Customer Service Support Representative
Resume:
Diana Pittman
ad5o51@r.postjobfree.com
OBJECTIVE
Excel in a long term career opportunity, and showcase extensive customer service experience, focused on insurance customer service and/or sales. EXPERIENCE
Client Support Representative: National General Lender Services - April 2021-
• Worked within several company programs December and 2023 insurance company websites to confirm the property insurance information on a loan is accurate and any balance due is paid.
• Worked directly with insurance agents & carriers as needed
• Helped to train new reps in certain procedures . Customer Support Representative: National General Lender Services- October 2018-
• Answered direct calls from agents, carriers, March 2021 & borrowers.
• Provided needed information to the caller regarding the property insurance of the location given.
Customer Service Specialist/ Ticket Resolution Specialist- August 2006-February
• Assist with mobile device inquiries. 2017
• Troubleshoot cellular network issues.
• Troubleshoot technical issues on devices, products, and services.
• Worked network ticket followup/ticket escalations.
• Graduate of extended Customer service trainings
EDUCATION
Central Washington University- Bachelors degree in Child studies 2113 44th St SE Everett, WA 98203
ad5o51@r.postjobfree.com / 425-***-****
• 15+ years of customer service experience SKILLS
• Willingness to learn new skills and information
• Hard worker
• Punctual
• Good listener and team player
• Technology savvy
• MacOS and Windows proficient
• Experience with MS Office products
ACHIEVEMENTS
Licensed Property & Casualty Insurance lines producer as of 04/26/24 2113 44th St SE Everett, WA 98203
ad5o51@r.postjobfree.com / 425-***-****
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