Customer Service High School
Resume:
Kayla Knight
Contact
** ******** ***** *********** ** 37042
ad5o9r@r.postjobfree.com
Objective
Looking to gain employment in a positive environment that will allow me to expand my customer services skills
Education
Kenwood High School Clarksville TN 37042 Graduated 2010 High School Diploma
University of Phoenix Phoenix AZ 85037 Graduated 2016 Associates Degree in Health Care Administration
Experience
April 2008 to July 2015
Production Trainer • Steak and Shake
Provided customer service while serving food, taking orders within the store and drive-thru, and handling unsatisfied customers.
Worked as a server, cashier and cook as needed.
Learned the role and responsibilities of all job titles.
Responsible for training new employees regardless of hired positions.
Handled day to day store responsibilities including inventory, sales, deposits, etc.
March 2021 to June 2021 Alorica (duke energy)
Handled inbound calls from customers
Took payments when over payment programs to help customer with there electricity
Provided empathy and understanding
Fast-paced notated accounts to provide better insight on account
Able to de-escalate calls calmly
March 2021 to current
Account manager Barclays (Alorica)
Provide customer care to card members for services for there credit card,
Handles inbound outbound calls and works out of work list
Listening actively and establishing rapport with our customers
Strict attention n to detail to provide top service to card members
Answered customer questions and concerns about cardmember account
Responsible for handling customers complains
Taking payments going over due dates and late payments
Set up settlements with cardmemeber or third party financial institutions and debt settlement company’s
Work with customer personal information and treat it sensitivity
Provide excellent customer service and actively listen
Detail notated accounts to provide better understanding when card members calls back
Key Skills
Works well under pressure, excellent communication and people skills, able to adapt in fast paced environment, multitasking, professionalism, ability to handle difficult customers, team player, positive attitude
Communication
Exhibited excellent communication skills and customer service with management, customers and employees while working in a fast paced environment.
Leadership
As a production trainer, was responsible for training and assisting new employees to develop required skills to perform their assigned tasks adequately.
References
Available upon request
Contact this candidate