General Manager Inventory Control
Resume:
Michele A. Dominguez
Brownsville, Texas 78526
Jan. 2017- Campus Dining and Shops – University of Buffalo
Sept. 2023 Catering Supervisor Event Coordinator (2017-2018)
Assistant Catering Manager- (2018-2022)
Assistant General Manager-(2022 - 2023)
Operational Duties and responsibilities
• Coordinating and executing all catered and Concession events including deliveries
• On premise and off premise set-ups of contracted Banquet Event Orders
• Transporting/ delivering all products and equipment to events.
• Prepare and organize all areas of concession venues, football stadium and sport arena, for the game seasons.
• Order, schedule and receive all vendor product and maintain proper accounts payable and inventory.
Administrative Duties and Responsibilities
• Schedule union/nonunion/casual and student staff.
• Co-developed Guest Quest service program to monitor and implement quality customer service training standards.
• Conduct staff trainings in accordance with Company and Human Resources standards.
• Conduct monthly performance evaluations and implement corrective measures as necessary.
• Audit weekly payroll of all staff and time keeping procedures.
• Conduct inventory control and input account financials and maintain weekly cash audits and departmental budgets.
• Schedule weekly administrative reports and meetings in coordination with the General Manager.
• Plan, execute and maintain all aspects of ROR (restaurant operations recovery) which consists of 5 areas:
• Service standards
• Kitchen standards
• Administrative standards
• Line standards ( both FOH and BOH)
• Sanitation Standards
• Provide daily and weekly log notes of operations
• Opening and closing duties
Oct. 2014- Seneca Niagara Casino
Oct. 2016 Beverage Shift Manager
• Supervise and coordinate a staff of 40+
• Guest Service
• Community Service & Public Relations
• Inventory Control
• End of day reports and weekly/monthly financial closing
• Supervise special catered events (VIP Birthday Parties)
• Coordinate with kitchen staff for special and promotional events
• Occasionally responsible for managing other food/beverage outlets
Within the casino (ie. Tim Horton's)
Aug. 2013- Dollar General Kenmore, NY.
Jan. 2014 Store Manager
• Employee (recruitment, selection, development, and retention of staff)
• Scheduling of staff
• Facility Management
• Retail & Merchandising
• Guest Service
• Community Service & Public Relations
• Inventory Control (retail cost)
• End of day reports and weekly/monthly financial closing
Oct. 2011- Hard Rock Cafe Niagara Falls, NY.
April 2013 Café Operations Manager
• P&L Accountability
• Employee (recruitment, selection, development, and retention of staff)
• Scheduling of staff
• Facility Management
• Local Cafe Marketing
• Retail & Merchandising
• Guest Service
• Community Service & Public Relations
• Inventory Control (food/retail cost)
• Banquet and Catering Events Execution (Pinktober; New Year’s Eve Guitar
Drop; Summer Concerts; Weddings)
• End of day reports and financial closing
Nov. 2007- Delaware North Companies Ralph Wilson Stadium/First Niagara Center
Oct. 2011 Sales and Catering Coordinator / Catering - Restaurant Manager
• Coordinating and executing all catered events (NFL Canada; NCAA March Madness; World Junior Hockey Tournament; Food Network Tailgating Competition with Guy Fieri; Winter Classic 2008)
• Planning and coordinating menus and special events (9 Weddings at Harbour Club 100 Restaurant; VIP Concert Meet and Greet; Concert Backstage Catering: including Bruce Springsteen, Elton John, Billy Joel, KISSmas Bash)
• Coordinate with Kitchen staff on menu and clients wants
• Coordinate and set marketing ideas with community and city convention centers as well as Company event planners
• Set and design events and rooms with clients needs
• Schedule and supervise daily operations and special events (Bills Alumni; Sabres Alumni; Bills and Sabres Christmas parties)
• Schedule and supervise catering and restaurant staff
• Schedule staff and execute all media and game day (hockey) events including Harbour Club 100 Restaurant
• Manage accounts, costs, pricing, billing and inventory control procedures
• Hire, train and discipline employees to company standards
• Provide daily (event) reports including P&L 's to comptroller
Sept. 2006- Cobbleheads Brownsville, TX.
Nov. 2007 Restaurant/Catering Manager
• Supervising all front and back of the house staff
• Keeping track of accounts payable and receivable
• Supervising and coordinating daily operations and special events, including all University of Texas at Brownsville catered events
• Supervising catering staff
• Coordinating catered events
July 2003- Crawford Communication, Inc. Atlanta, GA.
