Customer Service Representative

Danielle Connors

***** ***** *** *** *******, TX 75760 ad5o11@r.postjobfree.com 469-***-****

OBJECTIVE Highly organized and detail-oriented professional seeking a Customer Service Representative position to utilize strong critical thinking, administrative, and service quality skills. Offering a track record of proficiency in various software programs, attention to detail, and ability to satisfy customer’s needs. Committed to delivering high quality results within tight deadlines while developing new skills and expanding upon existing skills. SKILLS

● Analytical ability with proficiency in math for troubleshooting daily work problems.

● Comprehensive knowledge of regional and national cash control standards.

● Strong organizational and time management skills.

● Excellent communication skills with an ability to work effectively as part of a team. WORK EXPERIENCE

Revolution Road Pizza, Nacogdoches, TX 2021- 2023

Manager

● Enhanced supply chain management through efficient weekly food ordering, order processing, and preparation.

● Trained and supervised staff, ensuring adherence to safety standards and optimal productivity through strategic weekly scheduling.

● Collaborated with business owners to innovate new recipes and menu items, focusing on accommodating customers' dietary needs.

Whole Foods Market, Dallas, TX 2010-2017

Cash Office

● Managed daily cash drawer verifications and consolidated cash for daily deposits.

● Ensured accuracy of all financial reports, including EFT and sales, using MS Excel.

● Provided daily written reports to leadership on cashier performance to minimize errors. Home Depot, Wylie, TX 2002-2008

Head Cashier

● Oversaw sales activities to ensure high levels of customer satisfaction and quality service.

● Coordinated staff schedules and break times, contributing to improved employee retention and performance.

● Recruited and trained new staff in line with company policies, fostering a positive and customer-friendly work environment.

EDUCATION

Collin Community College, Business 2001-2002

Wylie High School, General Education May 2001

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