Customer Service Patient Care

DANJUMA MARI

+1-929-***-**** ad5o6p@r.postjobfree.com Elmhurst, New York 11373

SUMMARY

Strategic planner and operational leader with strong background improving the performance, productivity, efficiency and profitability of organizational development. Successful team player detail oriented with great communication skills and program proficiencies to exceed operational goals.

SKILLS

Customer service

Excellent communication, organizational, and interpersonal skills

Team leadership

Problem solving

Planning

Waste disposal methods

Conflict resolution

Active listening

Healthcare knowledge

Patient Education

EXPERIENCE

Patient Liaison/Sales Representative, Adapthealth, September 2023-Current

New York, NY

Greeted and welcomed patients, family members, and visitors to the hospital.

Provided information on medical treatments, procedures, and services available at the hospital.

Acted as a liaison between patients and healthcare staff to ensure timely communication of information.

Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.

Coordinated with other departments to ensure that patient care was properly addressed.

Advised patients about their rights under state and federal laws regarding privacy protection and informed consent.

Facilitated communications between healthcare providers, administrative staff, case managers, social workers., regarding patient care plans.

Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.

Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.

Applied HIPAA privacy and security regulations while handling patient information.

Communicated financial obligations to patients and collected fees at time of service.

Collaborated with clinical and administrative staff to meet patient needs.

Explained policies, procedures and services to patients.

Environmental Specialist, Aerotek Inc, November 2020-July 2023

New York, NY

Ensured a safe and sterile environment for patients and staff to prevent the spread of disease and infection

Facilitated fit testing for N95 mask for all hospital staff and medical students

Followed established in-process quality control procedures including recording data

Able to accurately interpret and record results of testing into an online database

Efficiently organize and manage fit-testing and data collection for varying numbers of employees and staff

Prepare for fit test session with equipment set up and paperwork accessible prior to start time of sessions

Clean and store equipment properly after sessions conclude.

Maintained accurate inventory records for hazardous materials and chemicals.

Customer service representative, Bed Bath and Beyond, January 2017-January 2020

New York, NY

Consistently exceeded personal monthly quotas by over 50%

Built a loyal customer base by using a consultative sales approach

Earned reputation as key player in branch sales team that always won quarterly company

Excelled in exceeding daily credit card application goals

Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Counsel customers on options for service and coverage

Pick merchandise to fulfill customer order

Assist customers in checking and ordering items online if unavailable in store

Assist management in implementation of ideas

Inspect merchandise to ensure goods are free from damage.

EDUCATION AND TRAINING

Bachelor's degree

BSc Political Science, University of Abuja, FCT, Nigeria December 2015

Renovate, repair and painting initial Per 40 CFR

Lew corporation the environmental company

Mask fit testing training

Triumvirate environmental

Medical waste recycling

Triumvirate environmental

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