Customer Service Kitchen Manager
Resume:
Lindsay Walling
Clearwater Beach, MD
ad5ocg@r.postjobfree.com
Seeking a full time, challenging and engaging position. I am a self motived, hard working and passionate individual with extensive experience with critical thinking, root cause analysis and problem solving. Works well collaboratively, as well as alone. Requires minimal supervision to accomplish tasks, meet goals, complete workload and obtain objectives.
Authorized to work in the US for any employer. Language Read and Understand Spanish, Write and Speak basic Spanish.
Work Experience
Remodeling Consultant
Power Home Remodeling - Greenbelt, MD August 2022 to August 2023
•Identified and understood customers' needs to capture sales opportunities.
•Stayed informed about competitors products and services.
•Upselling to add auxiliary products and services.
•Closed sales, processed financing and contracts..
•Delivered interactive sales presentations on eco-friendly, green products and services to customers.
•Participated in ongoing sales training and coaching camps on a bi-weekly basis.
•Team building and mentorship
Kitchen Manager Bonefish Grill - Gambrills, MD July 2021 to August 2022
•Managed and trained staff to control a cost center, revenue center, and customer satisfaction.
•Cash Handling.
•Was responsible for entire daily operation of the business.
•Customer service, problem solving, and guest resolution.
•Managed multiple departments to work together cohesively.
•Worked with forecasted sales data and peak hours to ensure appropriate staffing coverage while maintaining cost control of labor.
•Created local marketing to drive revenue.
•Reviewed weekly and monthly reports to manage multiple ongoing and new initiatives.
•Maintained and managed food safety standards.
•Was responsible for all food and/or beverage ordering and inventory.
•Handled accounts payables and receivables
•Processed payroll and federal labor compliance
•Reviewed resumes, interviewed and subsequently offered positions to and on-boarding of new hires.
•Oversaw flawless food and beverage recipe execution in compliance with company standards.
•Participated in weekly meetings and conference calls
•Worked with leadership on special projects and initiatives.
Bartender /Lead Banquet Bartender
Annapolis Yacht Club (AYC)
July 2018 to February 2021
•Promoted member satisfaction
•Supervised bar and lounge patrons
•Performed assigned bartender services
•Trained new staff members in all AYC policies, procedures, standards, operations and services
•Received product and maintained an accurate inventory and par system
•Enforced AYC, safety/sanitation policies
•Detail-oriented fine dinning service
•Member recognition
•Point of sale (POS) systems operations
•Communicated effectively with general membership and co-workers
•Handled emergency situations based on Club policy, rules, and procedures
•Performed other duties as assigned by Management
Kitchen Manager, Beverage Manager & Service Manager
Bonefish Grill - Towson, MD March 2015 to August 2018
•Managed staff and contributing to controlling a cost center.
•Managed and trained staff to control a cost and revenue center.
•Cash Handling.
•Customer service, problem solving, and guest resolution.
•Managed multiple departments to work together cohesively.
•Worked with forecasted sales data and peak hours to ensure appropriate staffing coverage.
•Created local marketing to drive revenue.
•Reviewed weekly and monthly reports to manage multiple ongoing and new initiatives.
•Maintained and managed food safety standards.
•Was responsible for all food and/or beverage ordering and inventory.
•Handled accounts payables and receivables
•Processed payroll and federal labor compliance
•Oversaw flawless food and beverage recipe execution.
•Participated in weekly meetings and conference calls
•Worked with leadership on special projects and initiatives.
General Manager
T.G.I Fridays - Columbia, MD July 2008 to March 2015
T.G.I Fridays (2008-2015)
Arundel Mills, MD, Waldorf, MD, Annapolis, MD, Reagan National Airport Washington, D.C. and Columbia, MD
•Managed all managers and staff to execute success of a multi-million dollar business.
•Cash Handling.
•Ensured all company, state, local and federal standards and procedures were being met and followed by staff and managers.
•Customer service and guest resolution.
•Managed all managers for all departments to work together cohesively and reach targets for profit and loss statements.
•Created local marketing to drive revenue.
•Ensured all local county and state licensing and permit was current.
•Reviewed weekly and monthly reports and managed multiple ongoing and new initiatives.
•Was responsible for maintaining and managing food safety standards.
•Was responsible for all food and/or beverage ordering and inventory.
•Handled accounts payables and receivables.
•Processed payroll and federal labor compliance
•Oversaw flawless food and beverage recipe execution.
Waitress
T.G.I. Friday's - Hackensack, NJ & Annapolis, MD
September 2006 to July 2008
•Upsold menu items.
•Interacted with general public and provided excellent customer service and create an enjoyable experience.
•Trained new wait staff.
•Assisted mangers during shift to help the shift run smooth and efficiently.
Stylist Assistant – Shift Lead
Robert Andrew Salon & Spa - Gambrills, MD June 2002 to August 2005
•Massaged, shampooed, and conditioned patron's hair.
•Customer Service
•Managed other assistants during shift.
Certifications ServSafe Food service, ServSafe Alcohol service, Blood Borne Pathogens and First Aid, CPR, and OSHA
Education
Bachelor of Arts in Criminal Justice in Criminal Justice
Fairleigh Dickinson University - Teaneck, NJ May 2007 – Graduated Magna Cum Laude
University Honors Program September 2003 to May 2007
Skills
•Microsoft Excel
•Microsoft PowerPoint
•Microsoft Word
•Adobe PageMaker
•Adobe Photoshop
•Bartending / Mixologist
•Restaurant Server
•Customer Service
•Kitchen Management Experience
•Banquet Experience
•Restaurant Management
•Time Management
•Logistics Coordination
•Invoicing
•Sales Forecasting
•Food Safety
•Upselling
•Catering
•Culinary Experience
•Sales
•Supervising Experience
•POS
•Payroll
•Management
•Microsoft Office
•Food Preparation
•Marketing
•Cleaning
•Recruiting
•Restaurant experience
•Profit & Loss
•Inventory Control
•Labor Cost Analysis
•Leadership
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