Customer Service Specialist

VENECIN WHYTE

*** ****** ***** ********** ** **738

● 269-***-**** ad5oex@r.postjobfree.com

MAY 2024

Senior Director, Human Resource Management and Development Branch

Dear Sir/Madam,

Upon learning about the many vacancies available within your organization, I was eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with your company's needs and position requirements. From reading your company's website, I feel your core mission and culture suit what I offer as a professional.

As an adept Customer Service Specialist, I have a well-rounded skill set in note taking and honed talents in scheduling and developing presentations, making me an ideal fit for any position that best fits my qualifications and experience. I am a recognized expert in customer service and a communicative collaborator. My previous roles have strengthened my capabilities in critical thinking and time-management, including a keen attention to detail and accuracy.

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures, and standard processes. I am detailed oriented and able to analyse, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Suite applications, and I am a fast learner of new applications. I strongly value teamwork and I can work under stressful conditions on my own initiative.

I am excited at the prospect of bringing my talents to your company. By no means will this summary and my resume adequately communicate to you my qualifications and achievements in depth. I therefore look forward to an interview with you to discuss how I can continue to give superior service through communication, respect, integrity, performance, and teamwork.

Thank you for your time and consideration.

Sincerely,

Venecin Whyte

VENECIN WHYTE

234 Circle Drive Gatlinburg TN 37738 269-***-**** ad5oex@r.postjobfree.com

Professional Summary

Organized and dedicated Administrative and Customer Service Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Server, Waitress, Host, 04/24 to Current

Anakeesta

●Welcome guest to our establishment by giving them a warm and friendly welcome

●Seat guest at their tables and issue menu cards

●Take orders and server guest

●Give total for orders and process payments

Sales Expert, 11/2021 to 3/1/2024

Centerfield

●Used consultative techniques to understand customer needs and make strategic referrals to business partners.

●Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Dispatch Supervisor, 03/2021 to 11/2022

Anecmar Ltd Ja

●Received and answered customers request for deliveries and provide reports to Upper management.

●Received and dispatch orders by coordinating the schedule in the most effective manner.

●Oversaw the bearers, the routes and track delivery processes.

Freight Forwarding/Broker Associate, 08/2020 to 05/2021

HET Logistics (US Remote

●Cold calls to secure shippers in the logistics industry

●Complete broker to shippers’ agreements, negotiate rates and prepare rate confirmations

Customer Service Specialist, 09/2014 to 02/2021

Conduent Jamaica

●Ensured compliance with company policies and procedures while maintaining a safe and effective work environment.

●Communicated and interacted effectively with multi-functional and diverse backgrounds.

●Assist with premium payment for clients registering with Humana

Administrative Assistant, 08/2014 to 10/2014

Dr. Charles Robertson Office

●Maintains copy files of official correspondence received by email and computer-generated documents.

●Provide receptionist/telephone services

●Prepare letters and memorandum for distribution to patients and staff

●Maintains an effective filing system that allows security and speedy retrieval of documents/information by established standards.

Summer Intern, 06/2014 to 07/2014

Tax Administration Jamaica

●Wrote and edited professional-level documents for tax compliance officers.

●Answered phones, provided information, and took messages.

●Organized materials and completed various clerical tasks to support tax compliance operations.

Skills

●Sophisticated telephone skills, positive energy, and attention to detail.

●Expert level written and verbal communication skills.

●Keen attention to details

●Strong initiative and resourcefulness skills

●Highly proficient in relevant computer applications and Microsoft Office Suites.

●Strong decision-making skills

●Knowledge of Customs Processes and Customs Law

●Strong customer orientation skills

●Strong time management and organization skills.

●High levels of integrity, professionalism, ethics, and ability to maintain confidentiality

Education

Bachelor of Science: Customs Processes, Freight Forwarding and Immigration, 06/2019

Caribbean Maritime University

High School Diploma: 07/2014

Clarendon College

References

Available upon request

Contact this candidate