Customer Service General Manager

Ronda Badders

Valley Center, KS 316-***-**** rondabadders@a=.net

SUMMARY OF QUALIFICATIONS

• 20+ years of excellent customer service skills deescalaJng situaJons, ensuring thorough communicaJon and providing tailored resoluJons to each individual problem

• High level of document review accuracy

• Knowledge in modern office equipment such as computers, fax machine, copiers/scanners and mulJline telephone systems

• Ability to use soTware programs such as Excel, QuickBooks and Karmac

• Able to mulJtask efficiently, complete tasks with minimal supervision and work collaboraJvely with others

• ExcepJonally dependable and ability to prioriJze job assignments while adhering to deadlines

Professional Experience

Service Writer/AdministraEve Assistant 06/2021 – 06/2023 Crossroads Trailer, Wichita, KS

• Provide primary support to General Manager by answering incoming phone calls addressing customer concerns, emailing esJmates

• Ensured that all customers were provided excepJonal service with every interacJon

• Completed DOT paperwork and verified that trip regulaJons were adhered to

• Processed end of the month invoices and work orders for customers

• Maintained office area neat and presentable to the public at all Jmes

• Restocked compilatory beverages for all employees and customers ADDITIONAL RELEVANT EXPERIENCE

Service Writer/AdministraEve Assistant to Vice President 09/2013 – 06/2021 Northcu= Trailers, Wichita, KS

AdministraEve Assistant 07/2011 – 01/2015

Extreme Building Concepts, Valley Center, KS

Branch Office Administrator 06/2002 – 07/2011

Edward Jones, Wichita, KS

EDUCATION

GENERAL BUSINESS DEGREE – BUTLER COUNTY COMMUNITY COLLEGE, BUTLER, KS FASHION MERCHANDISING AND MARKETING DEGREE – WICHITA VO-TECH, WICHITA, KS

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