Customer Service Special Education
Resume:
Cheryl Albernaz
Tiverton, RI
ad5o1z@r.postjobfree.com
CAREER SUMMARY
Dedicated and versatile professional with extensive experience spanning diverse fields, including healthcare administration, education, emergency services, and telecommunications. Adept at delivering exceptional customer service and managing complex problems with efficiency and tact. Skilled in medical scheduling, records management, and insurance verification, ensuring compliance with HIPAA regulations. Proficient in a wide range of computer systems and software, including Microsoft Office, Athena, and EMR systems. Experienced in program development, case management, and organizational leadership, with a proven track record of success. A seasoned educator with expertise in special education, curriculum development, and classroom management, fostering inclusive learning environments and supporting students with diverse needs. Strong communication, mentoring, and public speaking skills, combined with fluency in multiple languages, facilitate effective collaboration and engagement. Committed to continuous learning and professional growth.
SKILLS
Customer Service
Problem Management
Medical Scheduling
Medical Records
Insurance Verification
Medical Terminology
HIPAA Compliance
Computer Skills and IT
Microsoft Office (Word processing)
Operating Systems
Athena
EMR Systems
Typing
Writing Skills
Mentoring
Public Speaking
Presentation Skills
Program Development
Case Management
Organizational Skills
Administrative Experience
Office Management
Classroom Management
Medicaid
Medicare
Referrals
Prescriptions
Counter Indication
Communicating with Surgeons
Special Education
Teaching
Math
Curriculum Development
Tutoring
Autism Experience
Developmental Disabilities
Experience
Behavioral Therapy
Anatomy Knowledge
EXPERIENCE
Steward Physician Network – Fall River, MA June 2023 to October 2023 Receptionist
Greeted Visitors and Patients
Scheduled Appointments
Verified Insurance
The Grand Islander – Middletown, RI December 2022 to February 2023 Recreation Worker
Enhanced the quality of life for residents
Activity Planning
Rhode Island Department of Education - Providence, RI June 1997 to June 2010 Special Education Teacher
Special Needs Teacher Mild/Moderate Grades 1-8 also substituted for Severe Profound English Language Arts grade 1-8
Two years Spanish, English Speaking
Developed Curriculum
Verizon - Fall River, MA October 1969 to November 1996 Emergency 911 Dispatcher, Emergency 911 Data Mgt November 1990 to November 1996 Directory Assistance Operator October 1969 to November 1990 E-911 Database created by our 30-subordinate team
Worked on five computer programs through Premise, MSAG (Police Blue Book) SOP system, Microsoft Working directly with Liaisons from Law Enforcement Going on the road to ensure that the expanded street numbers are accurate Input data into computer by add, delete or change information to update files Training in Dispatching and CPR, Direct Support to Manager, Multi line phone systems Direct support of manager
Skilled in PBX
LANGUAGES
English
Spanish
Portuguese - Beginner
EDUCATION
BCC, RIC, PC, CCRI, Bryant College - Tiverton, RI May 1990 to January 2001 Bachelors in Business & Education
Honor Roll – Cum Laude
Bristol Community College - Fall River, MA June 1990 to May 1996 Bachelors in Special Needs & English plus Business Administration CERTIFICATES
Teaching Certification 1172 – Defense Enrollment Eligibility Reporting System Special Education Certification
Property & Casualty License
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