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Customer Service Administrative Assistant

Fort Lauderdale, FL
May 13, 2024

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Lisa Walters

Administrative Assistant/Customer Service Agent

Fort Lauderdale, FL 33311


Authorized to work in the US for any employer

Work Experience

Member Service Advisor


August 2021 to Present

Assist customer with setting up new device

Troubleshoot issues

Answer questions pertaining to issues

Member Service Advocate

Convey Health Solutions - Miramar, FL

October 2020 to February 2021

.Inbound Contacts Representative 2 provides superior customer service by addressing incoming telephone.

. Provides friendly, comprehensive service regarding a diversity of issues from ordering durable medical equipment to grievance and appeals.

. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

.Escalates unresolved and pending customer service grievances. Performs other relevant duties deemed necessary to achieve department and company-wide goals. Administrative Assistant

Plaza East Condominium - Fort Lauderdale, FL

April 2017 to April 2020

• provide general administrative and clerical support including mailing, scanning, faxing and copying to management

• maintain electronic and hard copy filing system

• open, sort and distribute incoming correspondence

• perform data entry and scan documents

• manage calendar for Managing Director

• assist in resolving any administrative problems

• run company’s errands to post office and office supply store

• answer calls from customers regarding their inquiries

• prepare and modify documents including correspondence, reports, drafts, memos and emails

• schedule and coordinate meetings, appointments and travel arrangements for Managers

• maintain office supplies for department

Concierge/Front Desk

CSI Management - Fort Lauderdale, FL

July 2016 to April 2020

Assist customers with answers regarding their issue Receive and deliver packages to residents

Issue parking permits

Customer Service Agent

Sitel - Pompano Beach, FL

November 2015 to July 2016

Collected customer feedback and made process changes to exceed customer satisfaction goals.

.Made reasonable procedure exceptions to accommodate unusual customer requests.

.Provided accurate and appropriate information in response to customer inquiries.

.Demonstrated mastery of customer service call script within specified timeframes.

.Addressed customer service inquiries in a timely and accurate fashion.

.Trained staff on how to improve customer interactions. Customer Service Representative

Alorica - City of Sunrise, FL

August 2015 to August 2015

Collected customer feedback and made process changes to exceed customer satisfaction goals.

.Made reasonable procedure exceptions to accommodate unusual customer requests.

.Addressed customer service inquiries in a timely and accurate fashion. Customer Service Representative

Interactive Response Technologies, Inc - Fort Lauderdale, FL June 2014 to March 2015

I am highly qualified in the Customer Service as a trained Tier 2 Technical Support Representative, and also as a

Billing and Sales Representative.

I am experienced in the Customer Service for only one year, but I am well qualified and continue to expand my

knowledge in this field to provide quality service to any job/ career I am introduced to. I am an easy and eager learner and love to challenge myself and to accomplish goals with advance within work,

school, and in life.

With my motivation and dedication I know that I can be a great asset in the customer Service Field Inbound Billing and Sales Agent, assisting customers with inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

Required to work in one or multiple queues/skill sets over various customer contact channels. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.

Inventory Associate

Walmart - North Lauderdale, FL

September 2012 to August 2014

Responsible for managing incoming and outgoing supplies and products Stocking showroom floors or ordering the necessary raw materials for a business Customer Service Representative

AT&T products and services - Boca Raton, FL

June 2012 to May 2013

Tier 2 Technical support, assisting customers with issues with their AT&T Verse Products, providing excellent

customer service by connecting customers with proper departments to better assist them with their issues,

Proactive Churn Management: Outbound ensuring quality service and saving each AT&T customer with each

courtesy call.


High school diploma in Business Administration

Broward Community College Davie - Davie, FL


High School Diploma

Dillard High School - Fort Lauderdale, FL

May 2007


• Front Desk

• Customer Service

• Guest Service

• Reception

• Front Office

• Administrative Experience

• Personal Assistant Experience

• Office Management

• Calendar Management

• Technical Support

• Bookkeeping

• Clerical Experience

• Microsoft Outlook

• Analysis skills


Personality: Customer Service Fit — Highly Proficient June 2019

Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient

Personality: Hard-Working — Highly Proficient

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Scheduling — Completed

June 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Recruiting — Completed

September 2019

Managing the candidate sourcing and selection process Full results: Completed

Customer Service — Expert

April 2020

Identifying and resolving common customer issues

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information


Billing, excellent customer service, Customer Service, features, quality, Sales, Technical support, upgrades

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