generalist now

Employment History

Nielsens Florist, Darien, CT 2023-Current

Part-Time Retail Sales Advisor

Responsibilities Include:

• Demonstrate excellent presentation to customers in a high-end florist, garden center and elaborate gift shop

• Provide informed advice to customers regarding floral design and gift selection

• Effectively utilize RTI POS system for complex floral and gift orders, maintaining data integrity

• Support floral designers with ad hoc projects and greenhouse maintenance

• Greet customers and sell custom Nielsen products and services Career Break 2017 – 2021

• Took time out of career to raise a family and live in the United Kingdom. UBS Investment Bank, Connecticut, 2016 – 2017

Human Resources Director/VP

Responsibilities included:

• In most recent role, worked for a major US investment bank, in a senior role offering specialist, high-level advice and support on HR issues to line managers in teams across UBS in the Americas

• Led multiple complex projects and initiatives, ranging from large-scale restructures to offshoring functions and implementing major new processes and systems

• Managed HR teams to deliver exceptional service in accordance with set targets and SLAs

• Coached and mentored UBS managers in various locations and settings to deliver high standards of HR compliance and employee engagement

• Provided senior leadership with clear advice and information on progress, performance and trends in the wider HR sphere Employment History (con?nued)

UBS Investment Bank, Connecticut, 2012 – 2016

Associate Human Resources Director

Responsibilities included:

• Acted as the primary HR contact for the Group Finance in the Americas team, which covered 600+ employees in several locations in the Americas, specifically the NY/NJ metropolitan area

• Collaborated with colleagues at all levels to utilize HR processes in contributing to business strategies

• Addressed complex HR challenges as they arose, drawing on own expertise and sound judgement

• Managed eight diverse business streams, provided specialist advice and support to key stakeholders, including global business partners

• Consistently identified and delivered significant process improvements across the Group Finance division and broader HR agenda

• Worked closely with senior stakeholders to address UBS’ hiring needs and undertake restructures or changes in staffing levels

• Developed talent identification, benchmarking and progression processes, enabling greater retention and utilization of internal talent

• Handled numerous complex Employee Relations matters, liaising with Legal, HRBP, clients and ER Specialists as needed UBS Investment Bank, Connecticut, 2010 – 2012

Associate Human Resources Director

Responsibilities included:

• In first role with UBS, tasked with leading the recruitment of junior talent for UBS’ Securities division

• Managed the planning, delivery and evaluation of recruitment processes in diverse settings

• Partnered with UBS’ Campus Recruitment Manager to develop and implement an overall strategy and formulate effective and compliant processes across a range of recruitment functions

• Liaised with the internal UBS business to identify, attract, hire and retain top talent

• Devised innovative sourcing and tracking processes which enabled effective oversight and the ability to influence recruitment activity towards equality and diversity objectives

• Managed over a hundred Interns across the division, many of whom graduated to the UBS business at a later date and made an immediate impact

• Responsible for efficient resource, budget and tracking, and event management, as well as integrity and accuracy of data Allegis Group Services Client Recruitment Specialist 2008 – 2010 Michael Page International Senior Recruitment Consultant 2007 – 2008 Hewitt Associates Associate Relocation Consultant 2005 – 2007 Educa?on

Kaplan College, London UK 2020 – 2021

Pre-Masters Degree

Accepted to University of Westminster to complete a MA International Human Resource Management University of Connecticut, USA 2002 – 2005

Bachelors Degree in Sociology

Addi?onal Informa?on

IT Skills: Microsoft Office (including Word, Excel, PowerPoint), UBS ATS, RTI, Social Media Languages: English (native)

Excellent references are available on request

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