Scrum Master Continuous Improvement

Kevin Frisbie

Senior Scrum Master

Mail: ad5ofs@r.postjobfree.com Phone: 817-***-**** Address: 12717 Campolina Way, Fort Worth, TX 76244

PROFESSIONAL SUMMARY

Dynamic Senior Scrum Master with years of experience spearheading agile initiatives and leading cross-functional teams to deliver exceptional results. Recognized for adeptly applying Scrum methodologies to streamline processes, optimize workflow, and drive continuous improvement. Proficient in coaching and mentoring teams in Agile principles and practices to foster a culture of collaboration, accountability, and innovation.

Skilled in facilitating sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives to ensure alignment with project goals and stakeholder expectations. Proven ability to identify and mitigate risks, resolve conflicts, and remove impediments to empower teams to achieve sprint commitments effectively. Demonstrated success in driving organizational change and implementing agile best practices to enhance project delivery efficiency and quality. Strong communicator with excellent interpersonal skills, capable of building rapport with diverse stakeholders and inspiring teams to achieve excellence. Committed to lifelong learning and staying updated on the latest trends and advancements in Agile methodologies.

Currently seeking a challenging position as a Scrum Master/Product Manager, I am eager to apply my dynamic skill set to drive excellence in maintaining the highest standards of accuracy and compliance.

CORE COMPETENCIES

Time Management

Problem-Solving

Communication skills

Interpersonal Skills

Resourceful

Organizational Skills

Project Management

Leadership

Detail-oriented

Cognitive Skills

Metrics and Reporting

Interpersonal and listening

Mentorship & Training Skills

Change Management

Flexibility

Strategic Planning

Facilitation Skills

Adaptability

WORK EXPERIENCE

Humana Inc. Louisville, KY Sept 2020 - March 2024

Senior Scrum Master/Product Owner Wellness /Go365

Managed multiple teams as a Scrum Master, overseeing all Scrum-related activities such as daily stand-ups, backlog refinement, sprint review meetings, PI planning, and retrospectives.

Acted as both Product Owner and Scrum Master for a specific team, devising a roadmap that reduced database costs by over $100,000 annually and revamped the web interface.

Orchestrated budget allocations and technology upgrade requests for the entire department. Additionally, spearheaded initiatives to address and rectify over 80 security vulnerabilities within 90 days of their discovery.

Played a pivotal role in establishing the first Scrum Team within our organization, setting the foundation for our Release Train development.

Spearheaded the adoption of Agile methodologies within the Wellness division, resulting in an increase in team productivity and a reduction in time-to-market for new features and enhancements.

Facilitated cross-functional collaboration between product management, development, and quality assurance teams, ensuring alignment with business objectives and customer needs in the delivery of Go365 wellness solutions.

Led multiple Agile teams through the entire product lifecycle, from inception and planning to delivery and retrospective, employing Scrum and SAFe Agile frameworks to optimize workflow efficiency and product quality.

Implemented robust Agile metrics and reporting mechanisms to track team performance, identify bottlenecks, and drive continuous improvement initiatives, resulting in improvement in sprint velocity and predictability.

Acted as a servant leader and mentor to Scrum Masters and Product Owners, guiding Agile best practices, conflict resolution, and effective stakeholder communication to foster a culture of self-organization and accountability.

Collaborated with key stakeholders to prioritize and refine the product backlog, leveraging user feedback, market research, and data analytics to inform strategic product decisions and maximize value delivery.

Humana Inc. Louisville, KY June 2014 - Sept 2020

Senior Technology Leader Wellness

Oversaw the entire development lifecycle of multiple projects, encompassing coding, testing, and deployment for each release.

Managed budget distribution, maintained contractor relations, and facilitated the integration of new team members.

Spearheaded the delivery of numerous successful releases annually.

Directed initiatives to promptly address and resolve over 80 security vulnerabilities within 90 days of identification.

