Customer Service Project Manager Correctional Officer

Amanda L. Carmichael

**** ******** ***** ***. *

Plainfield, Indiana 46168

Cell 765-***-****

ad5o6x@r.postjobfree.com

OBJECTIVE

To contribute to your organization's success through the use of exceptional customer service, managerial, and people skills.

QUALIFICATIONS

● Solid customer service and administrative experience.

● Exceptional versatility and adaptability.

● Dedication and drive as a hard-working individual.

● Superlative communication and team-building skills.

● Ability to manage multiple tasks in a pressured environment.

● Highly experienced in working with Excel, Word, QuickBooks, Logic, File maker Pro and PSI Systems as well as most Mac programs related to the printing industry. PROFESSIONAL EXPERIENCE

Plainfield Correctional Facility, Plainfield, In.

Correctional Officer

Correctional Officer 11/2022 - 03/2024

Manage and maintain safety and security. Monitor movement and insure timely manner of passes.Settle and or prevent disputes. Managing the population with accountability sheets. Home Caregiver 02/2019 - 06/2021

Provided in home health and behavioral care. Home schooled, administered medications, organized medical care and insured appointments were attended. Insured that all obligations and activities were adhered to daily.

Home Caregiver 10/2011 - 11/2013

Provided home healthcare for an Alzheimer's patient Monday through Friday I assisted her in memory care, medication administration, dressing, bathing, grooming, cleaning and prepared her meals. Project Manager 10/2006 - 8/2006

Project management and planning, customer service, account coordination and sales support. Gathering all information needed to produce job, writing up job tickets, pre-flight, checking layouts proofreading proofs, checking proofs for panel sizes, color and content, quality control, press checks, shipping, and procuring and coordinating outside materials and services. Customer Service Representative / Project Manager

Hagg Press, Elgin, IL 06/2005 – 10/2006

Customer service, project planning & scheduling. Responsibilities included project coordination from concept to finish. account management, sales support. Gathering all information needed to produce job, pre-flight, checking layouts, writing up job tickets, proofreading proofs, checking proofs for panel sizes, color and content, press checks, quality control, arranging shipping and ensuring accurate billing of jobs.

Multiple Images Printing, Elmhurst, IL 11/2003 - 7/2004 Project Manager

Customer service, account coordination, sales support. Gathering all information needed to produce job, procuring outside materials & processes, (laminating, die cutting, large format printing, web printing, personalization and mailing,). Coordinated all fulfillment procedures, including organizing entire project, supervising bindery department with up to 125 temporary employees. Keeping sales force updated on all aspects of the projects, proofreading proofs, checking proofs for panel sizes, color, content, image resolution, outlines, postal specs. Pre-flight of supplied electronic files, press checks, quality control, and keeping track of alterations and charges for billing of jobs. VCP Printing, Algonquin, IL 09/2002 - 11/2003

Production Coordinator

Customer Service, office management, account coordination, sales support, procuring outside materials and services.

Classic Color, Berwyn, IL 06/1999 - 9/2002

Project Manager

Customer service, account coordination, sales support. Gathering all information needed to produce job, writing up job tickets, proofreading proofs, checking proofs for panel sizes, color, content, image resolution, outlines, postal specs, pre-flight, quality control and billing of jobs. Color & Beyond 01/1997 - 6/1999

Production Coordinator

Customer service, estimate jobs, writing up job tickets, following job throughout various departments. Showing proofs to clients.

EDUCATION

Wright Jr. College, Chicago, IL - Mac & Quark express courses September 1992

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