May 2006 Master Control Operator
• Monitoring 10 networks
• Operating and maintaining odetics and server based systems
• Trimming, ingesting and quality control of all elements
• Data input
• Trouble shooting and correcting deko cast elements
• Knowledgeable in using router systems
• Executing emergency procedures in mechanical and technical failures
• Training and maintaining proper procedures for new operators.
• Correcting and implementing changes made by client
March 2002- Aramark at Turner Field Atlanta, GA.
July 2003 Beverage supervisor / Banquet supervisor
• Fulfilling all beverage and snack orders to private and party suites
• Responsible for over $60,000 of product and inventory
• Maintaining private suites par bars
• Scheduling and supervising beverage staff
• Determining and organizing the ordering of all product on a daily basis
• Designing buffet and room arrangements in coordination with client requests
• Coordinating all catering for special events, including Rolling Stones concert, weddings, NCAA March Madness
• Coordinating buffet layouts with cooking staff
• Overseeing banquet personnel
• Determining requirements for each event
• Interviewing and familiarizing staff with banquet procedures
Feb. 2000- Americrown Service Corporation Daytona Beach, FL
March 2002 Special Events Supervisor
• Designing buffet and suite arrangements exclusively for Bill France, Jr. and family including Lesa Kennedy for all 18 of the ISC Tracks
• Coordinating and supervising catering for special events (weddings; NASCAR driver introductions; Rolex 24; Muhammad Ali and Bill Elliot Dodge Unveiling)
• Coordinating buffet layouts with cooking staff
• Overseeing suite personnel
• Determining requirements for pull lists
• Interviewing and familiarizing event workers with Americrown procedures
• Preparation of meals
• Ordering, dispatching, and retrieving linen for all event
July 1999- Adam’s Mark Hotel and Resort Daytona Beach, FL
Feb. 2000 General Manager – Clocktower Restaurant
• Hiring, training, and scheduling all staff
• Enforcing all disciplinary procedures and terminations
• Generating new marketing and promotional ideas
• Planning and coordinating menus and special events
• Managing accounting, cost, and inventory control procedures
• Implementing service standards and duties
• Preparation of meals and portion control
March 1998- Holland America Line Seattle, WA
Nov. 1998 Shore Excursions
Duties Included: Guest Relations, shore excursion sales, tour loads, ensuring guest satisfaction, escorting tours, interpreter for Spanish and French speaking guests.
Nov. 1995- Royal Caribbean International, Ltd. Miami, FL
Feb. 1998 Shore Excursions Manager, Cruise Staff
Duties Included: Guest Relations, organizing activities, translating pamphlets to Spanish, interpreter for Spanish- speaking guests, organizing special events for groups, duties and activities of temporary hostess. Hostess duties include organizing weddings, anniversaries and special celebrations by providing food, gifts and entertainment. As Shore Excursions Manager I was also responsible for shore excursion promotions and sales, onboard presentations, organizing tour departure times and overseeing tour loads, ensuring guest satisfaction on all tours, paying tour operators, reviewing new tours, site inspections for existing tours, and financial reconciliation reports.
July 1994- La Pasta Italian Restaurant Brownsville, TX
Jan. 1995 Manager
• Establishing employee handbook and training of all staff for grand opening
• Managing payroll, budget, and inventory control
• Interviewing, hiring, and termination of staff
• Purchasing all restaurant food and bar stock
• Menu and special event planning
Aug. 1993- Lotus Inn Brownsville, TX
July 1994 Front of House Manager
• Controlling payroll and scheduling
• Training and supervision of all employees
• Purchasing and marketing for bar
• Menu and special event planning
Jan. 1991- Houlihans New York, NY and San Antonio, TX
Aug. 1993 Manager in Training
• Supervising food and beverage portion control
• Implementing employee standard checks
• Training for all aspects of management
Education
Sept. 1988 Bergen Community College - Paramus, New Jersey
Dec. 1991 Restaurant and Hotel Management Culinary Program
Associate of Applied Science
Sept. 1984 School of Visual Arts - New York, New York
April 1988 Graphics Design Program
Other Skills
Fluent in Spanish, Experienced with MS Office, Adobe Photoshop, Most POS systems, FSS-Food Service System, Food, Fire and Safety certificates and programs, Servsafe Food Certification, TEAM and Guestpath certified and Facilitator, TIPS facilitator (Training for Intervention Procedures by Servers of Alcohol), New York State Gaming License, DOT certified Driver (Box Trucks and vehicles of 10,000 pounds)
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