Process Improvement Operations Management
Resume:
C
Desmond
Cuavers
ad5o3l@r.postjobfree.com
Ellenton, FL 34222
WWW: Bold Profile
SUMMARY
Energetic Night Ops Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. SKILLS
Operations Management
Process Improvement
Training and mentoring
Waste Reduction
Processes and procedures
EXPERIENCE
Night Ops Supervisor
Parrish, FL
Lowes Home Improvment/ Feb 2020 to Mar 2024
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Directed and supervised team of 6 employees in daily operations. Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Evaluated employee performance through periodic reviews and documented results accordingly.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Collaborated with other departments to coordinate workflow processes between teams.
Monitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals. Reviewed completed work to verify consistency, quality and conformance. Established and enforced clear goals to keep employees working collaboratively. Coached staff members to develop long-term career goals. Evaluated processes and employee strengths to realign workflows with changing business demands.
Associate
Sarasota, FL
Home Depot/ May 2014 to Feb 2020
Processed shipments received from vendors according to established protocols. Assisted customers with selecting items and answering questions about products. Conducted inventory checks to ensure accuracy of shelf stock. Trained new associates on store operations, policies, and procedures. Stocked shelves with merchandise and ensured product displays were neat and orderly. Ensured compliance with company safety regulations at all times while on the job. Answered customer questions and provided store information. Built and maintained relationships with peers and upper management to drive team success.
Arranged and stocked new merchandise following placement directions. Followed cleaning and sanitation guidelines to meet health and OSHA requirements. Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Cleaned shelves, counters and tables to maintain organized store. Organized store by returning merchandise to proper areas and restocked displays. Stocked shelves and supplies and organized displays to focus customer attention on specific items.
EDUCATION AND TRAINING
High School Diploma
Kingston College Aug 1988
Kingston Ja
CERTIFICATIONS
Certified trainer for the forklift,reach and order picker machine
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