Customer Service Home Depot

LADAWN GRAHAM

**** ******* **., *******, ** *****/313-***-****

ad5o5y@r.postjobfree.com

To bring my knowledge and analytical skills to problem solve from over 20 years of experience in world class customer service and management any company.

EXPERIENCE

February 2017 to Present

RESOLUTIONS EXPEDITOR, THE HOME DEPOT – OAK PARK, MI

My career started off in the carpet sales department for flooring at HDMS (Home Depot Measure services). Four months later, I learned the hard surfaces side in the flooring department. Two months later, I proved to the company I was worthy of working from home through my top sales record, teamwork, and excellent customer service. Soon following I became one of the original members of a group of very knowledgeable associates called associate support team. I assist, train, teach and resolve fellow HDMS and Home Depot store associates with questions, issues or technical regarding flooring quotes. Experience with Verint Impact 360, Kronos, and Salesforce.

June 2011 to September 2016

GENERAL MANAGER, CHECKERS RESTURANT- DEARBORN HEIGHTS, MI

My responsibilities were to manage a store of 24 employees (including two shift managers and one asst. Manager), being able to create and read a profit and loss statement.

My duties were inventory control, customer service, scheduling, ordering, accounts payable and accounts receivable for my store, also overseeing promotions and daily operations, cash handling processing change orders.

My accomplishments were being Serv Safe certified.

April 2008 to March 2011

CUSTOMER SERVICE/MONEY CENTER ASSOCIATE, WALMART -TAYLOR, MI

My duties were processing purchases and returns via POS systems, cash handling, processing credit card transactions and payments, processing wire transfers, and bill payments, check cashing, inventory, multitasking.

EDUCATION

HIGH SCHOOL DIPLOMA IN ACCOUNTING, CASS TECHNICAL HIGH SCHOOL

GRADUATED WITH HONORS 3.1 G.P. A

Baker College

Business management/accounting Curriculum - Deans List (Flint, MI and Allen Park Campuses)

Contact this candidate