Customer Service Restaurant Manager

EUGENe hAYNESWORTH ii

**** ****** **** *******, ** 20735 Phone: 301-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS

A Qualified restaurant manager with 20 years of professional experience in restaurant management and proven success in organizing tasks, increasing sales, and multiplying business from limited material and resources is searching for a management position where my experience and skills would be put in use. I would be the perfect contributor as a Manager for your organization. With my leadership skills and commitment to teamwork, I know I'm ready to help take a company to the next level. I am a highly motivated, ambitious self-starter who always gets the job done. With my track record, exceptional leadership ability, and knowledge, I'm confident that I'm ready to make an immediate impact in your organization.

OBJECTIVE

Seeking to obtain a position wherein my experience and training can be utilized to develop and excel while given best to an employer. I am an honest, sincere, loyal and dedicated individual who has a great deal of ambition. I have experience and broad knowledge in restaurant management and customer service. Excellent interpersonal and communication skills, multi-tasking abilities with proficiency in organizing and managing different tasks, I get along well with others, while also working efficiently on my own.

Professional Experience

HMS HOST RONALD REAGAN INTERNATIONAL AIRPORT- ARLINGTON, VA 2017 t0 2023

Management

Inventory Management.

Daily Maintenance and Cleanliness.

Managing Crew.

Quality Food Production.

Exceptional Customer Service.

Safety and Security

Order supplies, food, and beverages

OlD TOWNE INN Restaurant– UppER Marlboro, md

2008 to 2017

Shift Supervisor and Bartender 2008-2017

Work with management to ensure that newly hired hourly associates receive orientation training

Responsible for overseeing the opening and closing of the dining room

Responsible for ensuring that all dining room supplies are stocked

Inventory to make sure that supplies are purchased when needed

Oversee all function both the dining area and the kitchen, and report unsafe working conditions

Counsel hourly associates on work related concerns and issues to ensure satisfaction and productivity

Work with management to ensure that hourly associates clearly understand their job roles, responsibilities, and performance expectations

making drinks, possessing a large knowledge of drink recipes

Check for proper identification

Maintaining the appearance and cleanliness of the bar area

Resolve employee issues

Handle customers’ complaints and disturbances

Keep track of wines, beers, liquors, and other supplies

Order bar supplies

Cori’s Modern Kitchen and Bar– CAMP SPRINGS, MD

2005 to 2008

Assistant Manager and Bartender. 2020- present

Inspect staff members to make sure that they are groomed and clean in order to appeal to guests.

Responsible for ensuring that all dining room supplies are stocked

Inventory taken to make sure supplie, food, and beverages are purchased

Flexible and capable of responding to unpredictable situations

Good interpersonal skills

Develop a healthy working relationship with the staff

Detail-oriented in order to be able to notice issues such as undercooked food or unclean table

Take drink orders, serve drinks, and collect money for drinks.

Fill drink orders placed by the diners

Arrange bottles and barware, wash glasses, and clean the bar

Stock the bar bringing liquor bottles, mixed drink ingredients, and other bar supplies from the storeroom to the bar.

Keep track of wines, beers, liquors, and other supplies

Order bar supplies

Education

Bowie State UNIVERSITY

Bowie, MD

2001- 2003

Restaurant Food Management Certificate

Largo, MD

2010

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