Customer Service, Data Entry, Administrative Support
Resume:
Amanda Burdick
Corning, NY 14830
*.*.***********@*****.***
OBJECTIVE
To obtain a position so that I may begin a career with while utilizing my degree and pertinent experience, with opportunities for continual learning and professional growth.
SUMMARY OF QUALIFICATIONS
Customer Service
Call Center Experience
Handling Escalated Supervisor Calls
Switch Board Operation
Administrative & Clerical Experience
Payroll
Typing/Dictation
Data Entry & Filing
Document Production
Delegation and adhering to deadlines
Microsoft Word/PowerPoint/ Outlook/Internet/e-mail
Marketing/ Sales
Management Experience
Training new-hire employees
EXPERIENCE
Owner & CEO; June 2017 to Current
Get Floored, LLC. Corning, NY
Duties: Successfully managed day-to-day operations and grew the business. Ensured superior customer service experience to create loyal, return customers as well as word-of-mouth advertising. Good at problem-solving and team management. Taxes and payroll. Created and maintained portfolio of work examples, in addition to a website/facebook page. Interacted with suppliers; as well as customers; booked jobs.
Lead Event Specialist; March 2013 to June 2017
Crossmark, Inc; Plano, TX
Duties: Facilitate marketing events and product demonstrations to increase brand awareness and sales. Act as a liaison between local stores and marketing firm employer to ensure successful events and demonstrations (as well as with product manufacturers). Report consumer opinions on products and gather and report other target market data. Maintain a home office and work independently from corporate offices.
Product Demonstrator; February 2010- March 2013
Productions Plus; Bingham Farms, MI
Duties: Marketing support for product manufacturers and their retail store vendors to generate successful sales. Demonstrate and explain products or services in order to persuade customers to purchase products or utilize services. Identify interested customers in order to provide them with additional information. Prepare and alter presentation contents to target specific audiences. Provide product information, using lectures, films, charts, and/or slide shows. Complete required paperwork and fax and file at home office.
Training Manager; May 2008- March 2009
Sitel; Painted Post, NY
Duties: Call Center customer service experience; including handling "escalated supervisor calls" and “special projects.” Special Projects included outbound calling of customers identified as “detractors” and that were considered at risk of leaving for another company; identified major issues with current company and provided a sympathetic ear for venting, then did whatever necessary (within reason) to turn customer into a “promoter.” Excelled so much on the phones, promoted to training manager. Training new-hire employees on job skill requirements and computer software. Responsible for maintaining employee files; data entry including subordinates’ payroll and time off requests; corrective action, coaching, counseling.
Receptionist/ Office Administrator: March 2007- October 2007
Doffermyre, Shields, Canfield, Knowles & Devine, LLC.; Atlanta, GA
Duties: Switch Board operation, making travel arrangements for attorneys, data entry, email communication, filing, enter attorney time for billing, payroll, document production, Mail pick-up and disbursal, greet guests, daily attendance roster.
EDUCATION & HONORS
Bachelors in Organizational Management; Keuka College; Sep. 2013
Associates in Arts Degree; Corning Community College; Jan 2004
Graduated With Distinction; 3.85 GPA
Phi Theta Kappa: (national honors society) Vice President
Pennon Bearer for A.A Degree (highest average in degree)
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