Customer Service Administrative Assistant
Resume:
Lisa Walters
Administrative Assistant/Customer Service Agent
Fort Lauderdale, FL 33311
ad5ocx@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Member Service Advisor
Transcom
August 2021 to Present
Assist customer with setting up new device
Troubleshoot issues
Answer questions pertaining to issues
Member Service Advocate
Convey Health Solutions - Miramar, FL
October 2020 to February 2021
.Inbound Contacts Representative 2 provides superior customer service by addressing incoming telephone.
. Provides friendly, comprehensive service regarding a diversity of issues from ordering durable medical equipment to grievance and appeals.
. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
.Escalates unresolved and pending customer service grievances. Performs other relevant duties deemed necessary to achieve department and company-wide goals. Administrative Assistant
Plaza East Condominium - Fort Lauderdale, FL
April 2017 to April 2020
• provide general administrative and clerical support including mailing, scanning, faxing and copying to management
• maintain electronic and hard copy filing system
• open, sort and distribute incoming correspondence
• perform data entry and scan documents
• manage calendar for Managing Director
• assist in resolving any administrative problems
• run company’s errands to post office and office supply store
• answer calls from customers regarding their inquiries
• prepare and modify documents including correspondence, reports, drafts, memos and emails
• schedule and coordinate meetings, appointments and travel arrangements for Managers
• maintain office supplies for department
Concierge/Front Desk
CSI Management - Fort Lauderdale, FL
July 2016 to April 2020
Assist customers with answers regarding their issue Receive and deliver packages to residents
Issue parking permits
Customer Service Agent
Sitel - Pompano Beach, FL
November 2015 to July 2016
Collected customer feedback and made process changes to exceed customer satisfaction goals.
.Made reasonable procedure exceptions to accommodate unusual customer requests.
.Provided accurate and appropriate information in response to customer inquiries.
.Demonstrated mastery of customer service call script within specified timeframes.
.Addressed customer service inquiries in a timely and accurate fashion.
.Trained staff on how to improve customer interactions. Customer Service Representative
Alorica - City of Sunrise, FL
August 2015 to August 2015
Collected customer feedback and made process changes to exceed customer satisfaction goals.
.Made reasonable procedure exceptions to accommodate unusual customer requests.
.Addressed customer service inquiries in a timely and accurate fashion. Customer Service Representative
Interactive Response Technologies, Inc - Fort Lauderdale, FL June 2014 to March 2015
I am highly qualified in the Customer Service as a trained Tier 2 Technical Support Representative, and also as a
Billing and Sales Representative.
I am experienced in the Customer Service for only one year, but I am well qualified and continue to expand my
knowledge in this field to provide quality service to any job/ career I am introduced to. I am an easy and eager learner and love to challenge myself and to accomplish goals with advance within work,
school, and in life.
With my motivation and dedication I know that I can be a great asset in the customer Service Field Inbound Billing and Sales Agent, assisting customers with inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
Required to work in one or multiple queues/skill sets over various customer contact channels. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Inventory Associate
Walmart - North Lauderdale, FL
September 2012 to August 2014
Responsible for managing incoming and outgoing supplies and products Stocking showroom floors or ordering the necessary raw materials for a business Customer Service Representative
AT&T products and services - Boca Raton, FL
June 2012 to May 2013
Tier 2 Technical support, assisting customers with issues with their AT&T Verse Products, providing excellent
customer service by connecting customers with proper departments to better assist them with their issues,
Proactive Churn Management: Outbound ensuring quality service and saving each AT&T customer with each
courtesy call.
Education
High school diploma in Business Administration
Broward Community College Davie - Davie, FL
2010
High School Diploma
Dillard High School - Fort Lauderdale, FL
May 2007
Skills
• Front Desk
• Customer Service
• Guest Service
• Reception
• Front Office
• Administrative Experience
• Personal Assistant Experience
• Office Management
• Calendar Management
• Technical Support
• Bookkeeping
• Clerical Experience
• Microsoft Outlook
• Analysis skills
Assessments
Personality: Customer Service Fit — Highly Proficient June 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Personality: Hard-Working — Highly Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Scheduling — Completed
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Recruiting — Completed
September 2019
Managing the candidate sourcing and selection process Full results: Completed
Customer Service — Expert
April 2020
Identifying and resolving common customer issues
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Billing, excellent customer service, Customer Service, features, quality, Sales, Technical support, upgrades
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