Customer Service Sales Associate
Resume:
Francisco Gonzalez
Bronx, NY *****
ad5o5o@r.postjobfree.com
• 4+years of experience as a sales agent, consistently meeting or exceeding sales targets.
• Strong knowledge of sales techniques, negotiation strategies, and customer relationship management.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish long- term relationships with clients.
• Proven ability to identify customer needs, provide effective solutions, and close sales.
• Proficient in CRM software and sales tracking systems.
• Highly motivated, proactive, and goal-oriented.
Work Experience
BDC Manager
Manhattan Chrysler Jeep Dodge Ram and Fiat - Manhattan, NY October 2020 to Present
• Led a team of sales representatives in a high-volume BDC environment.
• Provided training and coaching to team members to improve their sales skills and customer service abilities.
• Set individual and team targets and monitored performance.
• Assisted in developing and implementing lead generation strategies to drive business growth.
• Collaborated with other departments, such as marketing and operations, to ensure smooth coordination and communication.
• Resolved customer escalations and complaints in a timely and satisfactory manner.
• Utilized CRM (elead) software to track leads, manage customer interactions, and analyze data for sales forecasting and planning.
Sales Associate
Verizon - New York, NY
April 2017 to June 2020
• Assisted customers in selecting and purchasing products based on their needs and preferences.
• Demonstrated product features and benefits to customers, addressing any questions or concerns.
• Processed sales transactions accurately and efficiently, including handling cash, credit card payments, and returns.
• Achieved and exceeded individual sales targets on a consistent basis.
• Maintained a neat and organized sales floor, ensuring products were properly displayed and stocked.
• Collaborated with team members to achieve team sales goals and deliver exceptional customer service. Sales Associate
Bloomingdale's - New York, NY
May 2014 to February 2017
• Assisted customers in selecting and purchasing products based on their needs and preferences.
• Demonstrated product features and benefits to customers, addressing any questions or concerns.
• Processed sales transactions accurately and efficiently, including handling cash, credit card payments, and returns.
• Achieved and exceeded individual sales targets on a consistent basis.
• Maintained a neat and organized sales floor, ensuring products were properly displayed and stocked.
• Collaborated with team members to achieve team sales goals and deliver exceptional customer service. Education
Bachelor's degree in Business Administration
Fordham University - Bronx, NY
May 2018 to June 2020
Skills
• Computer Operation
• Customer Service
• Cleaning Experience
• Cold Calling
• Phone Etiquette
• Live Chat
• Computer Skills
• Communication skills
• Writing skills
• Web services
• Time management
• CRM software
• Microsoft Excel
• Microsoft Word
• Microsoft Access
• Bilingual
• Account Management
• Leadership (3 years)
• Management (2 years)
• CRM software (4 years)
• CRM software (3 years)
• Outbound Sales
• Microsoft SQL Server
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
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