Directed the transformation of legacy systems to modern, scalable architectures, driving improved performance, reliability, and user experience.

Established and maintained strategic partnerships with key technology vendors and stakeholders to leverage emerging technologies and stay ahead of industry trends.

Implemented robust cybersecurity measures and protocols, safeguarding company assets and ensuring compliance with regulatory requirements

Championed a culture of innovation and continuous improvement, fostering collaboration, creativity, and professional development among team members.

Orchestrated the adoption of agile methodologies and DevOps practices, streamlining development processes and accelerating time-to-market for new products and features.

Oversaw the development and execution of disaster recovery and business continuity plans, minimizing downtime and mitigating risks to business operations.

Provided strategic guidance and mentorship to junior staff members, promoting their growth and advancement within the organization.

Humana Inc. Louisville, KY Aug 2008 - June 2014

Senior Software Engineer/ETL Developer

Crafted and managed SSIS packages for Pharmacy ETL processes, facilitating the seamless import and export of pharmaceutical data.

Engineered and sustained Campaign Call Manager software, a pivotal tool empowering customer service representatives to conduct surveys and welcome calls for members. Tasks encompassed front-end development, stored procedure creation, query optimization, and database development.

Leveraged Microsoft C#.NET, SQL Server 2005, SSIS Packages, and Crystal Reports for project execution and enhancement.

Spearheaded the development of scalable and robust ETL solutions using technologies such as SQL Server and SSIS, resulting in a significant reduction in data processing time and increased system reliability.

Collaborated with cross-functional teams to gather and analyze business requirements, translating them into technical specifications for ETL workflows and data pipelines.

Optimized ETL workflows and SQL queries to improve data processing performance and minimize resource utilization, resulting in a decrease in overall processing time.

Implemented data quality checks and validation processes within ETL pipelines to ensure accuracy, consistency, and integrity of the data, mitigating potential risks and errors.

Mentored junior developers on best practices in ETL development, code review processes, and performance optimization techniques, fostering a culture of continuous learning and improvement within the team.

Acted as a subject matter expert in ETL architecture and data integration strategies, providing guidance and recommendations on technology selection and system design to meet business objectives.

Collaborated with data architects and DBAs to design and optimize data models and database schemas for efficient data storage and retrieval in support of ETL processes.

Empyrean Benefit Solutions 2006 - 2008

Senior Software Engineer

Established a comprehensive data warehouse system integrating crucial data streams such as claims, eligibility, pharmacy, premiums, and benefit plans which involved deploying web portal functionality, ad-hoc reporting features, and incorporating third-party predictive modelling solutions. Additionally, a reports library was created catering to both fully insured and self-funded business models, offering detailed tracking of specific and aggregate deductibles based on ceded and retained risks.

Oversaw the management of technical resources essential for data warehouse implementations.

Provided account management for a provider group at risk, ensuring clients were well-informed about the group’s financial relationships with contracted HMOs.

Developed an internet application tailored for managing contracts, fee schedules, physicians, and facilities within a statewide physician network.

Designed and implemented reporting tools enabling employers to identify early intervention opportunities for disease management and assess current healthcare costs.

Mentored junior engineers, providing technical guidance and conducting code reviews to ensure adherence to coding standards and promote professional growth within the team.

Designed and optimized database schemas and queries, enhancing system efficiency and reducing query execution time, resulting in improved application responsiveness and user experience.

CERTIFICATIONS

SaFe 5 Agilist

SaFe 5 Scrum Manager

EDUCATION

Texas State University San Marcos, TX

Bachelor of Arts: Computer Information Systems

TECHNICAL SKILLS

Jira, Azue Dev Ops

Scrum, Kanban, Lean

Microsoft Proficiency: (Excel, Word, Access, PowerPoint)

Google Suite

LANGUAGES

Fluent in English (Read/ Write/Oral)

REFERENCES

AVAILABLE UPON REQUEST.

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