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Customer Service Case Manager

Nashville, TN
21 or above
May 14, 2024

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Traci Allen

Hardworking Professional

Whites Creek, TN 37189


My career objective is to obtain a challenging position within a progressive company where my skills, strengths and experience will be most effectively applied. Work Experience

Surgery Scheduler

Urology Surgery Center - Nashville-Davidson, TN

July 2015 to Present

• Scheduling /boarding urological surgery appointments

• Answering incoming appointment line and directing informing patients of appointment dates, times and procedural instructions

• Speaking with insurance companies in order to verify that coverage is active

• Creating financial agreements for patients and informing of cost of procedures

• Obtaining pre-certs and pre-determinations for patient procedures Surgery Scheduler

The Surgical Clinic - Nashville-Davidson, TN

July 2014 to July 2015

• Answering incoming calls from patients and medical facilities and facilitating appointments scheduling

• Verifying insurance coverage

• Inputting and verifying patient demographics

• Monitoring office fax batches and filing medical records into patient charts Office Coordinator

Mental Health Cooperative, Inc - Antioch, TN

October 2008 to March 2014

Duties and Responsibilities:

• Answering incoming calls and dispatching to appropriate staff

• Scheduling clinic and therapy appointments for patients

• Assisting supervisor with case manager stats

• Ordering all office supplies & insuring that all office equipment is maintained

• Maintaining enrollment status for uninsured patients

• Conducting monthly fire and tornado drills

• Notary public for office

• Inputting case manager stats and data

• Creating crisis on call schedule for after hours Answer One Incorporated

Operations Manager

Answer One Incorporated - Nashville, TN

November 2004 to September 2008

is a 24 hour live answering service that provides emergency and non emergency dispatching to doctors, hospitals and other commercial and industrial businesses. This company has changed hands twice since my original hire date, thus the name has changed. Duties and Responsibilities:

• Providing overall management duties for organization

• Providing customer service for all clients both on Startel and administrative lines

• Entering all client data for new clients and managing client changes

• Dispatching client calls to appropriate personnel

• Compiling monthly billing and statistical reports

• Hiring and providing training for all new hires

• Preparation of bi-weekly payroll

• Client complaint resolution

• Supervision of customer service representatives

• Maintenance of voice mail and turbo scheduling software

• Ordering company supplies

Assistant Manager

Answer Xact Incorporated - Nashville, TN

August 2001 to November 2004

Duties and Responsibilities:

• Assisted manager with management responsibilities

• Maintaining client schedules

• Answering incoming calls and dispatching appropriate personnel

• Training of new hires

• Supervision of customer service representatives

• Recording client scripts and voice overs

Lead Operator/Shift Supervisor

Hoffman Professional Service - Nashville, TN

May 1996 to August 2001

Duties and Responsibilities:

• Answering incoming calls and dispatching to appropriate personnel

• Executing on call schedule changes and updates

• Training all new hires

• Recording client scripts and voice overs

• Supervision of customer service representatives on shift Switch Board Operator/Patient Information Desk

MeHarry Hospital - Nashville, TN

June 1993 to May 1996

Duties and Responsibilities:

• Answering incoming calls and transferring to appropriate extensions

• Directing hospital visitors to patient rooms

• Faxing, collating and stapling correspondence for hospital personnel Assistant Office Manager

Butler Dental Office - Nashville, TN

October 1994 to March 1996

Duties and Responsibilities

• Answering incoming phone lines

• Scheduling appointments

• Assisting patients with sign in and registration

• Appointment confirmation

• Inputting insurance information into office database Education

Studied 3yrs/ No degree received in Elementary Education Fisk University - Nashville, TN

1991 to 1994


McGavock High School - Nashville, TN

1987 to 1991


• Receptionist

• Scheduling

• Data Entry

• Filing

• Billing

• Medical Records

• Word

• Outlook

• Time Management

• Microsoft Office


• MS Office

Certifications and Licenses

Driver's License


Electronic Medical Records Knowledge — Familiar

April 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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