Customer Service Field
Resume:
HANK ESQUIVIAS III
Maricopa, Arizona 85138
ad5oh2@r.postjobfree.com
Micro Computer Technology/Electronic Technician
Conspectus:
Solid knowledge and understanding of production, manufacturing and industrial processes with twenty-two years combined experience in the Semiconductor Capital Equipment Industry, Digital Avionics Industry, Thin Films Media Industry, Field Service Industry, Flexible Circuits Industry, Digital Satellite Broadcast/Communications Industry, Network Infrastructure Industry, Advanced Sapphire Crystal Growth Technology & Casino Gaming Commission Regulatory Industry, High Value Inventory Control Industry. Extensive out of state travel to major semiconductor sites providing vendor support as a Field Service/Equipment Specialist, installing, troubleshooting & repairing high technology state-of-the-art semiconductor wafer polishing capital equipment for use in the manufacturing & production of high technology microchips at: Intel Fab 11 New Mexico, Intel Fab 12 Arizona, Intel D1 Oregon, Intel Fab 22 Arizona, Intel Santa Clara, California, and Motorola MOS-11 Austin, Texas. Proven dedicated customer service attitude. Dependable, self-motivated, able to work independently and in teams. PC skills, well versed in MS Windows and Office applications. Excellent communication & customer service skills with the ability to communicate at all levels across the business.
Education: New Mexico State University - Dona Ana Branch Community College
Associate of Applied Science Degree: Electronics / Micro Computer Technology. Graduated 1990
Las Cruces, New Mexico
Professional Experience:
Lucid Motors AMP-1 Advanced Manufacturing Plant
Plant Service Line Technician - Engineering Vehicle Development - High Voltage Battery
Advanced Luxury Electric Vehicles Manufacturing Division
Casa Grande, Arizona 03-07-22 to 05-28-22 (3 month contract position)
Responsible for performing pre and post leak down testing of High Voltage Battery Packs used in Lucid Air luxury Electric vehicles using Engineering device connected to vacuum pump to depressurize the battery pack and check for vacuum leaks.
Data Acquisition specialist - Responsible for running (MES) Manufacturing Execution Report to all Upper Management, including Manufacturing Managers, Supervisors, Industrial & Manufacturing Engineers, Technicians etc.
Ran MES report using Rockwell Automation software and Tableau Data Visualization software.
Intel Corporation CH-4 Technology Manufacturing Group - Research & Development
Factory Controls ADI Assembly Die Inventory ATTD High Value Inventory Control
Manufacturing Engineering Campus Chandler, Arizona 02-04-15 to 02-14-18
Responsible for (HVI) High Value Inventory Control of Tapes, Reels, & Wafers in a controlled clean room environment.
A.C.T.S Account Control Terminate of HVI materials in ADI.
Responsible for ensuring all HVI material is moved within the System of Record (SOR) Workstream (WS), ensure paperwork is with material at all times and match Workstream.
Assist Engineering in inventory pick up & drop off in ADI.
Process ADI request utilizing Workstream to modify attributes, change routes, modify BOM’s, verify lot history on all lots.
Process ADI requests daily to check out lots to Engineers, Manufacturing Techs, and internal customers.
Responsible for Kitting lots out to the Manufacturing Floor utilizing WS, NGWITS, ASPIRE, and pulling Reels from carousels using MKC tool.
Familiar with Intel software tools such as WS, MKC, MSC, WQS, NGWITS, ASPIRE, Map Viewer Software.
Responsible for Receiving, Storing, & Issuing wafers & reels from Materials Service Center at the ADI & TRDI operation.
Attach generic wafer maps to wafer lots utilizing LSA automated tool.
Responsible for doing wafer splits from mother lots to child lots on LSA tool.
Responsible for providing excellent Customer Service to Engineers, Manufacturing Techs, Planners, Managers, Supervisors and internal customers across the factory.
Responsible for shipping Synergy & Non-Synergy lots to both Intel sites and non Intel sites using PROSPAL & ISM Integrated Shiping Memo.
Process ADI request for customers to place lots on Hold or remove Holds from lots requiring Manager approval.
