Office Manager Customer Service

Sylvia L. Gonzales

*** ******* **** *******, ***** 77013 832-***-**** ad5o9d@r.postjobfree.com

SUMMARY

My career goal is to support a team where my passion for assisting others, with my exceptional administrative skills, my vast and thorough experience of daily tasks, the ability to confront, overcome, and learn new challenges will be of service to support your team. My professional experience in various skills and always welcoming in learning new and more effective ways will more effectively better your company/agency and its goals.

SKILLS

•Advanced and Accurate Recordkeeping and Bookkeeping

•Registration/Withdrawing, for enrollment of 1300 plus students

•Over all data related to PEIMS State Reporting (Magnet, Title I, Leavers, Transfers, Sped, LEP, GT, Pathways/Endorsements etc.

•Executive Management, Managed all the above-mentioned departments.

•Advanced skills for Mediating between parties

•Excellent Customer Service and Exemplary support of other Departments as needed.

Proficient in: Microsoft Office Suite, Excel, Word, Outlook, QuickBooks, AS400, Google, SharePoint, PowerPoint, Oracle, Paychex

•Strong knowledge of document sharing and or sharing within a group via iCloud, Google Sheets, Dropbox

•Strong Team Management Techniques

•Excellent Organizational Skills

Exemplary Dependability and Attendance

•Critical Attention to Detail with High Confidentiality

•Strong Sense of Urgency and Self-Motivation

PROFESSIONAL EXPERIENCE

Office Manager/Bookkeeper J & E Associates 2022-2023

● Assist in the preparation and maintenance of HR documents, including employee records, contracts, and onboarding

● Track employee training progress and interface with management on progress and trends.

● Coordinate recruitment efforts by posting job openings, scheduling interviews, and conducting initial interviews, as needed.

● Support the payroll process by assisting with employee time and attendance records.

● Assist in the preparation and validation of financial documents, such as invoices, expense reports, and financial statements.

● Collaborate with the Accounting team to reconcile accounts, process transactions, and assist in month and year end closing procedures.

● Respond to employee inquiries regarding HR policies, benefits, and payroll in a timely and professional manner.

● Maintain confidentiality of sensitive HR and financial information.

● Any other additional tasks as needed to support the HR or Accounting departments.

● Performs day-to-day administrative and accounting functions and general office duties including but not limited to work processing, copying, filing, and data entry

● Attends, record, and prepares minutes for team meetings and director’s meetings, Plans, prepares or supervises preparation of necessary materials for meetings at request of the Clinical Director and other management staff

● Responsible for the day-to-day operation of the company’s telephone (answers, screens, and routes calls to appropriate staff)

● Bookkeeping/Accounting/Payables/Receivables for company

● Human Resource generalist for 25 employees and subcontractors

● Placed orders of material needed with distributing companies.

● Develop and maintains program files, including closing cases in accordance with TVLC standards and directives

● Coordinate delivery of materials

● Maintain vender and employee files

● Maintains client data and reporting

● Maintains Employee files and manages administrative/clerical aspects of employee records

● Orient new employees regarding the agency office policies and procedures

● Performed client, vendor, subcontractor, and employee audits.

Office Manager The Village Life Center 2021-2022

● Performs day-to-day administrative functions and general office duties including but not limited to work processing, copying, filing, and data entry

● Attends, records, and prepares minutes for team meetings and directors’ meetings, Plans, prepares and supervises preparation of necessary materials for meetings at request of the Clinical Director and other management staff

● Responsible for the day-to-day operation of the Center’s telephone (answers, screens, and routes calls to appropriate staff)

● Maintain, account, and prepare reports regarding the disbursements of petty cash funds, incentive certificates for programs, care coordinators hours

● Receives, opens, clears, and distributes business mail. Copies, files and distributes originals and copies of agency in-coming correspondence in- coming and out –going.

