Customer Service Shift Leader

AC

ALLEN COTTRILL

*****************@*****.*** 602-***-**** Houston, TX 77086

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Operations Management

Scheduling Coordination

Contract Management

Project Management

Policy Enforcement

Document Management

Conflict Resolution Techniques

Continuous Improvement

Texas Rotomold Houston, TX

Shift Supervisor

12/2023 - Current

Supervised and led employees to maintain productivity and customer service levels.

Educated customers about offerings, promotions and pricing to boost sales. Assessed operations and adjusted scheduling to maximize productivity. Enforced company policies, answered coworkers' questions and trained new personnel.

Assigned tasks to team members based on their strengths and skill sets. Silent-Aire Gilbert, AZ

Shift Leader

01/2023 - 11/2024

Coached team members to increase productivity and reduce workplace accidents.

Set specific goals for projects to measure progress and evaluate end results. Maintained positive working relationship with fellow staff and management.

Checked orders for quality and completeness.

Audited company's legal documents to verify compliant policies and procedures.

Phoenix Roofing & Repair Phoenix, AZ

Sales Associate

02/2023 - 11/2023

Provided accurate information about products, prices and services. Upsold additional items based on customer interests and needs. Worked with fellow sales team members to achieve group targets. Reviewed files, recordings and other documents to obtain information to respond to requests.

Collaborated with management teams to develop innovative marketing strategies.

Tuff Spas Phoenix, AZ

Sales Associate

01/2020 - 12/2022

Greeted customers and provided exceptional customer service. Adhered to company initiatives and achieved established goals. Used technology resources to assist customers in locating and selecting items.

Summary

Skills

Experience

Handled customer complaints in a professional manner. Maintained up-to-date knowledge of store merchandise and policies. Sold various products by explaining unique features and educating customers on proper application or usage.

Moon Valley Nurseries Phoenix, AZ

Salesperson

02/2017 - 12/2019

Identified customer needs by asking questions and advising on best solutions.

Maintained accurate records of customer interactions and transactions. Produced sales documents, finalized deals and filed records. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Contacted new and existing customers to outline benefits of products. Assisted customers in selecting appropriate products or services for their needs.

Collaborated with team members to develop effective sales plans. University of Phoenix Tempe, AZ

Associate of Applied Science in Automotive Mechanics 05/2007

Education and Training

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