Responsible for kitting NGWP material to Dieprep used in the next generation whip process.
Process ADI requests to create lots, scrap lots or terminate lots that are no longer in process.
Responsible for reading and understanding Intel specs.
Intel courses completed: 1) ATTD Clean Room Environment 2) ATTD Factory Safety Overview 3) ATTD ATM Material Handling 4) ATTD Risk & Controls UI/HVI 5) LCAD 6) Basic Electrical Safety
GT Advanced Technologies – Advanced Sapphire Crystalline Growth Operations
Abwood/DCM Sapphire Manufacturing Operations Technician – Sapphire Grinding Department 9-21-14 to 11-12-14
Mesa, Arizona
Responsible for operating Abwood Robotic/Automated Advanced Sapphire Grinding Tool for use in grinding sapphire samples,
utilizing (CNC) automation and (SPC)statistical process control systems & analytics in achieving the highest component accuracy.
Interact with Process/Quality Engineers, team leads and Supervisors on solving Fab issues related to production, via 6 Sigma techniques.
Responsible for conducting X-Ray measurements on sapphire crystal samples via Alvord Crystal Diffraction Goniometer involving low energy, Custom Fixture Precision Measurement X-Ray Diffraction tool” 5) Arc sec Automated Peak Detection required for Production Floor Measurements/ QA Inspections.
Responsible for conducting on-site surface roughness measurements of sapphire crystal glass using digital/analog calipers, micrometers &
metrology surface readers.
Assist in training other technicians on the use & operation of Abwood Sapphire Grinding equipment & Alvord Crystal Diffraction Goniometer.
End 2 End Technologies – Network Infrastructure – Voice/Video/Data Solutions
Commercial Business Low Voltage Broadband Technician – COX Communications certified contractor 02-18-14 to 8-15-14
Gilbert, Arizona
Responsible for assisting in the lead of a crew of cabling / fiber /telecommunication technicians in the execution of
low voltage infrastructure work orders and projects for: Hotels, Private Business, local, state & educational
and activation of COX High speed internet services including modems, routers & MTA’s for Commercial & Residential customers.
COX Digital phone systems & network installations, troubleshooting & activation of high speed internet service
verifying connection problems, equipment setup, & verifying static & dynamic IP Addresses on a variety of Windows
platforms including Windows 7 & 8.
Respond to all levels of service calls including but not limited to: trouble calls, disconnections, installations, and
activations & startups of phone & internet services.
CISCO Wireless LAN installations and troubleshooting. Assist customers in connecting their COX in-home WiFi
enabled devices with their in-home network
Gain access to riser rooms, electrical rooms & Network rooms in order to access COX Com main tap for verifying signal levels.
Responsible for connecting & troubleshooting COX Internet service & CISCO DPQ3212 eMTA (DOCSI facilities, Maricopa
Community Colleges etc.
Responsible for the professional installations of COX Digital phone systems VOIP Systems S) 3.0 cable
modem & NetGear N600 Wireless Dual Band Gigabit Routers at customer establishments.
Physically install Category 3, Category 5, Enhanced Category 5, and Category 6 cables.
Echo Star Technologies Corporation - Gilbert Uplink, Digital Satellite Broadcast Center
Dish Network Mexico Broadcast Operations Technician IV, (GTOC) (RTOC) Gilbert/Regional Technical Operations Center - 07-15-07 to 02-15-14
Gilbert, Arizona
In charge of the entire Dish Network Mexico department.
Responsible for designing electronic control console for monitoring audio/video quality of on air signals for Dish
Mexico.
Performed technical quality control checks on a variety of media, extensive troubleshooting of problems involving the signal path, media, programming and logs, responsible for on-air routing of content.
Responsible for creating & developing Dish Mexico Operations Manual (Uplink Standard Operating Procedures)
Responsible for monitoring on-air signal integrity of over 100 broadcast channels Uplinked to Mexico City.
Ensure effective communications & service excellence between the Broadcast Operations Team &
internal/external customers including program providers and corporate departments.
Monitor & ensure on-air signal integrity, for local, national, & international television networks worldwide.