● Orders supplies according to established TVLC procedures, receives all merchandise, and compares orders with purchase orders for correctness, maintains file of purchase orders, processes invoices for payment

● Develop and maintains program files, including closing cases in accordance with TVLC standards and directives

● Coordinates “Dr.Day” schedule and appointment times

● Maintain client charts and manages administrative/clerical aspect of client intake

● Input required client data into electronic medical records system

● Maintains client data and reporting

● Maintains Employee files and manages administrative/clerical aspects of employee records

● Orient new employees regarding the agency office policies and procedures

● Performs chart audits and progress notes audit functions in compliance with Agency, County, State and Federal Standards and as directed by the Clinical Regional Director and in conjunction with the Accounting and Billing Departments

● Verify Medicaid and Insurance eligibility and assists/clients with Medicaid eligibility paperwork and application process when needed

● Assists and prepares Monthly Supervisions Reports for all Care Coordinators

Office Manager Intuitive Staffing LLC 2019-2020

● Engaged in full cycle recruiting activities and hired talented team members for variety of roles from production to management

● Provided support to employees to address general HR Related questions, issues, and respond to inquiries regarding policies and procedures

● Gave council, advice and guidance to staff and supervision on regulate matters to assure the company complies with guideline.

● Coordinates the flow of candidates through the recruitment process, from scheduling interviews to bringing in new employees onboarding

● Advises applicants of necessary steps, ensures employment practices are following State and Federal guidelines and regulations

● Ensures the coordination of the full recruitment cycle activities to include job postings, conduct phone screenings, coordinates interviews, performing reference checks

● Ensured the new hire and termination process include I-9 verification, New Hire Orientation and Onboarding

● Responsible or the preparation of and maintenance of digitally and physical employee files ensuring all records are maintained

● Coordinate benefits annual enrollment meetings, process benefits enrollment, changes, and terminations

● Support the timely completion of HR Initiatives including performance reviews and merit increases

● Responded to verification of employment requests and pay verifications

● Translated documents and forms from English to Spanish

● Responded to payroll changes, questions, concerns, hours worked

● Communicated with three shift supervisors to run a smooth shift and ensure shift was fully staffed, personal issues were addressed

● Liaison between clients and employees

PIEMS Coordinator/ SIRS Houston Independent School District 2007-2019

Registration of all students, ensuring an accurate date is recorded.

Withdrawing of students and ensuring students enrolled in another educational settings.

Under minimal supervision, performs specialized support tasks requiring advanced knowledge of

department and district policies and procedures and automated systems.

Provides key support, including performance of a wide variety of specialized clerical duties involving compiling and arranging data, making computations, conceptualizing, and preparing reports,

processing and coding documents, and maintaining specialized and comprehensive records and

filing

Under minimal supervision, performs specialized support tasks requiring advanced knowledge of

department and district policies and procedures and of automated systems

Set up and prepared statistical reports resolving discrepancies and communicate with the

variety of administrative and professional employees within departments and outside the organization/district

Received, classified, reconciled, consolidated, and summarized documents and information maintaining general office and departmental files; followed-up on misplaced, misdirected, or misfiled materials.

Performs other job-related duties as assigned.

Compiles regular and special reports as needed.

Responsible for running progress reports, report cards, entering grades as needed, running transcripts, reading transcripts.

Bookkeeper GTS Trucking Co 2003-2007

Processed weekly and monthly expense reports and prepared correspondence and memos.

Weekly Billing to Customers

Reconciled accounts as needed.

Generated and expedited open order reports for month-end closing

Weekly Payroll and Reporting of State and Federal Taxes

Subcontractor Payroll with up keep of their files which included W9, Up to date Insurance Certification, TDL Etc.

Yearly 1099

Yearly W2’s

Analyzed and resolved invoice discrepancies in conjunction with accounts payables and vendors

Adjusted estimated PO’s to match final invoices ensuring the accuracy of all documentation

Ordered material/services and generated requisitions and purchase orders

Tracked and issued monthly rental equipment for owner

Assisted in General Ledgers, Posting of Payments, Collecting, and Payables

Order supplies for department and ordered meals for team during busy periods

Accounts Payable/Accounting Assistant Newman’s Valve Ltd 2000-2003

Heavy data entry processing client invoicing, managing and creating new accounts, and assisting accounting department in monthly closing.

Created coding system to monitor clients records; including payments and outstanding invoices

Managed client accounts, reconciling of client accounts ensuring all accounts were up-to-date with a zero balance and red flagged those that required urgent attention

Managed daily run of checks and wires between accounts per Accountant

Generated reports as needed for accounting department regarding customers/vendors monthly for their billing and company records.

Established an archiving system for all vendor records; employee files, supply and labor cost and all vendor files

Processed weekly and monthly travel expense reports for Sales and prepared correspondence and memos as needed.

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