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Customer Service Specialist

Gatlinburg, TN
May 13, 2024

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*** ****** ***** ********** ** **738


MAY 2024

Senior Director, Human Resource Management and Development Branch

Dear Sir/Madam,

Upon learning about the many vacancies available within your organization, I was eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with your company's needs and position requirements. From reading your company's website, I feel your core mission and culture suit what I offer as a professional.

As an adept Customer Service Specialist, I have a well-rounded skill set in note taking and honed talents in scheduling and developing presentations, making me an ideal fit for any position that best fits my qualifications and experience. I am a recognized expert in customer service and a communicative collaborator. My previous roles have strengthened my capabilities in critical thinking and time-management, including a keen attention to detail and accuracy.

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures, and standard processes. I am detailed oriented and able to analyse, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Suite applications, and I am a fast learner of new applications. I strongly value teamwork and I can work under stressful conditions on my own initiative.

I am excited at the prospect of bringing my talents to your company. By no means will this summary and my resume adequately communicate to you my qualifications and achievements in depth. I therefore look forward to an interview with you to discuss how I can continue to give superior service through communication, respect, integrity, performance, and teamwork.

Thank you for your time and consideration.


Venecin Whyte


234 Circle Drive Gatlinburg TN 37738 269-***-****

Professional Summary

Organized and dedicated Administrative and Customer Service Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Server, Waitress, Host, 04/24 to Current


●Welcome guest to our establishment by giving them a warm and friendly welcome

●Seat guest at their tables and issue menu cards

●Take orders and server guest

●Give total for orders and process payments

Sales Expert, 11/2021 to 3/1/2024


●Used consultative techniques to understand customer needs and make strategic referrals to business partners.

●Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Dispatch Supervisor, 03/2021 to 11/2022

Anecmar Ltd Ja

●Received and answered customers request for deliveries and provide reports to Upper management.

●Received and dispatch orders by coordinating the schedule in the most effective manner.

●Oversaw the bearers, the routes and track delivery processes.

Freight Forwarding/Broker Associate, 08/2020 to 05/2021

HET Logistics (US Remote

●Cold calls to secure shippers in the logistics industry

●Complete broker to shippers’ agreements, negotiate rates and prepare rate confirmations

Customer Service Specialist, 09/2014 to 02/2021

Conduent Jamaica

●Ensured compliance with company policies and procedures while maintaining a safe and effective work environment.

●Communicated and interacted effectively with multi-functional and diverse backgrounds.

●Assist with premium payment for clients registering with Humana

Administrative Assistant, 08/2014 to 10/2014

Dr. Charles Robertson Office

●Maintains copy files of official correspondence received by email and computer-generated documents.

●Provide receptionist/telephone services

●Prepare letters and memorandum for distribution to patients and staff

●Maintains an effective filing system that allows security and speedy retrieval of documents/information by established standards.

Summer Intern, 06/2014 to 07/2014

Tax Administration Jamaica

●Wrote and edited professional-level documents for tax compliance officers.

●Answered phones, provided information, and took messages.

●Organized materials and completed various clerical tasks to support tax compliance operations.


●Sophisticated telephone skills, positive energy, and attention to detail.

●Expert level written and verbal communication skills.

●Keen attention to details

●Strong initiative and resourcefulness skills

●Highly proficient in relevant computer applications and Microsoft Office Suites.

●Strong decision-making skills

●Knowledge of Customs Processes and Customs Law

●Strong customer orientation skills

●Strong time management and organization skills.

●High levels of integrity, professionalism, ethics, and ability to maintain confidentiality


Bachelor of Science: Customs Processes, Freight Forwarding and Immigration, 06/2019

Caribbean Maritime University

High School Diploma: 07/2014

Clarendon College


Available upon request

Contact this candidate