Human Resources Operations Manager
Resume:
Michael Donnell Thompson
Vienna, Va 22182
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EDUCATION: Associate Degree, PTC Career Institute, Washington D.C. Certificate of Completion Data Entry and
Computer Programming
CAREER OBJECTIVE:
To obtain a career utilizing my skills in Management/Supervising or Operations Manager thriving in leadership of Team Members, meeting company daily goals and objectives through company career development for Staff.
Professional Skills:
● Excellent in training
● Team player
● Motivational speaker, excellent communication
skills
● Problem solving
● Strategic planning
● Computer experienced in MS Office and
Word-perfect
● Maintained current security clearance
Work Experience:
American Airlines/Piedmont Airlines Division, Regan National Airport March 2022-Present
Ramp Unit Manager:
● Managed the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing.
● Coached and provided career development to the team as part of managing a team with various duties to include Supervisors and Agents.
● Lead Team with the ability to preplan manpower with digital scanning of Baggage and loading equipment to service Aircraft's, 175/900/700 at 5 Terminal Gates simultaneously per daily shift.
● Built strong relationships with Staff to grow as a family oriented mechanism achieving daily goals in servicing customers from beginning to ending of shifts. Menzies Aviation, Regan National Airport
November 2022-
March 2023
Aviation Fueler.
● Maintained daily records of designated flight schedules and daily fuelings.
● Input digital data on company flight spreadsheet.
● Input digital fuel laods in scanner connecting with digital fueling carts.
● Key in electric fuel load in onboard electronic fuel panel of aircraft.
● Hookup grounds fuel tank to aircraft through fueling carts.
● Fueling 6,500 gal Aircrafts to 40,000 gal Aircrafts. Community Concepts Inc January 2018- January
2021
Lead Community Support Specialist.
● Collaborates with members of the community to provide natural supports for individuals with intellectual disabilities.
● Maintains all electronic health records according to federal, state and department regulations, ensuring that records of clients on the caseload are complete, accurate and comprehensive.
● Advocates on behalf of clients regarding rights and needed services.
● Develops and maintains cooperative relationships with representatives of community groups.
● Ensures crisis stabilization and crisis management for individuals with disabilities.
● Manages ongoing risk assessments and coping mechanisms for individuals.
● Provides entry, navigation and/or referral services for individuals, families and other concerned.
● Assures the health and safety support for people with disabilities. Operations Manager
● Monitors and supervises the daily operations of the site which includes coordinating schedules, training staff and evaluating staff.
● Facilitates the completion of payroll and revisions in a timely manner.
● Ensures staffing needs are met at all times and addresses concerns of staff.
● Upholds rights of individuals and ensures staff are trained properly to maintain individuals rights.
● Implements fire safety and other assigned procedures to ensure the site is in compliance with Licensing and company standards.
● Increased sanitation and security conditions by 40% through delegation of cleaning task and maintaining alarm systems regularly.
● Ensures vehicle and equipment maintenance through daily inspections and test Eastern University Academy Charter School March 2013- July 2015 Climate Assistant
● Assisted deans of school in facilitating transitioning of students
● Led student morning swipe-in check point
● Monitored hallway activities to maintain safe school climate
● Maintained daily reports of irregular activities of students
● Wrote incident reports of altercations with recommendations of consequence
● Assisted teachers with classroom reinforcement and management to maintain order
● Supervised and facilitated lunch for all grades
● Facilitated and helped with repairs that were needed around the school facility
● Assisted deans in smooth transition of all school assemblies and monitored student behavior during events
● Facilitated daily dismissals via designated post BioArra Inc. June 2010-March 2012
Shift Supervisor
● Supervised production both first and second shift in large production numbers in several record breaking production shifts
● Oversaw crews for next day preparation production
● Monitored and training staff for quality control
● Maintained day to day administrative records through computer data
● Headed motivational week to week team meeting
● Spearheaded new ideas and concepts for higher production yields Dow Industries Oct 2011- April 2012
Production Assembly Operator
Kelly Services
● Completed and assisted with product cleaning, inspecting and labeling production
● Fed production into computerized industrial cleaner one product at a time until full order was completed
● Transporting production from department to department with industrial carts
● Inspected bag sealing high volume production through assembly line on an industrial high volume bag sealer
● Labeled and inspected production
● Input data in computer for company record-keeping of volume being shipped out to customer Caroline County VA Public School Sept 2007-April 2009 Instructional Aide
● Facilitated instruction with a special needs student (one on one)
● Helped administration with all disciplinary matters in the school
● Assisted guidance department with mentorship program
● Coordinated morning bus duty and departure
● Performed classroom monitoring with full report to administration
● Supervised school events with parents and teachers
● Maintained safety in the school hallway
Leary School, Oxen Hill MD Oct 2005-Sept 2006
Teachers Aid/ Staff Support
● School environment was conducive to students who had behavioral issues
● Aided in daily classroom instruction while keeping the students and staff safe from behavioral outbursts
● Assisted with lesson plans for students on a continuing basis
● Oversaw daily, weekly, and monthly logs of all facility issues and student care in classroom Delta T. Incorporated, Alexandria VA July 2000-May 2006 Independent Contractor
Teacher’s Aide/Staff Support
● Alternative school for Autistic children and children with behavioral issues
● Assisted with daily classroom instruction while keeping the students and staff safe room behavioral outbursts
● Kept daily logs of all facility issues and student care. The Elwyn Institute Dec 1994-June 1999
Staff & Mental Health Counselor
● Specialized training in crisis prevention and CPR certified to help clients adapt to real-life situations and standards
● Prepared clients for day-to-day social experiences, such as, employment, banking and social skills
● Counselor in group home setting of disadvantaged children, teenage juvenile shelter, boy’s group homes and girl’s group homes
● Specialized in helping types of disabilities such as, hearing and visual impairment, handicapped children, adults and senior citizens
● Taught goal orientation projects
● Daily driver for transporting clients to and from medical appointments, outings and home visits, coordinated trips and special event outings
● Conversed with clients to reinforce positive behaviors and promote group social interaction
● Attended to routine health-care needs of clients under supervision of medical personal
● Observed and documented client’s behaviors, such as speech production, feeding patterns, and toilet training, to facilitate assessment and development of treatment goals
● Provided case management services for clients with mental retardation and mental health
● Promoted group social interaction, administered therapeutic activities, such as physical exercises, occupational arts and crafts, recreational games, to clients
● Facilitated assessment and development of treatment goals, demonstrated the ability to develop client service plans for funding agencies
● Worked effectively with client families and professionals from the state of Pennsylvania through client’s annual meetings and family visits.
● Music Instructor and Coordinator of music events
● Wrote monthly assessment reports, daily summaries and evaluations, for the State of Pennsylvania. Advanced Remedial Technologies Jan 1990 to Nov 1994 Chemical Hazard Technician
● Handled chemical removal for five-state area
● Oversight of company motor pool, maintained inventory of job site materials and equipment, and managed monthly financial transactions off-job-site budget & expenses
● Supplied equipment in hazardous material removal for all job sites in several states Computer Based Systems June 1988- Feb 1989
Data Preparation Specialists
● Responsible for inventory and record keeping for the Environmental Protection Agency
● Maintained library of trade secrets for major firms and corporations within the United States
● Interacted with high-level government officials and corporate executives
● Worked in high profile team-oriented environment
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