Accounts Receivable Financial Reporting
Resume:
Tiffany Douglas
ad5o1w@r.postjobfree.com
Marietta, GA 30067
SUMMARY
High-performing collector offering [20]-year background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented with ability to mentor junior collections associates when consistently meeting collections goals.
SKILLS
Multitasking
Customer Research
Financial Reporting
Scripted Conversations
EXPERIENCE
Lending Point
Marietta, GA
Oct 2021 to Jan 2024
Collector
Initiate communication via outbound calls in addition to taking inbound calls from debtors.
Provide payment status, education, and payment negotiations while annotating interaction in internal system.
Maintain accurate records in internal system for transparency and compliance.
Manage and utilize best collection practices while adhering to company policy and standards to maximize recoveries.
Sequium Asset Solutions
Marietta, GA
Oct 2018 to Sep 2020
Collector
Customer outreach and contact to pursue payments, remind of obligations and discuss default procedures.
Followed fair debt practices and regulatory guidelines when managing collections process in a calm, professional manner.
Provided exceptional service on all calls, even when interacting with difficult individuals.
Pacific Pulmonary Services
Bakersfield, CA
Jun 2013 to Sep 2018
Billing Specialist
Performed research on billing and outstanding balances on claims.
Resolved variances in accounts and reconciled histories with bank statements.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Established, enforced, and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
Vital Recovery Services
Norcross, GA
May 2009 to May 2013
Collector
Evaluated customer accounts to determine adherence to repayment schedules.
Conveyed current account information and obtained payments by using pre-scripted statements.
Recovered lost revenue by persistently outreaching to customers with past due accounts.
Focus Receivables Management
Marietta, GA
May 2007 to May 2009
Collector
Maintained a consistent high performance by establishing solid record of achieving or exceeding objectives through use of soft collection and reporting.
Investigated and solved problems with payments, account updates and other concerns.
Met demands of busy collections group by performing high volume of daily calls.
Located debtors by utilizing skip tracking and other strategies.
EDUCATION AND TRAINING
Tucker High School
1993-1997
Tucker, GA
High School Diploma
Georgia State University
1997-2000
Computer Science
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