Evaluate subordinate performance of technical quality control checks on a variety of media via Harris Video Tek
VTM series monitoring equipment for use in the verification & diagnosis of audio & video signals.
Interface with Base Band Engineering & Compression departments for broadcast outages.
Utilize MBE (monitoring by exception), Miranda QC-IP (quality control over IP), & Network control & Monitoring
center.
Work with BaseBand Engineering troubleshooting, installing & authorizing IRD’s (integrated receiver
demodulators).
Assist Base Band Engineering with wiring and resetting primary & backup IRD’s for use in digital broadcast
operations.
Provide leadership, oversight, and training of subordinate technicians on a daily basis.
Intel Corporation - Fab 22 Semiconductor Industry (WWID#11585348)
Manufacturing Technician - Photo Lithography Department 03-15-07 through 6-5-07 (Contract Position)
Chandler, Arizona
Responsible for processing 12” wafers through various production steps/ layers including: NWL, DVP, PWL, DVN, DGT, NTP,
PTP, & BSR required for photolithography.
Familiar with Intel’s protocols & procedures.
Worked in a class 1 clean room environment that required wearing a Gore-Tex bunny suit.
Operated various production equipment including: OCR, Micra Scan, CCDM, Spin Expose Develop, Opti-Station OCR, PRI Wafer
Handling System, Registration, metrology equipment etc.
Working knowledge of Intel’s computer system including: SPC, Workstream, Wings, MTUI, Vault, CIA
Responsible for conducting daily PM’s, Monthly PM’s, & Midweek PM’s.
Gila River Gaming Commission - Gila River Casinos
Tribal Gaming Inspector: Gaming Device Compliance Team 12-2005 through 03-05-07
Responsible for performing machine installations, relocations, removals, conversions, modifications & software upgrades of revoked software and testing of class II and class III gaming devices for all three Gila River properties for compliance to provisions of the Tribal & State Gaming Compact.
Perform State & monthly mandatory machine inspections on slot machines, which entail conducting a reel test as well as verifying the
percentages against the PAR sheet in order to ensure accuracy and meet compliance standards
Perform compliance testing of modified & new gaming machines, which includes: Kobetron Testing, verifying the signature numbers for each EPROM chip in order to comply with (GLI) standards of approved game chips
Performed Surveillance coverage inspections, PAR sheet testing, Bill Validator testing, EZ Pay test, & Pay table testing
Perform logic board access, which requires getting into the MPU board in order for the slot technicians to conduct RAM clears & resets.
Responsible for verifying Class III Jackpots in excess of $40,000 at each Casino
Successfully completed (IGT) Technical Training Class: 07/28/06
Gila River Gaming Commission - Gila River Casinos
Tribal Gaming Inspector: 03-03 through 12-05
Chandler, AZ
Maintained the integrity of Indian Gaming by keeping organized crime out of Tribal Casinos.
Protect Tribal Assets by enforcement of State Gaming & Tribal Ordinances.
Knowledge of Gaming Industry Regulations & organizational operating Procedures: knowledge of constitutional right & protection afforded to individuals involved in investigations.
Protect public interest & monitor gaming operations & revenues.
Ensured the Compact between the Tribe & the State of Arizona is maintained.
Monitored the Casino floor, observing customers & employees to ensure compliance with Arizona Gaming regulations, Gaming Commission Regulations & Casino Management practices, policies & procedures.
Write incident reports of any violations.
Responsible for monitoring customers & employees to ensure no cheating or illegal Gaming devices are allowed; write up employees for procedural violations.
Responsible for monitoring Surveillance activities to ensure compliance with established Policies/Procedures & violations of
Compact provisions.
Verified Poker, blackjack, Keno & Bingo jackpots
Escorted vendors & Gaming Agency Personnel when inspections occur.
Gila River Casinos Gaming Enterprises - Casino Gaming Industry
Surveillance (Observation Specialist): 09-02 through 02-03
Chandler, Arizona
Responsible for conducting surveillance of casino patrons, employees and property in an effort to identify and deter criminal and unusual
activity.
