Software Quality Engineer
Resume:
KEVIN C. TRUONG
Worcester, MA 01609
Cell: 774-***-****
E-mail: ***************@*****.***
PROFESSIONAL PROFILE
Results oriented senior hardware/software quality engineer with extensive experience in hardware and software quality assurance. Solid expertise in configuration, installation test beds, writing comprehensive test plans, and test cases designing/executing/analyzing test results. Capable of solving problems, communicating activities, and findings to developers to decrease debugging time. TECHNICAL/SPECIALIZED SKILLS
DELL Storage EqualLogic/Compellent storage products family EMC Storage Symmetrix 3-Symmetrix DMX, Symmetrix VMAX, Unity, Isilon, and Data Domain
Business Applications TimeFinder, SRDF, SANcopy, FAST, Optimizer, PowerPath, API test tools, Symcli, ESMS, ECC, and Symmpurge
Operating Systems DOS, Windows, Solaris, Linux, HPUX, IBM AIX, Ubuntu and VMware Switches Brocade/McData fibre-channel switches and Brocade iSCSI switches Basic Computer Skills Unix, Linux, Microsoft Office (Word, Excel, and PowerPoint) Engineering Applications CADkey, AutoCAD (Release 9/10), Jenkins and Jira Computer Language Pascal
Company Sponsored Training Leadership 2000, Six Sigma Green Belts, OSHA-10, and ISO-9000 EDUCATION
THE SALTER SCHOOL, Worcester, MA
Diploma-Electronics Technology
QUINSIGAMOND COMMUNITY COLLEGE, Worcester, MA
Courses-Electrical Engineering
PROFESSIONAL EXPERIENCE
DELL EMC, Hopkinton, MA 09/2021 - 12/2022
Engineering Technician 3
Successfully complete Dell EMC qualifications on its first internally developed SSD and demonstrated an extensive understand of the qualification process, host platforms, and SSD to system integration
Test and Qualify the latest Disk Drive Firmware revisions, and profile the performance characteristics of SSDs
Ran extensive and sophisticated tests in order to stress SSDs to their limits using both hardware and software with thermal chambers testing
Knowledge with debugging devices, tools, and methods such as PCIe/NVMe, UART/serial communication, host logs, device logs (telemetry) with using CNEX Labs software
Accountable for triage, root cause, verification, and resolution of firmware and hardware.
Tested SSDs using extremely sophisticated computer and electrical/electronic test equipment for ESD testing and Compliance testing with NTS personnel onsite
Created new test environments/configurations, to meet test cases and/or problem recreation requirements
Executed manual/automate testing with Perl and Python scripts, in order to be used in regression testing
Tracked/communicated testing activities both orally and in writing to managers, developers, and team members
Documented test in the form of test metric reports
Familiar with Jira and Confluence
DELL EMC, Nashua, NH 02/2019 - 11/2019
Principle Hardware/Software Quality Engineer
Exposed to Enterprise SAN (iSCSI) Storage Networking
Knowledged of Dell EqualLogic product architecture, Firmware, IOs flow and iSCSI layer
Participated in the execution of procedures to ensure the quality/serviceability of new features and releases of software implemented on Dell EqualLogic storage disk array products
Authored/executed test cases, using defined methodologies for manual and automated tests
Updated procedures, to ensure continuous improvement for software quality assurance and serviceability standards
Triaged defects, reproduced/tracked bugs, and verified fixes
Analyzed test results, to ensure existing functionality and recommended corrective actions
Maintained/modified test environments and configurations as needed
Created new test environments/configurations, to meet test cases and/or problem recreation requirements
Documented test results and managed/maintained defect/test case databases, to assist in the continuous improvement/modification of software
Assisted in the assessment/planning of test efforts required for new functions and features under development
Worked with quality and development engineers in the resolution of problems
Worked/communicated with global team members across different geographical location DELL EMC, Nashua, NH 07/2016 - 06/2018
Principle Hardware/Software Quality Engineer
EMC CORPORATION, Hopkinton, MA 02/2015 - 11/2015
Senior Hardware/Software Quality Engineer
Planned QA tests through the utilization of defined methodologies for manual and automated tests for a high performance diagnostic and system exerciser application
Prepared test plans and tested cases based on requirements/technical specifications
Set-up test environment that included hardware and software
Executed test cases with Perl, Python, and XML scripts, in order to be used in regression testing
Isolated, reproduced, tracked bugs, and verified bug fixes
Worked as part of a Scrum team, in order to test new functionality
Analyzed test results, in order to verify functionality and recommended corrective action in the case of failure
Documented test in the form of test metric reports
Worked closely with developers, managers, and program managers on defect resolution
Interacted cross-functionally on matters that required coordination across organization lines
Communicated with stakeholders, in order to enhance/ensure the reliability and quality of the diagnostic tool
Participated in an agile development model and as product owner for quality
Worked/communicated with global team members across different geographical location KEVIN C. TRUONG
Page Two of Three
Cell: 774-***-****
E-mail: ***************@*****.***
DELL EQUALLOGIC, Nashua, NH 10/2011 - 08/2014
Platform/Senior Software Quality Engineer
Participated in the execution of procedures in order to ensure the quality/serviceability of new features and releases of software implemented on Dell EqualLogic storage disk array products
Authored/executed test cases, through the utilization of defined methodologies for manual and automated tests
Updated procedures, in order to ensure continuous improvement to software quality assurance and serviceability standards
Triaged defects, reproduced/tracked bugs, and verified fixes
Analyzed test results, in order to ensure existing functionality and recommended corrective actions
Maintained/modified test environments and configurations as needed
Created new test environments and configurations, in order to meet test cases and/or problem recreation requirements
Documented test results and managed/maintained defect/test case databases, in order to assist in the continuous improvement/modification of software
Assisted in the assessment and planning of test efforts required for new functions and features under development
Worked with quality and development engineers in the resolution of problems EMC CORPORATION, Hopkinton, MA 04/2000 - 06/2010
Senior Hardware/Software Quality Engineer
Installed, configured, and repaired data storage equipment for hardware/software testing activities
Verified switches were up and running, made appropriate zoning of HBA/data storage ports, and verified servers see devices after boot-up
Developed, reviewed, and improved existing test plans
Created product qualification test plans, scenarios, scripts, and procedures used across departments
Created test cases necessary per-test process and documented steps for executions
Specified standards, methods, procedures to determine product quality, and readiness
Executed manual/automate testing as identified per-test process and ensured tests were executed as planned
Tracked/communicated testing activities both orally and in writing to managers, developers, and team members
Tested fixes and patches from developers for issues that occurred during testing
Updated open problem tracking system with steps performed during testing and approved fixes/patches to the field
Involved with customer issues/recreations, then communicated with customer engineers and developers, in order to get solutions to problems
Partnered with developers in product design reviews, in order to provide input to functional requirements, schedules, and potential problems
Trained and mentored global team members
Assisted with other group and department tasks as needed System Technician 10/1996 - 03/2000
Ran diversified diagnostics/ship code procedures testing and complex troubleshooting of systems to module level
Used a variety of test equipment and interpreted appropriate error messages, then took proper corrective actions
Performed full loopback diagnostic/continuous DC voltage margins testing under vibration, with an input range 1 to 15G rms, in order to detect interconnect and assembly issues
Created log file and used database, in order to document failures for engineering
Communicated both verbal and written messages to engineering on critical errors for proper corrective actions
KEVIN C. TRUONG
Page Three of Three
Cell: 774-***-****
E-mail: ***************@*****.***
Contact this candidate