Customer Service High School

Resume

Silvia Ibarra-Garcia

E-mail: ad5oc6@r.postjobfree.com

Telephone: 801-***-****

“The essential difference in service is not machines or ‘things.’ The essential difference is minds, hearts, spirits, and souls.”—Herb Kelleher, Southwest Airlines EDUCATION

High School Diploma. Soledad High School, Soledad CA 93960 2002 obtained degree California State University Monterey Bay, Seaside CA 93955 2002- Some college PROFESSIONAL EXPERIENCE

2014-present

Maná Academy -Human Resources

● Initiate new hire paperwork

● I9,w2, health plans, 401k

● Train employees on the culture of the school

● Organize employees hours for PT and Full time

● Organize all training for beginning of the year

● Keep files organized

● Payroll and in charge of overseeing PT hours and full time

● Excellent customer service with staff and customers

● Organize all BIDS and state inspections of the buildings. June 2021- July 2021

UPS Freight Dock Worker

● Moved Freight in and out of trailers at a timely manner with a forklift

● Organized freight

July 2015- June 2021

MIRAZEL Cleaning and Lawn care, LLC

● Organizing BIDs for new and current customers

● Handled customers and their needs

Collected necessary information to handle their accounts

Followed up with customers about payments and new lawn and cleaning needs.

● Multitask various jobs

● Strategically think how we will deliver excellent customer service to our clients.

● Cleaning two different buildings at night, vacuuming, mopping, and moving the furniture around. Cleaning restrooms and making the building presentable

● Helping for lawn care in the summers.

● Talk to a new customer base, and write BIds.

● I also incharge of account balances

June 2021- July 2021

Auburn Pharmaceutical Warehouse

● Quality checking picked orders

● Preparing shipments & folding boxes

● Picking Orders by paper invoice

● Lifting 20 – 30 lbs.

● Will operate manual pallet jack

● Stocking shelves

April 2018- Aug 2018

Quantem aviation services (470 N 2360 W Suite 10, SLC UT 84116

● Worked the dock

● Loading and unloading trucks on the dock

● Loading and unloading cargo airplanes

● Sorting packages

● Loading 40-70lbs packages in airplane

Aug 2016-2018 Wellsfargo-Sandy Utah

● Lead teller

● Delivered excellent customer service

● Was in charge of opening and closing procedures

● Answered high level stress calls from customers when dealing with fraud

● Talked and dealt with clients and on the phone when they needed answers about their accounts.

● I know how to deescalate stressful situations.

● Understand how to provide excellent customer service to my clients because I know how to listen and not just “hear them” I can connect with them, in person and over the phone. I am someone who cares. Aug 2008-2015

Front desk at Cherry Lash lounge

● Kept inventory

● Delivered excellent customer service to our clients

● Answered phone calls and helped and served our clients, and/or new clients.

● organized appointments for 8 lash artist

● organized and cleaned the business.

Aug 2006-2008

Front desk for Office of Equity and Diversity

● kept the calendar for AVP

● answered phone calls

● organized files

● organized appointments

Aug 2004- June 2006

Wells Fargo Bank

● Teller

● sales of products

February 2004- July 2006

Clerk at Ayalas Market, Greenfield California

● Clerk

● cleaned market

● kept inventory

● moved heavy boxes of food and produce

ADDITIONAL SKILLS

Bilingual (English and Spanish)

Proficient in:

● Microsoft word/outlook

● Can type more than 40 words per minute

● Microsoft excel

● Office management technology

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