Required knowledge of (NICG) National Indian Gaming Commission, Minimum Internal Control Standards; Gila River Gaming Commission; Rule
9; State Compact; GRGC Gaming Internal Control Standards
Working knowledge of Casino CCTV, Vault, Slots, Table Games & floor operations.
Responsible for overseeing the CCTV/CCVS system with appropriate Surveillance Security for Casino finance, Slot Floor, Poker, Blackjacks, Keno, Restaurant etc. & other related Casino operations.
Responsible for conducting Tape Reviews & writing reports when incidents occur.
SPEEDFAM/IPEC Process Equipment Corp. - Chemical Mechanical Planarization Division
Field Service Representative / Equipment Specialist: 1995 -2001
Phoenix, Arizona
Traveled extensively to Intel Fab 12 -Arizona, Intel Fab 11 -New Mexico Intel D1-Oregon; Intel -California & Motorola MOS 11 – Austin, Texas providing Vendor support on the Westech 372, 372M, & 472 wafer polisher.
Installed, maintained, Troubleshot & repaired 60+ complex semiconductor wafer polishing equipment for use in the manufacturing & production of high tech state-of -the-art microchips.
Responsible for Training Intel MTE’s & MTO’s & Motorola employees on company product lines, wafer-polishing equipment required for Level 1-2-3 certifications.
Extensive interaction with Process Engineers, Maintenance Technicians, & operators in order to ensure proper installation & operation of
company equipment. Achieved hands-on experience with IPEC/WESTECH 372, 372M, 3800 wafer cleaner & the 3rd generation Avanti 472model wafer polisher.
Involved with customer / vendor Supplier Quail’s & Process Quail’s during the installation & setup process.
Ran wafer processing. Performed manufacturing source process acceptance testing at customer locations in a class 1 clean room environment at Intel Corp. & Motorola. Familiar with IPEC Metrology equipment.
Excellent communications skills interfacing with Engineers, technicians and upper management. Detail oriented,
ISO 9001 Certified, able to perform at optimum level under pressure & time constraints
WESTECH SYSTEMS - Chemical Mechanical Planarization Division
Manufacturing Technician: 1993-1995 (Company was acquired by Speedfam Corp.)
Phoenix, Arizona
Manufactured automated systems designed for (CMP) Chemical Mechanical Planarization equipment used in
the high-tech industry for production of highly advanced microchips for customers such as Intel, & Motorola.
Responsible for routine equipment calibrations, alignments, testing. Troubleshot & maintained complex
systems & subsystems
Calibrated AC/DC power supplies, stepper motors, motor controllers, indexers, fiber optics etc.
Gained knowledge & understanding of Oxide Metal Planarization technology.
DIGITAL EQUIPMENT CORPORATION - Thin Films Media Division
Adept 1 Robotics Operator - Member of (PIM1) Process Intensive Manufacturing: 1992-1993 (plant shutdown)
Operated state-of-the-art robotic & computer assisted peripherals in a class 100 & 10K class environment.
Operated computer terminal linked with DEC/VAX system to instruct cylindrical type phase 1 robotic system
to test Disks for parametric & surface errors.
Monitored Intelmatic Comptech Automation System & CPA V2000 series sputtering systems. Both systems
were used to lay a very thin, very uniform layer of material onto a metal substrate.
Responsible for sputtering 9”, 8” & 5- media (hard disks) via use of a Comptech, CPA V2000 systems &
ADEPT robots.
Experience with host communication packages & protocols.
HONEYWELL - Commercial Flight Systems Group, Avionic Division
Failure Analysis / Test technician: 1990-1992
Glendale, Arizona
Troubleshot & repaired high voltage power supply units used in (EFIS) Electronic Flight Instrumentation
Systems Displays.
Responsible for providing Production Engineer with complete, well documented reports on findings &
investigations
Relating to analysis of structural & electrical defects and characteristics of power supplies; using schematics &
Electronic knowledge to determine the root cause of failures.
Subjected power supplies to rigorous 48 hour hot/cold, vibrations & altitude tests.
Tested & calibrated a wide range of Avionic cathode ray tubes (CRT’s) following dark room guidelines &
procedures.
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