Title Specialist Service Coordinator

Katwenthom@Katherine rocketmail.com Columbia, Thomas SC +1-803-***-****

WORK HISTORY

Title Specialist at DDI Technology

**/**** - **/**** (2 years)

DDI Technology, Irmo, SC When I began I researched vehicle Identification numbers to determine if their titles included the necessary liens when that project ended I reached out to individual dealers to inquire if they had submitted the proper documents to complete the lien add processes.

(aged accounts) After that project I created letters to send to customers to advise them of the necessary processes for them to complete to ensure their vehicles purchased were properly registered with the lien added to the produced titles, so that lien holders were able to receive the title with their liens added, and also printed and created and mailed letters to inform customers their loans were satisfied.

I also communicated with the line holder US Bank and customers via email and telephone to ensure proper documents were completed and received. I then worked with a team to release liens on titles which included notarizing and signing necessary documents.

I have located and pulled necessary titles from the title vault for processing for the different departments.

Just recently I was moved to the processing team, where I was required to process titles and documents for difference reason such as title registration, transfer of tags, titling, and lien adds, which is different processes for each circumstance and state and sometimes county depending on the state.

Service Coordinator at McDaniels Auto Group

06/2021 - 12/2021 (1 year)

McDaniels Auto Group, Columbia, SC Received inbound calls in reference to customers wanting to schedule Services to have repairs to their vehicles.

* Educated customers on pricing for services and schedule availability to Complete services * Assisted Operator with answering and transferring calls to requested Individuals (finance sales, etc.) Medical Receptionist at Sansbury Eye Center

10/2019 - 04/2021 (2 years)

Sansbury Eye Center, Columbia, SC * Maintain and Create Patient folders and files * Educate patients on appointment availability and schedule appointments * Create new patient profiles and schedule with specific doctors based on eye care needs and issues * Research patient insurance eligibility and benefits to be sure they are accepted * Educate patients on eligibility of benefits and allowances for products and services * Contact patients to verify insurance information when not available on patient account * Miscellaneous task asked by Doctors and Managers and patients to ensure quality of services provided * Maintain Covid-19 regulations such as temperature checks and repeated disinfecting of office to ensure safety of self, coworkers, and patients * Create Correspondences and mail out appropriate medical information to patients for the education of the diagnosis from office visit Katherine W.

Thomas 2827 Friendly Lane Lot 7 Columbia, South Carolina 29210

803-***-**** * Accepted payment and maintained daily accounting of transactions to include creating bank deposits for end of day.

* Maintain maintenance of copy fax machine for daily operations * Order supplies for daily office operations * Verify deliveries from vendors and deliver to appropriate department * Deliver orders to other locations when short staffed to ensure customer satisfaction * Educate patients on inventory availability and placed contact orders for patients at request Medical Debt Collector at Receivable Solutions Inc 11/2017 - 09/2019 (2 years)

Receivable Solutions Inc, Columbia, SC Contacted debtors of medical debt to resolve balances exceeded collector goals

Guest Services Representartive at Marriott international 07/2017 - 10/2017 (5 months)

Marriott international, Columbia, SC * Greet guest as they entered the hotel.

* Check in guest to include verifying credit card and identification to insure age appropriate for renting.

* Daily paperwork.

* Counting and being accoutable for cash register and keys to all other employee other authorized places in the building.

* Communicate with housekeeping and maintenace to verify guest needs are met.

* Communicate with housekeeping to locate items left or room availability and readiness for guest to check in for their stay ship lost items back to guest homes.

* Resolve guest complaints by offering free breakfast or market items or check with management for approval.

* Make guest feel at home and educate them on the amenities the property provides for their comfort.

First-Line Supervisors Managers of Food Preparatio at TA OPERATING CORPORATION

03/2016 - 06/2017 (1 year)

TA OPERATING CORPORATION, Columbia, SC * Open and close store.

* Operate register and be accountable for cash.

* Coach employees.

* Received deliveries and accounted for merchandise delivered.

* Put up and organize stock.

* Provide excellent Customer service and Barista roles such as preparing ordered drinks and food.

Lead Assistant Manager at Pantry Inc

01/2015 - 03/2016 (1 year)

Pantry Inc, Columbia, SC * Complete Bank Deposits and get change to function sales daily * Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

* Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

* Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

* Inventory stock and reorder when inventory drops to a specified level.

* Instruct staff on how to handle difficult and complicated sales.

* Completed daily paperwork and computer entries

EDUCATION

Williston Elko High School

Graduated 1998

General High School Curriculum High School Diplom

Midlands Technical College

Graduated 2009

Business, Marketing Associate s Degree

SKILLS

production line, 0 year

manufacturing, 0 year

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Lamour wilgens

Twitter, https://instagram

Linkedin, https://linkedin

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 5 years

I have a security clearance

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