Customer Service Patient Care

CHREE

JOHNSON

i = **************@*****.***

& — 909-***-****

Q Claremont, CA 91711

SKILLS

+ Incoming Call Reception

+ Strong Organization

+ Customer Service

+ Telephone reception

+ Appointment Scheduling

+ HIPAA Compliance Understanding

+ Healthcare Industry Knowledge

+ Incoming Call Management

+ Patient chart maintenance

+ Unit secretary training

EDUCATION

Kaplan College

San Diego, CA + 07/2009

Certified Nurse Assistant

+ Vital Signs

+ Rehabilitation

+ CNA Charting

+ Geriatric Care

+ Terminal Care

+ Long Term & Wound Care

+ Medical/Surgical Asepsis

+ Basic Emergency Procedures

+ Pediatrics/Obstetrics

+ Post ops

+ Foley care

+ [Number] GPA

Kearny High School of

International Business

06/2008

PROFESSIONAL SUMMARY

Provide outstanding quality care for patients. Effective Unit Secretary

with superior expertise in patient privacy protocols and nursing unit

operations. Well-versed in incoming call management and patient

database updates demonstrated over 16 years of related experience. In

patient care and customer service . Passionate about promoting lasting

customer satisfaction by delivering quality service and unparalleled

support. Proficient in customer service best practices and related

options.

ACCOMPLISHMENTS

Received the spotlight award at Cedar Sinai for providing excellent

quality care .

WORK HISTORY

Cedar Sinai Medical Center/ Loma Linda Medical/USC - Unit Secretary

Beverly Hills / Los Angeles CA

+ Assisted nursing staff with patient care, ensuring timely completion

of tasks and improved patient satisfaction.

+ Answered telephone calls to offer office information, answer

questions, and direct calls to staff.

+ Managed incoming calls and directed to appropriate department.

+ Maintained a clean, organized work environment for optimal

efficiency in the delivery of patient care services.

+ Contributed to positive patient experiences by greeting visitors,

providing directions, and addressing inquiries professionally.

+ Organized paperwork such as charts and reports for office and

patient needs.

+ Maintained rapport with physicians, nurse,s and other healthcare

personnel.

QTC Management - Quality Assurance Analyst

San Dimas, CA + 04/2023 - Current

+ Review exam reports sent over from medical providers

+ Ensure all medical coding is complete and accurate

+ Ensure all tests have been ordered and completed, and present in

the medical record

+ coordinate with medical providers as needed for clarification of

reports

+ work with our in house appointment schedules to request additional

appointments for the veteran as necessary

+ Participated in regular meetings with cross-functional teams to

discuss progress updates, communicate concerns or challenges, and

ensure alignment of project goals.

Cedar Sinai Medical Center - Clinical Partner/Nursing Unit Secretary

Beverly Hills, CA + 01/2019 - 04/2023

+ Contributed to quality improvement initiatives within the

department; identified areas for potential process improvements

and collaborated with colleagues to implement changes.

+ Educated patients on proper medication usage and self-care

techniques to promote overall health and wellness.

+ Improved patient satisfaction by providing compassionate care

during daily activities such as bathing, dressing, and feeding.

+ Decreased nurse workload by proactively addressing patient

concerns and promptly escalating critical issues when necessary.

+ Collaborated with interdisciplinary healthcare teams to develop

comprehensive patient care plans for optimal outcomes.

+ Maintained patient confidentiality while adhering to HIPAA

regulations during all interactions with patients, families, and other

healthcare professionals.

+ Promoted a positive work culture within the unit by actively

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